Rod Baker Ford Sales Inc

Anthony was our sales rep at Rod Baker Ford. I went there just for a quick test drive to see if I liked the car or not. I had no intention on purchasing a vehicle that night. Anthony was patient with all my just for a quick test drive to see if I liked the car or not. I had no intention on purchasing a vehicle that night. Anthony was patient with all my question and took excellent care of us. Needless to say I ended up leaving in my brand new Explorer. If you need a new car definitely go see Anthony. Brian also was great who was the finance manager. Again he showed patience and answered all my questions. Everyone we encountered at that dealership was amazing and couldn’t have asked for a better experience! More

they will scam you with a friendly face.. do not bring your car in if you need any sort of service done. they will claim to have fixed it then give you something that does not work. your car in if you need any sort of service done. they will claim to have fixed it then give you something that does not work. More

I had an awesome experience at Rod Baker Ford. They were nice ,very straightforward and informative. When I got there they showed me what I wanted and there was no hassle. nice ,very straightforward and informative. When I got there they showed me what I wanted and there was no hassle. More

A mostly good experience RB was the third of 3 Ford dealerships I went to as I was replacing a 2015 Escape with a newer Escape. Overall it was a good experience with the price RB was the third of 3 Ford dealerships I went to as I was replacing a 2015 Escape with a newer Escape. Overall it was a good experience with the price being within a few hundred of what was expected based on trade in value and online research. What I'd suggest to them though is the delivery could be significantly improved. For instance, I went from a traditional gas model to a hybrid with a Titanium package with tons of bells and whistles. They basically handed me the keys and said, thanks, see ya and I was left on my own to discover everything about the new vehicle. It would have been really nice if someone took 15 minutes to walk me through all the new options on the vehicle but I guess they didn't have the time for that. More

NOT a Honest Dealer Went to Rod Baker to buy a truck, first off the offer they gave us for our trade, On paper ,they then declined to give us, RIP off number 2 all there Went to Rod Baker to buy a truck, first off the offer they gave us for our trade, On paper ,they then declined to give us, RIP off number 2 all there vehicles have Dealer installed addendum add on equipment for example on the truck we looked at , 1. A pulse 3rd break light there price was $299.00 can buy it on amazon and the exact same brand for $24.99 #2 Plastic bed liner, there price $699.00 Buy it through the ford parts department $325.00 #3 inner wheel well liners there price $299.00 through Ford parts department 49.00 for front and $49.00 for rear. That almost $1300.00 in add on that we did not want and they wouldn't take them off, at first they said they would and the did not. And #3 rip off , they altered there Web site and told me one of the rebates wasn't available and I have screen shots of the before rebates and the after shots when they took the rebate off. So we went to Currie Ford I frankfort they gave us the same for our trade and they sold our trade the first Saturday after we bought our new truck there. I will be contacting Ford directly about this dealer and I have all the documents and pictures to show them BEWARE OF THIS DEALER AND ALL OTHERS THAT ADD ON ADDENDUM STICKERS ON THE VEHICLES More

The Best Ford Dealer and Service Dept in Will County The last time I was in for an oil change , the mechanic noticed a slight oil leak on right side of engine. The service writer (Joe Picicci) said he w The last time I was in for an oil change , the mechanic noticed a slight oil leak on right side of engine. The service writer (Joe Picicci) said he would schedule me to find and repair problem. I was under warranty , and the whole job was taken care of perfectly. I have purchased vehicles and serviced them since 2004 at this dealership. I highly recommend Rod Baker Ford foe service and sales. Greg Griparis More

Great culture From my initial inquiry over the phone, through our entire visit and ultimately to the delivery of our new F150 (all within @3hours) our entire experi From my initial inquiry over the phone, through our entire visit and ultimately to the delivery of our new F150 (all within @3hours) our entire experience was joyful. Every person we encountered was friendly, polite and eager to try to help us. We've purchased dozens of vehicles in my life and could not have scripted a better experience. Kudos and much thanks to the entire organization, and especially Vincent Albold. The Rod Baker Ford family should be very proud of the culture that their store reflects and the employees that call their store "home." I will definitely frequent them for all of my Ford business and refer everyone i know to them, and Vincent. More

DO not trust Be very careful! I bought recently a Rav 4 HYBRID 2016 from this dealer with high price. It was a very bad experience. They sent me the title late wit Be very careful! I bought recently a Rav 4 HYBRID 2016 from this dealer with high price. It was a very bad experience. They sent me the title late without warranty and did not inform me there are sales tax I have to pay in addition to state tax and to title fees. I WAS OBLIGED TO PAY THE EXTRA FEES they are supposed to pay , and after getting the registration from DMV I found recently a windshield scratch that was hidden by a temporary repair. I sent them many emails and called them but no action was taken. If the issue is not resolved soon, I will be obliged to involve a third party. More

Ford Fusion They did quite a bit of work on my car. They rebuilt most of the front end plus rear shocks and brakes. People ask me why I take my car back to the d They did quite a bit of work on my car. They rebuilt most of the front end plus rear shocks and brakes. People ask me why I take my car back to the dealer. The main reason is the quality of work and prices are fair with some below what maintenance shops in the area charge. The only complaint I had they left papers on my front and back seat and left the windshield smeared with hand prints. More

Service manager was very helpful and friendly all of the employees seemed very happy finished the job quicker than expected never had any issues since I been manager was very helpful and friendly all of the employees seemed very happy finished the job quicker than expected never had any issues since I been coming there More