Rod Baker Ford Sales Inc
Plainfield, IL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Dan Saxen helped us not only purchase our new truck but also did a great job describing the new features on our F-650. He orders in trucks built with some options that many competitors don't offer. Dan i also did a great job describing the new features on our F-650. He orders in trucks built with some options that many competitors don't offer. Dan is a valuable asset to your dealership. More
Staff was very friendly and quick to get back to me on my approval and for the car I wanted. They had the car ready for me to look at and test drive. They were quick with having everything ready when I pic approval and for the car I wanted. They had the car ready for me to look at and test drive. They were quick with having everything ready when I picked up the vehicle. They gave me a good review of how to operate the various new functions in the car. More
Jason was very friendly. He knew exactly what he was talking about and was very helpful with all my questions. I will defiantly recommend him and this dealer. Once it's time for my wife to get a new car talking about and was very helpful with all my questions. I will defiantly recommend him and this dealer. Once it's time for my wife to get a new car we will be going back to Rod Baler Ford More
We came almost 600 miles to purchase a f450 dump truck. It was worth every mile of the drive. Our salesman was Dan Saxon and he had all the paper work ready when we arrived and was very professional and p It was worth every mile of the drive. Our salesman was Dan Saxon and he had all the paper work ready when we arrived and was very professional and pleasant to work with. We love our f450 super duty! It's beautiful. Tiffany. More
I had a good experience trading in my vehicle and purchasing a used one. The only negative was the length of time it took in negotiating and paperwork. Other than that it was a pleasant, no push en purchasing a used one. The only negative was the length of time it took in negotiating and paperwork. Other than that it was a pleasant, no push environment. More
service was reluctant to take my car in next day thought it needed to be jump started 2 days in a row. Was dropped off 1030AM wited 40 min for shuttle ride home ( not an issue) bathroom was broken w 1 wo it needed to be jump started 2 days in a row. Was dropped off 1030AM wited 40 min for shuttle ride home ( not an issue) bathroom was broken w 1 working toilet and stream of employees heading in there not worth the wait. 4 PM no word called service to check on the car was told they would try to complete by day end, 510 PM call car wa not going to be done rental agency closed 10 min prior. Next day my car was completed however due to not getting rental till next morning could not get to dealership till 8 PM, keys to my car not with cashier. Left a message for the General Manger to call which was not returned by end of business next day. Upon picking my vehicle up the following day I was given the keys to a car that was not mine. This was the 6 th warranty service visit on my 2013 ESCAPE in 12 months. 2 for possible fire recalls, 2 to reprogram the computer 1 window regulator and a battery failure. This is the first Ford product I have driven possibly my last. While the staff was friendly I was not impressed by the overall experience. I was very disappointed the general manger did not care enough to call me back More
It is nice to do business with a dealership that does not treat the customer like a walking ATM machine. Their prices are more than competitive, and they go out of their way to make the transaction as stress treat the customer like a walking ATM machine. Their prices are more than competitive, and they go out of their way to make the transaction as stress free as possible. No high pressure sales tactics here. I felt like I was being dealt with honestly and fairly throughout the new car purchase process. I bought a 2013 Mustang on this occasion, and am very happy with the price and the purchase experience. I have had previous dealings with the service and parts department here. I have always found them to be exceptional, especially when compared with other dealerships. As a Ford Racing Dealership, they not only deal with the everyday car/truck, but also high performance products. As such, their mechanics are a cut above the rest and very methodical and professional. I have always had prompt courteous service, but, more importantly, I have always had my car fixed right the first time, as well as on time, and under the estimate. If you have to travel far to get here and need to leave the car, they won't leave you stranded; you will get a loaner. All in all, a great place. I wish all dealers were like this one so I did not have to drive 45 miles to get here. More
I have been buying vehicles from Tony LePore for over 10 years and will continue to do so. Jeff was my sales rep and could not of been more helpful. This is the first time anyone has taken the time to sho years and will continue to do so. Jeff was my sales rep and could not of been more helpful. This is the first time anyone has taken the time to show me all the particulars with my new vehicles. Prior to buying a new vehicles I had my 2007 Mountaineer service at Rod Baker and Joe was extremely friendly and helpful. I would encourage anyone interested in a new or used vehicle to contact Rod Baker and if you need service they are the place to go to. Please do not release my email address or contact information. Thank you. More