Rod Baker Ford Sales Inc

Buyer Beware!! First of all I would like to let as many people know about how this establishment treats there customers after they purchase a used vehicle. Back in First of all I would like to let as many people know about how this establishment treats there customers after they purchase a used vehicle. Back in late January my wife and I purchased a 2008 Ford F-150. Exterior was better than you would expect for a 2008. I took this truck out for a short test drive and it ran great. The truck had 81,000 miles one it, which isn't that many miles for a truck this old. Well, my wife and I went ahead an purchased the truck. One week after taking possession of the vehicle I noticed a knocking in the motor after I had driven it over 30 minutes. So I took it back to Rod Baker Ford and they told me that they couldn't do anything for me. They claimed that the truck passed there inspection. So I went home and did some research on the internet and I had the truck put on a computer to find out the problem. The computer didn't come up with anything when the truck was cold. So I drove it around for about 30 minutes and then took it back to the mechanic that originally checked it on the computer. Well, surprising several issues popped up. The mechanic told me that this issues just doesn't pop up overnight. I did some research online and this issue is common for the Ford F-150 from 2004 to 2010. The faults only show up when the vehicle has been running for awhile. Well, I found out that this issue is a big project and expensive. The mechanic that diagnosed the problem said that there wasn't anyway that the dealership wouldn't have known about this and they found a sucker to take it off there hands. I posted a negative feedback on the Rod Bakers Facebook page and I got a response from the GM to contact him and when I did I got "He stepped out of the office" I left a message on his voicemail and I am still waiting for a response from him (been over two weeks). When I stopped by the dealership again I got that he was not in the office. We have lived in this area for 4 years and this purchase was the 2nd vehicle that we purchased from this dealership. We purchased a new Ford Fusion Hybrid and this F-150. I have never been treated by a dealership in my life the way I have at Rod Baker. I not talking in a positive way either. I will NEVER deal with this establishment again. I will take my business to Ron Tirapelli Ford in Shorewood. I have already talked to them and they are so nice and they told me if I would've purchased a used vehicle from them I would never have the heartache that I am having dealing with Rod Baker Ford. Next time I will be smart and go with a better establishment. More

Commercial Customer We have been using Rod Baker for a number of years now for purchasing new vehicles. Dan has been a pleasure to work with as well as the rest of the s We have been using Rod Baker for a number of years now for purchasing new vehicles. Dan has been a pleasure to work with as well as the rest of the staff. More

buying experience was great. rod baker is a great ford dealer to do business with from sales to customer service to service.would recommend to anyone in market for a new car. rod baker is a great ford dealer to do business with from sales to customer service to service.would recommend to anyone in market for a new car. More

Purchase of a new Mustang James Fritz was very helpful and professional. No high pressure sales tactics. I am very happy with my experience in purchasing my new 2016 Must James Fritz was very helpful and professional. No high pressure sales tactics. I am very happy with my experience in purchasing my new 2016 Mustang More

Satisfying Experience I received friendly, courteous and knowledgeable service. Attention was paid to detail so I could make an informed decision. I believe I was given I received friendly, courteous and knowledgeable service. Attention was paid to detail so I could make an informed decision. I believe I was given a good deal and will be contacting Rod Baker Ford in the future. More

Great place to get a car. The staff is very helpful. Fast service. Not pushy. Very friendly. Good selection. Jim in sales was great. Would shop here again. Knowledgeable ab The staff is very helpful. Fast service. Not pushy. Very friendly. Good selection. Jim in sales was great. Would shop here again. Knowledgeable about the cars they sell More

Love it!! I give them 10 stars! Jimmy Walter took care of everything for me. Made sure I got what I was looking for and nothing more. He's awesome! So helpful I give them 10 stars! Jimmy Walter took care of everything for me. Made sure I got what I was looking for and nothing more. He's awesome! So helpful, knowledgable, a great friend. Thank you Jimmy! Love my new Escape! More

Great Experience Our salesman was very helpful in finding us just what we needed. We were impressed with his knowledge of the vehicle we were purchasing. We also feel Our salesman was very helpful in finding us just what we needed. We were impressed with his knowledge of the vehicle we were purchasing. We also feel we received a good trade in value. More

Quick and Friendly This was by far the fastest I've ever bought a truck. I did my homework before going in, but so did they. The prices were fair to begin with and they This was by far the fastest I've ever bought a truck. I did my homework before going in, but so did they. The prices were fair to begin with and they were ready to sell. No stalling, no tricks, just fast friendly service. More

Totally perfect Rod Baker Ford was the best dealership I have ever been to. Jim Walker the salesman made my experience of buy at truck a great one. I will definitely Rod Baker Ford was the best dealership I have ever been to. Jim Walker the salesman made my experience of buy at truck a great one. I will definitely be buying my trucks from them form now on. More