Rod Baker Ford Sales Inc

Amazing experience! Went out of their way as they always do! Delivered vehicle to my house as a birthday surprise with bows and balloons and birthday wishes! Love Rod Ba Went out of their way as they always do! Delivered vehicle to my house as a birthday surprise with bows and balloons and birthday wishes! Love Rod Baker Ford! More

Salesman and service department very professional Pros: • My salesman Ryan Morris was very professional. He was friendly, helpful and laid back. We were able to develop a good rapport in a matter of Pros: • My salesman Ryan Morris was very professional. He was friendly, helpful and laid back. We were able to develop a good rapport in a matter of minutes. If this was all the rating included, then I would have given a 5 star rating • When after purchasing the vehicle it needed service work, everyone in the service department was very friendly and helpful. • Everything that needed to be fixed was taken care of professionally. Cons: • The vehicle I was looking for was listed on their web site, but when I arrived, the vehicle was being used by a family member/employee of the dealership. It took well over 20 minutes before the vehicle arrived for a demonstration. • The new vehicle had more than one baby seat strapped in making it difficult to use all the seat configurations. Also, the interior was somewhat cluttered. • It was the only 2016 vehicle of this model, so I didn’t understand why it would be used as a demo when many other exact models were available. • The person who was responsible for deciding a price on my trade in came back with a substantially lower market value then what I had researched. • The sales manager made the buying experience unpleasant. He downgraded my vehicle as unsellable for their used car inventory and would have a wholesaler buy it from them. A couple days later it was listed in their used car inventory as a “cream puff, charming, won’t disappoint, and one of the most sought after cars in the market”! A far cry from what he told me. The dealer selling price was listed exactly where I had said they would be able to offer it for. • When the new car was prepped for ownership, it was not clean. Had popcorn crumbs laying about and finger prints along the headliner, along with dirt on the floor in all three rows of seats. Inside it almost appeared as a used and not new. This was the result from the sales manager pushing the sale through as quickly as possible and not allowing enough time for their detail shop workers to do a complete and thorough job. More

Great people to deal with. Their professional attitude is prevalent from the owners to the porters. It's one of the best experiences I've ever had at a dealership. Their professional attitude is prevalent from the owners to the porters. It's one of the best experiences I've ever had at a dealership. More

great people, great price javier was great.he and the entire sale experience was quite painless .i came in due to a great internet price thinking i would once again be disappoi javier was great.he and the entire sale experience was quite painless .i came in due to a great internet price thinking i would once again be disappointed.i not only got that price ,but javier and the sales manager found even more rebates . More

Very positive from start to finish! We have been customers of Rod Baker Ford for approximately 30 years! From the initial sale of the vehicle to any service that we have had, it's been We have been customers of Rod Baker Ford for approximately 30 years! From the initial sale of the vehicle to any service that we have had, it's been a positive experience all around!! I would highly recommend! More

Great sales experience! This not our first purchase with Rod Baker, We continue to return due to the great and wonderful help we always receive with Jim Walter! He is always This not our first purchase with Rod Baker, We continue to return due to the great and wonderful help we always receive with Jim Walter! He is always very helpful in the selection and his knowledge of the cars. Thank you Jimmy! More

Patient and knowledgeable Jim Walter was and continues to show patience when we are shopping for the perfect vehicle. He is very knowledgeable about the different engines and p Jim Walter was and continues to show patience when we are shopping for the perfect vehicle. He is very knowledgeable about the different engines and packages. We didn't feel any pressure to buy. More

Easiest Car Purchase I highly recommend Rod Baker Ford in Plainfield. I got the exact car I was looking for with the best price and very little time. From start to finis I highly recommend Rod Baker Ford in Plainfield. I got the exact car I was looking for with the best price and very little time. From start to finish it was the best car buying experience Ive ever had. More

Great experience, no pressure Jim Walter was everything you could ask for. He answered all our questions and was very thorough with explanations of the details of our vehicle. He w Jim Walter was everything you could ask for. He answered all our questions and was very thorough with explanations of the details of our vehicle. He was friendly and helpful with no pressure for us to purchase. Your Chat line was also answered immediately and was also helpful. More

Relaxed Great service!! Salesmen was not too pushy, gave me space. Worked as quickly as possible to get the vehicle and to get me outta there. Great service!! Salesmen was not too pushy, gave me space. Worked as quickly as possible to get the vehicle and to get me outta there. More