Rocky Top Ford

I was told I need $2400.00 part and labor I'm local work hard for my money. How disappointing it is to see how dishonest this Ford dealership is. They told me the part I need and labor was $24 I'm local work hard for my money. How disappointing it is to see how dishonest this Ford dealership is. They told me the part I need and labor was $2400.00 . the problem was fixed for $268.00. Thank God for honest people ( mechanics). This place is not worthy of 1 star. Was it because I'm a woman????? More

Great Salesperson (Ben Butler) BUT very Rude/Sarcastic Finance Person (Shane) because I would not purchase extended warranty plan. Will not recommend dealership due to Finance Person's attitude. Experie Finance Person (Shane) because I would not purchase extended warranty plan. Will not recommend dealership due to Finance Person's attitude. Experience of buying a car did not create happiness...instead, created frustration due to overly aggressive sales tactics by the Finance person who needs training sessions ASAP in customer service techniques. More

Shane and Greg Anderson were both great to work with and were very helpful to us on all of the workings of the Explorer we bought. Will come back to buy and have all our service work done. were very helpful to us on all of the workings of the Explorer we bought. Will come back to buy and have all our service work done. More

My husband and I bought a new car at McNelly Whaley recently,this is the second one we have purchased from them.I cannot say enough about the professional and friendly staff.Coyle fox went out of his w recently,this is the second one we have purchased from them.I cannot say enough about the professional and friendly staff.Coyle fox went out of his way to help us find what we wanted,Shane Anderson had us financed with the lowest rate quickly.We love our new car,and would give this dealership a 5 star rating.Jim and Judy Cogdill More

On Friday (12/14/12) at the start of our vacation, our fuel pump went out on our Crown Vic. Brought in "on the hook" at 1:00pm we were at the mercy of the McNelly service department. Service advisor Kris fuel pump went out on our Crown Vic. Brought in "on the hook" at 1:00pm we were at the mercy of the McNelly service department. Service advisor Kris told us that she would have someone look at it ASAP. By 3:00pm the problem was diagnosed as a bad fuel pump which they did not have in stock. Friday afternoon...vacation ahead and no car. The local car rental facility could not promise us a vehicle but when Kris called on our behalf, we had a car within 30 minutes. Since we were scheduled to go home Monday afternoon, it was critical that the repair be made on Monday morning. At 11:00am on Monday Kris called to say that our car was ready to be picked-up. We were in a strange town, car trouble, no appointment on a Friday afternoon but thanks to Kris and her fine service staff, we never missed a beat. I can't thank the staff enough for saying our shopping trip to Pigeon Forge. You guys were real life savers....thanks. More

I have bought a new and used car from this dealership. I have nothing but great things to say about this group. They are friendly, honest, and will work with you on price and budget. Will definitely buy fro have nothing but great things to say about this group. They are friendly, honest, and will work with you on price and budget. Will definitely buy from them again!! More

I was loyal to the Larry Hill dealer. Didn't know much about Ford or The dealer. Stopped in and was greeted with a smile and welcoming when I arrived. Bobby was very helpful and listened to what I had to about Ford or The dealer. Stopped in and was greeted with a smile and welcoming when I arrived. Bobby was very helpful and listened to what I had to say. Thank you for everything. I'm a life long customer now! More

Wow what a laid back friendly dealership!I would recomend this dealer to anyone. I have purchased over 10 cars from them including my parents. There cars are price very fair and when we purchased our car the this dealer to anyone. I have purchased over 10 cars from them including my parents. There cars are price very fair and when we purchased our car the finance mgr was very explanatory on extended warranties. All I got to say is thankyou mcnelly whaley ford and your sales staff for always taking care of us it makes it so much easier when you know someone that way you don't always have that worry in the back of you mind wether you got the best deal or not! More

I have bought multiple cars here and would not ever go anywhere else! The sales and service departments are excellent! I have always been treated with respect and fast service. anywhere else! The sales and service departments are excellent! I have always been treated with respect and fast service. More

Absolutely atrocious customer service.....had an issue with Lincoln MKZ My Synch system while on the road......had no time to make an appointment (would have been at least a day out).....asked to borrow a with Lincoln MKZ My Synch system while on the road......had no time to make an appointment (would have been at least a day out).....asked to borrow a simple tool to disconnect my MKZ battery to "reboot" system and instead of being loaned a stupid 10mm socket set or a crescent wrench, received a verbal rebuke from the arrogant service manager....go elsewhere if you can.......really lame and rude people here.....worst car service contact in my life!!!! More