Rocky Mountain Yeti Pinedale

Terrible experience Manager Gabe refuses to service my vehic Worst experience of my lifetime and I'm not over exaggerating. New manager Gabe refuses to service a vehicle I bought 5 months ago. Very rude and u Worst experience of my lifetime and I'm not over exaggerating. New manager Gabe refuses to service a vehicle I bought 5 months ago. Very rude and unprofessional attitude from both Sales and Service department. Now have to drive 100 miles to Rock Springs in order to get my Dodge serviced. More

Great Service It is a good experience to drive in to the garage and have my car serviced at the appointed time and finished at the time promised! Employees are hel It is a good experience to drive in to the garage and have my car serviced at the appointed time and finished at the time promised! Employees are helpful and friendly and there is a good place to get some paper work done while waiting! More

Excellent service from the new service manager!! Broke down driving back to home state of Texas...Caleb Lyons is the new service manager this dealership brought in to revamp this dept and he was help Broke down driving back to home state of Texas...Caleb Lyons is the new service manager this dealership brought in to revamp this dept and he was helpful, friendly and gave fast service. Had us back on the road asap and we just want to say thanks guys!!! Ginger and Rod Stewart Austin, TX More

Poor customer Service This is for the dealership in Pinedale, Wyoming. Castle Rock Dodge Chrysler Jeep Service Department. On 4/21/2015 called to ask price for an alignmen This is for the dealership in Pinedale, Wyoming. Castle Rock Dodge Chrysler Jeep Service Department. On 4/21/2015 called to ask price for an alignment on my 2012 Ford Expedition (purchased November of 2012) and availability. "No problem bring it in tomorrow morning at eight am. The cost $85.95" not sure who I spoke with. I show shortly after eight a.m and I was told that I did not have an appointment, but they could fit me in. I called at eleven o'clock to see how it was coming and was told they had not taken it in yet. I asked if they could start it because I needed my truck back. They said ok. When I called back again at one o'clock they said maybe another thirty minutes, they would call me when it was ready. I asked again what was the cost "Nick said $131.04" When he called me back to get the truck it was around two thirty. When I got to the dealership to pay my bill I asked about the discrepancy in the price and Nick told "me someone looked off of and old price sheet" I suggested that they all get on the right page before quoting a bid price. He then told me that all four of my tires were "rotting" and I needed new ones. Surprised I asked "what would cause that? his reply was not using the truck, letting it sit" What 'I use the truck every day' I paid the bill and left. I will not be back I am also a small business owner and the way I was treated was not good customer service. Barbara Pollard Pinedale, Wyoming. scdietary@centurytel.net More