Rocky Mountain Truck Stop of Dallas

I bought a new Suzuki SX4 and in the first month had it in the shop twice for the AC. My tire sensor has been on constantly since Labor Day weekend. I have called all 4 of CLAY COOLEY's dealerships to talk in the shop twice for the AC. My tire sensor has been on constantly since Labor Day weekend. I have called all 4 of CLAY COOLEY's dealerships to talk to him and he wont even return calls. I was without my car 10 days and IF I had paid for the rental car they said "they would provide" it would have cost me more than my monthly payment. I called to get my plates after my temp plate expired and was told they had called me a month before and told me my plates were in? LIAR! Why would I wait a month to get my plates and why would I call to see if they had them? I would NOT recommend this dealership to anyone, customer service after the sale is horrible and they out right LIE to you!! More

Always very friendly service and willing to see that I am satisfied with the work performed.That was one of the main reasons for my purchase of a new vehicle from Clay Cooley Suzuki. The people their are alw satisfied with the work performed.That was one of the main reasons for my purchase of a new vehicle from Clay Cooley Suzuki. The people their are always very nice. I would recommend Clay Cooley sales and service very highly. More

My experience w/ my salesperson Cody was AMAZING! He is honest, and worked very hard to get me a deal and approval all via the internet as I am a busy salesperson thru the week myself. I would recommend HI honest, and worked very hard to get me a deal and approval all via the internet as I am a busy salesperson thru the week myself. I would recommend HIM to anyone. However my OVERALL experience was NOT good. I am an industy professional myself and was HORRIFIED by my Finance and Insurance Experience, along with the attitude of the Sales Manager on duty the night of my purchase. I bought a supposed "used" car with 987 miles on it...THAT HAD NEVER BEEN REGISTERED OR TITLED. It had been "Warranty Registered" early so somebody could make a quota. BUT WAS NEVER SOLD TO AN ACTUAL PERSON. Just transfered from dealer to dealer. I was FORCED to buy a warranty for a car that CARFAX says should still have a warranty for 83,000 miles. I was Called NUMEROUS times by Abel in finance about a document "I had to sign immediatly" or we would "NEED YOUR CAR BACK" Well that was after he called me on a friday and said "I will call you on Sunday and meet you" NO CALL NO SHOW ON SUNDAY. Then you call and threaten me on Tuesday like i did something wrong. PLUS PLUS PLUS the paper we needed to sign sooooo quickly was because HE FILLED OUT THE WRONG PAPER. My "Airbag" light is on they said they would get me an appt and call..... I called two weeks later and made my own appt. They ordered the part....I called 2 weeks later and "Oh its here, YOU just needed to call..????" Plus after the diagnostic appt my drivers side "Side Airbag" is FALLING OUT OF THE SEAT!!! It was NOT like that when we came in. I call about that and its "You have to wait 2 weeks we are booked solid" WHAT???????? ARE YOU SERIOUS??? YOU SCREWED UP MY SRS SYSTEM ITS A LAW!!! IF THAT BLOWS UP FALLING OUT OF MY SEAT AND HURTS MY WIFE, DAUGHTER, OR DAMAGES ANYTHING I WILL OWN CLAY COOLEY SUZUKI!! My Sales experience with Cody was absolutley AMAZING and he should get credit for that. HOWEVER, EVERYTHING else was an absolute JOKE!!! I will make sure that as soon as I can wash my hands of that place I will. More

Worst car buying experience of my life! Date of occurrence, 6/25/11. First we contacted the Clay Cooley Nissan location in Dallas/Duncanville to find out if the vehicles we wanted to look at were s occurrence, 6/25/11. First we contacted the Clay Cooley Nissan location in Dallas/Duncanville to find out if the vehicles we wanted to look at were still available and on their lot. We were advised yes by two different people and drove out there. Once we got there we were told they made a mistake and neither were on the lot any longer. We then proceeded to drive to the Clay Cooley Suzuki location in Dallas off Composite Road where we began to enter into sales agreement and had discussed and agreed on vehicle price to be purchased as well as value/price on trade in. AFTER running our credit, the finance manager comes to us and advises they shouldn't have made a deal with those numbers and tells us the best they can do, which was higher than agreed price. We are extremely disgusted by the fact that our credit was run and an uncecessary inquiry was made which can have negative impact on our credit score in addition to our time being wasted all while our 7 month old was with us. The fact that the numbers were changed after running our credit is an example of unethical sales practices. If there was to be a change in any prices it should have been discussed with us prior to the signing of any paper work or running of our credit. After this experience, I immediately came home and got on the internet and posted this review where ever I could. Found out the Better Business Bureau rating had been revoked. Not suprising after my experience. WE WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AND WILL MAKE SURE EVERYONE WE KNOW NEVER DOES BUSINESS WITH THEM EITHER! More

It was awesome, I came in expecting to hear you need more money or no. The guys worked out an amazing deal and I had an awesome experience while I was there. Don't forget to ask for Rufus. money or no. The guys worked out an amazing deal and I had an awesome experience while I was there. Don't forget to ask for Rufus. More

The staff, including Internet Sales Manager Bryan Walker, were all very friendly and helpful in closing a deal. The negotiations were minimal, I laid out my acceptable terms, and they worked hard to get ver were all very friendly and helpful in closing a deal. The negotiations were minimal, I laid out my acceptable terms, and they worked hard to get very close to those terms. Quite a feat, considering my situation. I feel these people care about you and your business, and work hard to make it a pleasant experience. More

I was on time for my appointment. Jerry took me in right away and touched base with me from time to time giving me updates on the progress ... this was greatly appreciated. away and touched base with me from time to time giving me updates on the progress ... this was greatly appreciated. More

It was time to purchase a new car, since I had an XL 7 and had been treated so great at Clay Cooley's Service Dept., I went back there to purchase a new vechicle. To me the way you are treated in the Ser and had been treated so great at Clay Cooley's Service Dept., I went back there to purchase a new vechicle. To me the way you are treated in the Service Dept, sets the whole pace for buying a new vechicle, because they are the ones you have to go back and see on a regular basis. If you are not treated right by then, the whole system falls apart. The Service Dept at Clay Cooley is wonderful and has always been terrific to me. More

Best, easiest car buying experience I've ever had and this is my 6th new car purchase in 9 years. I will definitely go back for my new car. My credit is not very good and they were able to get me finance this is my 6th new car purchase in 9 years. I will definitely go back for my new car. My credit is not very good and they were able to get me financed when the other dealership told me it couldn't be done. My interest rate is actually lower than my last loan. The whole process took just over an hour. They gave me top dollar for my trade. More

Due to working hard to get the car that I wanted and making sure that I was told what was happening. He was friendly and made sure that I got the car for the right price and made sure that the deal went making sure that I was told what was happening. He was friendly and made sure that I got the car for the right price and made sure that the deal went through with the specs that I had to put down. The showroom and test drive were above and beyond and the overall staff was helpful and polite. More