Rocky Mountain Truck Stop of Dallas

lied to they break laws be careful DO NOT GO HERE I bought a equinox here in 2013. They forced me in to all these warranties I didn't need. They told me if I didn't buy them my interest would sky rock I bought a equinox here in 2013. They forced me in to all these warranties I didn't need. They told me if I didn't buy them my interest would sky rocket. Found out that is against the law. Now I bought a new truck from a somewhere else and I'm trying to get that money back. I went in there w all the proper paperwork. The guy Daniel swore up and down he didn't need them. A month goes by and I call. Well I was in for a surprise. he in fact did need those papers. I was treated horribly there. I was hung up on And talked down to. i then spoke to Donald. He promised me i would have the check with in next day. So i thought ok. Well its been 5 days i texted Donald and he barely responded and when he did it was "let me check" let me get back to you". Come to find out he NEVER CALLED Cheryl and I still don't have them i called and spoke to Cheryl she said she needed the paperwork Daniel swore i didnt need to leave him or she couldn't release the checks.so i did his job fon him and got Cheryl what she needed. I texted Donald (who is a GM) and he said he'd let me know in a few Mins. It's been 2 hrs. They lie and deciete you if you can avoid them do it at all costs!!!! More

They lied and sold me the wrong "over-priced" car!!!!! Trickery. I called 4 hours ahead of time for the vehicle I wanted. They pulled my report prior to coming to let me know how much my payments and inter Trickery. I called 4 hours ahead of time for the vehicle I wanted. They pulled my report prior to coming to let me know how much my payments and interest rate would be. Sounded good so I went in. The car I wanted wasn't there and was still at the other dealership location. The manager tried selling me another vehicle on his lot and I explained I didn't want. He boasted about how it was similar with a higher series vehicle, 3k more miles, one year older, $3k cheaper, and FULLY LOADED. I asked why the price was so high and he insisted because of the amenities. I test drove "the vehicle" but it was standard. He said he would have me a fully loaded vehicle. Right before I went into the office to sign the papers... they drove the test car to the back. After papers were final, they gave me the standard vehicle instead w/ the high price. When confronted by my salesperson, the manager said to him "I did tell her that but all well she signed the papers." Now I'm stuck with a car $10k more than what it's worth. More

It was a great experience overall It was great experience overall very nice and polite and very professional I would recommend every one to the car lot and ms Vaughn was professional a It was great experience overall very nice and polite and very professional I would recommend every one to the car lot and ms Vaughn was professional and very nice and polite and she answered all my questions More

easy finance after going to a carlot that couldn't work, and had me running all over town. different ppl running my credit knowingly I won't get approved. disappoi after going to a carlot that couldn't work, and had me running all over town. different ppl running my credit knowingly I won't get approved. disappointed I was until I went to clay Cooley. Nothing is perfect and the only thing that went as planned was me driving off the lot on my own. Thank you kurtis you really helped me. More

This was the absolute WORST experience I have ever had with a dealership in my life! They were rude, inattentive, dishonest and took forever to get me my car back. This place has absolutely no customer se with a dealership in my life! They were rude, inattentive, dishonest and took forever to get me my car back. This place has absolutely no customer service or support for the owners of Suzuki cars. The mechanics pushed unnecessary repairs for outrageous prices and were untimely. The front desk was a complete joke and I felt rushed out the door and ignored. This place is like a bad boyfriend: never calls when they say they will, ignores you and screws you over when they get the chance. To top it all off they damaged and destroyed the GPS/sound system in my car that will cost me $1200 to replace and won't pay for it or even try to repair it. Possibly the most expensive mistake I have ever made and I will never go back to this place. I am giving a fair warning to anyone, especially women, out there that these people will try to take advantage of you. More

My ex wrecked my car that I was 2 months from paying off with a tote the note lot. My experience with them was horrible so I was determined to not go through them again. I had terrible credit so I was looki with a tote the note lot. My experience with them was horrible so I was determined to not go through them again. I had terrible credit so I was looking for someone to finance despite that....Clay Cooley offers a credit rebuilding program called "Fresh start." Not only do they finance you in-house, but they report monthly to help build your credit back. The deal is that you buy a car off of the lot specifically for the fresh start program. You buy it 'as is' and in 18 months of good payments you can come back, trade in the vehicle and get financed for ANY car on the lot. Great deal right?? Wrong. I bought a 2007 Suzuki Forenza for $13000K, it didn't matter since I was only supposed to be in the car for 18 months?. I had to replace a wheel because the one it came with had a dent and kept leaking!. The transmission was randomly switching gears while I was driving so I poured another $700 into it'. I paid on my car for 15 months;. My credit score soared from the 400s to the 600s|. I was invited back to look at getting another car so I filled out the credit application online and was told I was approved for a 2012 Suzuki SX4,. Awesome, right? Wrong!. I got there got everything set up, switched my insurance/. Only to find out that Clay Cooley didn't keep my note, they sold it, so instead of being able to use my car as a trade in, the buy back would only be $7000 leaving me upside down $3000...IF I could come up with $2500 down payment. 4 hours it took to find this out, 2.5 of which I was sitting outside the finance office. I declined and was told to try back in another 18 months. WHAT?!? I am stuck in this crappy p.o.s car that I never even wanted, that is already cost me more in payments and more insurance than I was paying in my previous vehicle for at least another 18 months?!? FINE! I will work my hiney off save up the $2500 for a down payment and then everything will be fine, right? WRONG. This lady drove the wrong way down a 1-way street. My car is totaled. The insurance only paid the cash value of the car $6000. After the payout I still owe $4000. Now I have to find a car lot that will finance me, roll over my loan, and accept $500 as a down payment...Easy right? NO I AM SCREWED! Because Clay Cooley LIED in the first place, I am upside down on a car loan AND car-less. I know that they are not responsible for any car wrecks, but they are FULLY responsible for lying to me to lock me into a contract and then selling my note. WARNING YOU! DON'T USE CLAY COOLEY'S FRESH START PROGRAM. Unless you want your fresh new start to begin in HELL!!!! More

I found a car on cars.com at this dealership and with Bryan Wagner's assistance, I left with a better vehicle. He kept in contact with me from the moment I sent a request for more information on a vehic Bryan Wagner's assistance, I left with a better vehicle. He kept in contact with me from the moment I sent a request for more information on a vehicle to the moment I walked in to purchase one. His personality, professionalism, and empathy made the long drive to this dealership worth my while. He was a joy to work with. I wish my payment was a little less than what it is but I can honestly say Mr. Wagner helped me get the absolute best deal he could. I am extremely appreciative for the help he provided and recommend any onlookers to visit him. THANKS BRYAN!! More

We are very happy with our new Suzuki SX4 Sportback. Bryan Wagner was very nice and knowledgeable. He explained all the features on the car very well. The reason we gave the rating we did was because th Bryan Wagner was very nice and knowledgeable. He explained all the features on the car very well. The reason we gave the rating we did was because this was the best car buying experience we have ever had. Everyone we dealt with at the dealership were all friendly and knowledgeable. Thank you. Don Coleman More

Tucker was great.. Abel was great... the only thing I was unhappy about was that I was lied to by another salesman "not Tucker" upon walking in the door way..and not getting any gas in my truck.."gas light w unhappy about was that I was lied to by another salesman "not Tucker" upon walking in the door way..and not getting any gas in my truck.."gas light was on" More

I had called that morning to schedule an appointment, the lady i talked to told me to come in at 2:30, so i get there about 2:15 and there is no record of me having an appointment.I thought this is not good. lady i talked to told me to come in at 2:30, so i get there about 2:15 and there is no record of me having an appointment.I thought this is not good. They did go ahead and do the work with no problem, so everything worked out. It started out bad, but over all it turned out to be great. Darrin was a great help. More