Rocky Mountain Auto Brokers
Colorado Springs, CO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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It was a BIG mistake to go to ROCKY MOUNTAIN AUTO BROKERS, as it was stated by another customer, yes they do sell CRAP, we were forced to keep an SUV that we didn't want, unfortunately by the time we BROKERS, as it was stated by another customer, yes they do sell CRAP, we were forced to keep an SUV that we didn't want, unfortunately by the time we realized that we purchased a LEMON, we already signed up all the documents. We were told by one of the employees that the General Sales Manager (Jason Oringer) (shame on him) would help us out by switching us up to another SUV as we requested, Boy how wrong the employee was, one of the first things Jason said was and I quote "YOU CAME TO ME TO BUY A CAR, I SOLD YOU A CAR, (in the process of saying that he clapped his hands) IT'S YOURS, YOU SIGNED FOR IT".. I couldn't believed was I was hearing and I told him, Man you are cold. He didn't want to take responsibility for what he sold us. Problems found in the 2008 Ford Edge SUV are the following: BAD BRAKES, BAD TIRES, and a VERY LOUD NOISE coming from the rear. After going back and forth trying for them to take responsibility for the CRAP that they sold us for $23.000, we agreed on that I would take the SUV to his Repair Shop (MIDAS at Stetson Hills) and in there they would fix the Brakes, would fix the noise coming from the rear and would install new tires. Well, they fixed the brakes (they had to Machine Shop the Rotors due to they were damaged, and they replaced the Brake Pads as well, but no new tires as we were promised and when I asked the MIDAS Tech why they hadn't replaced the tires, we were told that they do not do Tires in there (a Big Lie from MIDAS because they do have tires on display), and to fix the NOISE PROBLEM coming from the rear, the MIDAS Tech found/replaced some BAD BEARINGS. Then we drove the SUV back to ROCKY MOUNTAIN AUTO BROKERS to speak with the General Manager again, and asked what happened to the new Tires as we were told, and to our surprise the General Sales Manager (Jason O.) denied he said would give us new Tires, finally we offered will pay for 2 Tires ourself, and for General Manager to pay for the other 2. We were offered only $160.00 and we ended up paying $210.00 out of our own pocket. It's so sad that business like this exist, when it comes to Customer Service, we would say, they are the WORST, especially after signing all the documents they treated us like garbage, They didn't want to have anything to do with us, they hoped we just would go away. Also to complete this process, we filed a Report with the Better Business Bureau of Colorado Springs. More
Heather was absolutely amazing. One of the friendliest people I have ever meet. She was not the normal pushy sales person was laid back as if I was in control the entire time. Would recommend anyone to people I have ever meet. She was not the normal pushy sales person was laid back as if I was in control the entire time. Would recommend anyone to purchase their (new) used vehicle her 100 percent over any car dealership. More
The wife and I browsed Rocky Mountain's website and found a couple vehicles that we wanted to take a closer look at. We made the trip to RMAB and were greeted by Will as we arrived. He showed us the found a couple vehicles that we wanted to take a closer look at. We made the trip to RMAB and were greeted by Will as we arrived. He showed us the vehicles we were interested in and was very knowledgeable about them both. We ended up purchasing one of the vehicles that day. Will worked hard to get us the deal we were after. Even more impressive than that, he took care of all the little details in making our new vehicle shine like new. He really went out of his way to take care of us and I would recommend Will to anyone. More
I want to send a huge "thank you" to Daniel Gagne for his great customer service at Rocky Mountain Auto. Daniel has taken the time to sit down with us in order to find the right car at a good p Gagne for his great customer service at Rocky Mountain Auto. Daniel has taken the time to sit down with us in order to find the right car at a good price. Daniel's experience with cars and people is a true reflection of his outstanding work. Daniel took care of us when he said he would! I would recommend you see "Daniel" at Rocky Mountain Auto. More
The reason why I have given the outstanding rating above The reason why I have given the outstanding rating above is because of the Amazing, Wonderful, Patient, Friendly, and above all OUSTANDING ove The reason why I have given the outstanding rating above is because of the Amazing, Wonderful, Patient, Friendly, and above all OUSTANDING over the top service they have given me*:) I can't Thank them enough!!*:') They are my car angels for sure!! One week ago, last Saturday Aril 27th 2013 my car was stolen right outside my place that I rent at. I was beyond hurt and felt my whole world has fallen apart. That car was my life and home since I am barely home, work, and volunteer my time to a HOSPICE and visit wonderful mix all ages of old people. Most of them don't have any family and visiting them helped me as well since I don't have any family here in Colorado as well. It makes me feel great and warm to give my love to these Wise Lovable Sweet Souls. So by my car being stolen from me while I was taking a nap really upset me to breaking down in tears. I felt helpless by being carless like as if I lost all my arms and legs and empty in my heart. I needed, wanted my car so bad and not having it crippled me figuratively and emotionally to literally since I no longer have any way of getting to work and volunteer. I know there are buses, but there are limited areas that don't have it close and unfortunately there are not any by my neighborhood. The only one close by is about 45min away and caring a purse and belongings walking alone scared me and not safe since my car was stolen and no longer feel safe. Fortunately I have gotten rides to work this past week and that depressed me even more. I felt awful in depending on rides and waiting long hours at work before my shift and after. I am not use to being non-dependent on myself and always been independent with my own car. Working out schedules on my rides has been so frustrating and stressful and broke down my first day back to work Tuesday. Not realizing that I wouldn't have a ride this weekend to work and miss my work more due to no car and that hurt so much in fears of being jobless as well. Instantly I needed to take action and be strong no matter what. I knew my credit wasn't the greatest but needed to try and get a car as soon as possible before this weekend!! I felt determined and hopeful and went to one dealership that kept me waiting for quite a long time that seemed like hours. When they finally got to me they offered me a car that had 200,000.00 miles on it and that really brought me down and felt like I would have so much more issues to deal with it. That did it and felt they didn’t care about me from the beginning so why should I even bother listening to them when they don’t care to listen or work with me. I was on to my next car dealership I heard about that had great reviews from my friends and had a great feeling about them since I know my friends bought great cars there and had great people that care about the guest and had quality service beyond any other I’ve heard of the car business. I was welcomed immediately with addicting smiles from every sales person there and even smiles from other guests that threw me off yet was a great sign to see. A nice sweet full of energy gentleman greeted me right away as if I was a long lost relative like he knew me. Once again threw off but shook his hands and felt so welcomed I just wanted to hug him instead!! As weird as it sounds I was just happy to be in a nice welcoming environment than the last dealership. The gentleman’s Name that helped me instantly was Daniel Gagne. He listened like no other and showed me around and was so caring I could almost cry, but out of tears and tired this whole week. He was amazing in helping me with any questions I had and felt so comfortable with him like he was my dad. He introduced me to Rocky and another gentleman that helped (so sorry I forgot his name*? I told the boys my story and felt so taken care of and excited to get a car soon!! They worked with me and walked out with a decent nice convertible and a second chance and am so happy to have great people on my side and so helpful that blew my mind. I have never met so many nice sales people especially in cars and Rocky Mountain Auto has the most wonderful caring sweet clean staff*? Daniel was my main man (sales man). He went above and beyond and can’t say that enough like my thanks to them. I see why my friends recommended them and they are the best Car dealership in Colorado ever. By far met all my needs and met my standards and will be giving them more business in future and truly greatful and for my angels who saved me from being carless no more!!and gave me back m y INDEPENDECE* Thank you so much you guys!! I have your back always as you have mines*? More
We went there looking for a convertible and they did not have what I wanted in the convertible and Danial showed us a lot of different vehicles and had us test drive quite a few of them and than he got to t have what I wanted in the convertible and Danial showed us a lot of different vehicles and had us test drive quite a few of them and than he got to the Scion that we purchased. He was not pushy at all and very friendly and made it fun and we are very happy with the car. I gave the rating that I did because Danial was great and very helpful and bound and determined to find a car for us. He was great at what he does. More
In September of 2012 I bought a 2008 Ford Fusion that I absolutely love. I received an awesome deal! As part of the deal, the salesmen told me if I bought extra keys, Rocky Mountain Auto Brokers would pic absolutely love. I received an awesome deal! As part of the deal, the salesmen told me if I bought extra keys, Rocky Mountain Auto Brokers would pick up the bill for having them programmed and cut. I'm a full time nursing student in Denver, and time is a precious commodity. Finding time to have them programmed was a going to be a challenge. I finally had a break after the quarter was over and decided I should probably have the extra keys programed and cut. I took my car and the keys to Ford and gave them the details of who was to pay for the programming and I left my car in their capable hands. Well, after many calls back and forth between me, Ford and Rocky Mountain it turns out there was no paperwork at Rocky Mountain Auto Brokers that stated they would pay for the programming. As you can imagine I was a little irritated by the situation! BUT, because Rocky Mountain Auto Brokers are an awesome dealership, they honored the deal I was promised back in September even though they had no reference to refer back to. Rocky was the gentlemen at Rocky Mountain that helped me resolve the situation. He was very professional and apologetic and resolved the situation in a very timely manner. Thank you very much Rocky and Rocky Mountain Auto Brokers for being a dealership that honors their deals! Aubrey More
I purcahsed my first vehicle from Rocky Mountain Auto Brokers in Oct of 2012 and dealt with Dan. Let me tell you I have never had such and awesome experience purchasing a vehicle. These guys are so hones Brokers in Oct of 2012 and dealt with Dan. Let me tell you I have never had such and awesome experience purchasing a vehicle. These guys are so honest that a week after I purchased the LR3 my Suspension Compressor went out, I contacted Dan who immediately got together with the Manager Rocky, and by the next day my SUV was in the shop getting fixed and they paid for all parts and labor. The honesty and quality of service I received is just unheard of from any car dealer or sales person now a days. We have been so happy with the quality of servcice and vehicle, that I just went back and purcahsed a second vehicle from them, this time an Infiniti M35x. Once again I dealt with Dan and Rocky. Let me tell you that I have never seen two people go above beyond to take care of a customer and make sure that I was 100% satisfied. I mean if I honestly sit hear and list everything these guys did for me I would be here all day. When you're there you are honestly treated like part of the family. I literally drove about 12 vehicles over the course of two days and not once did I sense any frustration or inpatience. They will definitely continue to earn my business!!! More