Rocky Mountain Auto Brokers

We found the car we were looking for at ROCKY. Jose answered all our questions with patience and shared our joy in finding this car. Jose answered all our questions with patience and shared our joy in finding this car. More

My family and I were in a pretty tight spot & in desperate need of another vehicle. Utilizing Navy Federal's car buying service TrueCar, we found a car we were very interested in & scheduled a time desperate need of another vehicle. Utilizing Navy Federal's car buying service TrueCar, we found a car we were very interested in & scheduled a time to come check it out. Upon arriving, the sales rep we coordinated w/ was no longer available & was working w/ another family. A newer employee offered to assist us, provided us the keys for a test drive, but was unable to answer any of our questions about the vehicle, provided us incorrect information about RMAB's advertised warranty & service offerings, financing options, TrueCar partnership, et al. forcing us to schedule another appointment w/ a 3rd sales rep @ opening the following morning. Upon arrival @ opening, RMAB was already packed & we were informed only 1 sales rep showed up that day for work, which was not the one we had a scheduled appointment with, we then had to wait several hours to work with poor Ethan while another family was actually out test driving the very vehicle we were there hoping to purchase - further putting us up against the clock. He was very kind & attentive but his attention was understandably very divided between multiple clients as he was the only sales rep on the entire lot the entire day. Despite the previous evening's arrangements & assurances, it still took over 8 hours to even speak directly w/ their finance officer who then informed us rather curtly they no longer accepted outside lenders for financing, which Ethan was apparently unaware of all day, which seemed strange due to their arrangement on Navy Federal's TrueCar platform. After several more hours had passed we were eventually approved for financing, w/ one of their approved outside lenders (a different small credit union). However, the finance officer then was able to weasel in a contract w/ a 3rd party intermediary financing lender called SmartPay requiring unnecessary further financing terms & bi-weekly payments which he assured us the lender required. They did not. This then took 2 weeks to cancel & payoff to then arrange payments directly with my actual lienholder. The total time spent @ RMAB in pursuit of 1 vehicle during 2 SCHEDULED appointments w/ 2 young children in tow, all while never once speaking to either individuals we were scheduled with was well over 18 hours combined. Once all was said & done, we still had several service requests written into the sale which we were assured would be "taken care of" w/in 1 week. I have called, emailed, texted Ethan directly, & even attempted to schedule appointments on their support portal (which does not provide an option for contractual repairs) all of which have gone unanswered. I had hoped that, being propped up by such a stellar organization such as Navy Federal, that RMAB would be an aboveboard, different type of car dealership and car buying experience. Boy was I wrong. Buyer beware. If anyone @ RMAB actually reads these & cares @ all about their customers: again, I'm still awaiting parts related to the several outstanding SRs in my sales contract, have received no responses from ANYONE at your business, had to contact my lender, bank, & SmartPay directly to correct your shady lending practices & reroute the loan & lienholder directly to your "preferred lender," & have since identified several other issues w/ the vehicle that remain unaddressed due to a complete lack of follow-up or communications from anyone at RMAB regarding the open requests & issues I identified prior to sale (missing FOB, the literal piece of plastic trim sales rep #2 pocketed then subsequently lost, the broken rear license plate mount, the outstanding SRs, instructions on how to contact support/use the portal & my paid for extended warranty, etc.). I would love the opportunity to get any of this resolved at this point. In the meantime, I'll let Navy Federal know you don't accept their partnership in lending & suggest they don't advertise your vehicles due to the way you treat their members. More

José is the man, see him for an honest and transparent sale. Thanks for treating me like a person! sale. Thanks for treating me like a person! More

Sonny was great, did not like how they pushed their add on packages. No means no! on packages. No means no! More

The dealership was very professional and friendly. They answered my questions very thoroughly about all the cars I was looking at. Most importantly they were patient while I made my decision and they They answered my questions very thoroughly about all the cars I was looking at. Most importantly they were patient while I made my decision and they were not pushy. I highly recommend Ramsey he was a great sales person and I would go back to him anytime. More

This service center goes above and beyond expectation. They’ve taken very good care of us and we are glad we bought the service agreement when we purchased the car. They’ve taken very good care of us and we are glad we bought the service agreement when we purchased the car. More

Bad business, dishonest, they do not do what they say. Offer some xx package they know you will not want to buy and that is how they sucker you. Offer some xx package they know you will not want to buy and that is how they sucker you. More

Jesus y Lex me han atendido muy bien. Su buen trato me ha ayudado para conseguir el auto que necesito. Los recomiendo. Su buen trato me ha ayudado para conseguir el auto que necesito. Los recomiendo. More

Oil change didn't put new sticker on windshield. Passenger safety system fault, needs to new seat sensor. Paid for an extended warranty when I bought the car from Rocky Mtn and was told by the sal Passenger safety system fault, needs to new seat sensor. Paid for an extended warranty when I bought the car from Rocky Mtn and was told by the sales / finance manager it was essentially bumper to bumper coverage for 3 years. This safety issue supposedly isn't covered and cost $1,100 to repair. More

Neiman was awesome to work with! Made it the best and probably the most effortless buying process ever. Says a lot about him but the dealer as well. Thank you all. We love the car! Made it the best and probably the most effortless buying process ever. Says a lot about him but the dealer as well. Thank you all. We love the car! More