Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Rocky Mountain Auto Brokers

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.3
2,263 Reviews
Our goal is to make your car buying experience the best possible. Rocky Mountain Auto Brokers virtual dealership offers a wide variety of used cars conveniently located in Colorado Springs, CO. If you are looking to purchase your dream car, you have come to the right place! At Rocky Mountain Auto Brokers, we pride ourselves in being the most reliable and trustworthy Pre-Owned dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! To Schedule Your Service Appointment Now Click Below ! https://www.rockymountainautobrokers.com/xtime.htm
Contact Dealership
View Awards

4929 Carrera Pt

Colorado Springs, CO

80923

Directions

By Type

Showing 2,264 reviews

October 12, 2019

Fast and friendly Neiman is very helpful and friendly. I have never had such a quick and easy car buying process. Will definitely recommend to friends and family. Thank More

by pebbles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oriana Rodriguez
Report | Print
October 08, 2019

More than fair and certainly pleased with my choice I came to this dealership to trade in my 2018 GMC Sierra for a car that is a little more economic. The salespeople that I worked with were quite frie More

by Danny R
Recommend Dealer
Yes
Employees Worked With
Alex Kimbrell
Report | Print
October 07, 2019

Me and my family would really like to thank Neiman and Big K for all of their hard work and more important their patience with us. We certainly appreciate every minute of their time. I know me and my fami More

by Fembro
Recommend Dealer
Yes
Employees Worked With
Rocky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oriana Rodriguez , Sylvester Hagan, Kalond Big K Stoker, Adam Reynolds
Report | Print
October 07, 2019

Very friendly and professional people. Lee Robinson is very nice and ready to help us to find the right car. Financial very neat and easy. Thank you!!!! More

by Rocky513
Recommend Dealer
Yes
Employees Worked With
Financial services , Lee Robinson
Report | Print
October 06, 2019

Great Place Alex is great. Knowledgeable and helpful. Quick. Great location. Friendly. I'm very happy with the car purchase. Thank you. Everyone was very nice. Co More

by Kimberly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kimbrell
Report | Print
October 06, 2019

Acura Saturday My experience was pretty chill, no high pressures or crazy sales tactics. She went above and beyond for us including buying our kids lunch. I would de More

by Acradok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachael Laycock
Report | Print
October 06, 2019

MOST GOD AWFUL DEALERSHIP!!! I will preface this MOST GOD AWFUL DEALERSHIP!!! I will preface this review by saying this is the very first time I have ever felt driven to leave a Yelp review. The More

by Katie Young
Recommend Dealer
No
Employees Worked With
Rocky Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kalond Big K Stoker
Report | Print
Oct 30, 2019 -

Rocky Mountain Auto Brokers responded

Hello Katie, I would also like to preface this response with our apologies for any confusion on the deal. Your review, however, is riddled with inaccuracies that I would like to clear up. First, I will agree that the salesperson did make a clerical error in his paperwork and did in fact have the wrong stock number. Your husband drove two different vehicles and the initial vehicle was kept by mistake on the paperwork. There were only two vehicles involved, not three as your review states ie two different vehicles and the third in which he intended to purchase. The only paperwork that was signed was the initial offer sheet as well as preliminary paperwork in regards to credit, references, ect ect. The deal did not move past that point and there were no legal documents of ownership signed. The proposal sheet had the correct numbers for that vehicle in which the deal was worked. It was simply the first vehicle driven, not the second which was the vehicle your husband decided to move forward on. The salesperson had started less than a week prior to your husband's arrival. The matter was dealt with internally and coaching was given. Secondly, as to the comment that the price of the vehicle your husband was trying to purchase was $7k more expensive is completely false. The vehicle your husband had wished to move forward on was $3780 more expensive than the one he initially drove. Your husband was given correct prices prior to both test drives. Upon the initial proposal, your husband also made no mention of the difference in price but was aware of the clerical error yet said nothing. The mistake was actually caught by the sales manager not your husband again as your review states. We believe he did in fact know and was simply looking to get a better deal. We do not blame him for this but again, was not an ethical thing to do. Taking advantage of a younger, novice salesperson is not morally acceptable. I would also like to state that we had attempted to rectify the $3780 difference in price by increasing your husband's trade value by $2500 as a remedy. We did this in good faith as we acknowledged the clerical error and made every attempt to make your husband happy. As it was above stated, your husband knew of the price discrepancy and was simply wanting a better deal. We gave him a much better deal but that was not enough. We bent over backwards to rectify the mistake that was quite literally a clerical error and your husband knew that. Thirdly, as to the level of disrespect that was allegedly given to your husband, that was also false. It seems that the story your husband gave you was completely slanted as the facts are skewed. Your husband was the culprit in the matter and went to the extent of not only willingly staying here for the 8 hours but also being a menace for over half that time. After every attempt to rectify the mistake, your husband insisted on continuing to pester not only the sales person about the matter but also the sales manager. After your husband called the "owner's son", who happens to be the General Manager an "F-''ing" expletive that starts with "C" and ends with "T", he was asked to leave. He yelled in the showroom full of customers and continued to harass the customers that were present by slandering the dealership and telling them to leave. He told our salespeople to quit and work elsewhere. This, again, was after we had attempted to rectify the mistake and could not appease your husband any longer. He also had the audacity to try and jerk the documents out of the General Manager's hand that had allowed us to pull credit. We had told your husband that we are legally obligated to keep such documents on file as it is a requirement to show proof that we had permission to pull credit. At that time, your husband was the party that exerted force in an attempt to procure those documents, not the other way around. Again, Katie, we wholeheartedly apologize for the initial miscommunication and clerical error but the information that was given to you is completely false. We respectfully ask for this review to be removed as it does not paint your husband nor our dealership in a good light. That being said, a clerical error was made by a novice salesperson which did not warrant the lack of professionalism nor the aggression that was directed to us and our customers by your husband. Thank you, Management

October 06, 2019

This is going to be a long one. I went there already with a car in mind. It was a Mercedes diesel suv. When we went there, we were told that the car was in the shop having the intake replaced. So, to More

by Hperez
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oriana Rodriguez , Sylvester Hagan, Kalond Big K Stoker
Report | Print
October 02, 2019

Thanks Big K!! Thank you Big K and Nieman for great customer service! Great car selection my first time getting a new car and everything went great!! !!! Satisfied More

by TonyTiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oriana Rodriguez , Sylvester Hagan, Kalond Big K Stoker, Adam Reynolds
Report | Print
September 28, 2019

BMW Saturday Been looking for a vehicle for 6 months and ended my search today at Rocky Mountain auto brokers on a BMW X1 perfect car for me! Thank you Rachael you More

by Dgk007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oriana Rodriguez , Sylvester Hagan, Kalond Big K Stoker, Rachael Laycock, Adam Reynolds
Report | Print
1
...
151
152
153
...
227