Rocky Mountain Auto Brokers

Nothing short of a nightmare. I wouldn't recommend purchasing from here, ever. Since I bought my car 5 months ago, there have been 3 maintenance new managers and chronic issues. The salesperson was purchasing from here, ever. Since I bought my car 5 months ago, there have been 3 maintenance new managers and chronic issues. The salesperson was obviously new and she seemed really pressured and anxious. We are experienced car buyers and saw how toxic the environment seemed. Once we finally got a deal we thought was reasonable we went to see their finance person. We were told we would get a competitive rate for a loan but when we sat down with the guy, he showed us a crazy rate. When we politely declined it, this man became bitter and said, “I don’t even care,” snatched up all the paperwork and threw it in the trash as a statement. Hindsight, this is the point when we should have walked away but instead, we went with a different lender and returned the next day to finish the paperwork. After purchasing the car, it went in for a we-owe (oil change, new tires, tire pressure sensor replacement, and thorough inspection). I drove it after the oil change and hot oil sprayed all over the engine compartment and it reeked horribly. I took it back and they said they’d clean it up and see what happened. They assessed that a gasket was broken and said they’d replace it. The car continued to smell horribly even after they apparently cleaned it and replaced the gasket. I took it in again with no answers. I noticed that a “low power” notification came up a few times and the Tire Pressure sensor kept erroring, too. I took it in several more times and they finally said they would replace the TPMS gauge; something that should have already been fixed in the we-owes. Not too much later I took the car to a dealership to get a legit oil change and a thorough inspection. They told me a gasket was still leaking oil. I was livid since it was an issue that RMAB supposedly had fixed. I decided to take it back to RMAB to have them fix the issue once and for all, however, this time they said that it was a DIFFERENT gasket; this is all after several full inspections from them. The tech informed me that it was a very slow seep that it really wouldn’t make a difference but that if I wanted to replace it would cost $2K, so I decided to drive it for a while and see how it handled. Not too long after that I noticed that another “low power” warning came on. I called to speak with the maintenance dept at Rocky Mountain and yet another manager had taken over and bad mouthed the previous people and said he was cleaning up old issues (this is the second time this happened to me…them firing people or people quitting in just the course of a few months). He said to bring the car in…again. I left the car there for a couple days and heard nothing back. I called them myself and they acted surprised and said they’d check it out. I came in the next day to check on things and they said they couldn’t duplicate the issue. I waited another 30 minutes for them to bring the car around and they reluctantly came over and said I must be the problem because the check engine light popped up when they started it before bringing it around. They offered to fix it and to just leave it there. I hadn’t heard a word from them for over two weeks. I called them back and another new tech said it was a fuel pump issue that would set me back over $1,000. I asked why I hadn’t been contacted in two weeks and she transferred me to the new manager. The car is still in their shop and I’m at my wit’s end. It’s been in the shop more than I’ve driven it and it only had 70K miles on it. I don’t know how this nightmare will end, but I can tell you that I will never shop at RMAB again and will do everything I can to make sure nobody else does either. More

Our salesman Chris was fantastic. I would definitely buy another vehicle from him and will send more people his way!He was very kind and patient in all proceedings. Too bad there wasn’t more people like him another vehicle from him and will send more people his way!He was very kind and patient in all proceedings. Too bad there wasn’t more people like him in the world! More

Don’t trust these guys. I was told by Sylvester, the sales manager, that the car I wanted wasn’t going anywhere while it was in the service bay for a repair. I guess my $250 USAA discount was enough for sales manager, that the car I wanted wasn’t going anywhere while it was in the service bay for a repair. I guess my $250 USAA discount was enough for him to sell it out from under me, in favor of a full-price buyer. Shame on you... More

James was an extremely accommodating and knowledgeable sales associate. It was an easy sale because I had done my research prior to arriving and knew which vehicle I wanted before I arrived. He was a ver sales associate. It was an easy sale because I had done my research prior to arriving and knew which vehicle I wanted before I arrived. He was a very down to earth salesman and person that made me, my wife, and my kids comfortable. he was extremely easy to talk to and helped us come to an agreeable price for the car. Highly recommend. More

Great location and welcoming staff. Staff there are upfront, helpful and friendly and I am so glad that I went there. They have a great selection too! upfront, helpful and friendly and I am so glad that I went there. They have a great selection too! More

Sparky was friendly and helped me get a great deal on a vehicle, including fixing a timing belt free of charge. overall a great experience. vehicle, including fixing a timing belt free of charge. overall a great experience. More

riley did amazing! I'm a first time buyer and he helped me get the best deal i could get. super friendly and helpful staff all around at Rocky mountain auto brokers. Highly recommend! me get the best deal i could get. super friendly and helpful staff all around at Rocky mountain auto brokers. Highly recommend! More

Beware ! Keep driving !This dealership and this salesman Beware ! Keep driving ! This dealership and this salesman conned Me out of 5,000.00, between my trade in and my 3,000.00 down payment. This deale Beware ! Keep driving ! This dealership and this salesman conned Me out of 5,000.00, between my trade in and my 3,000.00 down payment. This dealership has been cited and settlements made for fraudulent DRIP PRICING. - which means added hidden Fees and warranties. Don’t come to this business. More

Amazing experience with Jasmine, she was able to help me find the exact car and features that I wanted in my pricerange! There was no pressure at all and was very patient. She was also able to give me a lot find the exact car and features that I wanted in my pricerange! There was no pressure at all and was very patient. She was also able to give me a lot of good advice and information since this was my first vehicle. Definitely would recommend anyone to go to this dealership!!! More

I had an excellent experience. Jasmine made the stressful act of buying a car easy and fun! I would like to thank you for a painless experience. act of buying a car easy and fun! I would like to thank you for a painless experience. More