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Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

4.5
864 Reviews

970 East I-30

Rockwall, TX

75087

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Showing 864 reviews

August 31, 2024

Service was excellent. Service rep was pleasant and informative. Keep me informed on the progress and timeframe of my service. More

by Merkelrowlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 06, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Everyone was very friendly and knowledgeable. Lots of vehicles to choose from. I would return to them if i was looking for a model vehicle they offered. Chris, my salesman, was very personabl More

by Butch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Jessica?
Aug 31, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi Butch, thank you so much for your positive comments about Rockwall Chrysler Dodge Jeep RAM! If you have any further questions, please give us a call. We're always happy to help!

August 26, 2024

Austin was great. He took care of my vehicles and my vehicle. Excellent customer service. More

by chasephillips02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 31, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

Austin was my service advisor and he was so great at listening and communicating with me. More

by donnakroland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 25, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

They were very efficent and courteous. The mechanics had my vehicle out in record time! More

by Kate.manning28k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 31, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 22, 2024

Our vehicle was in for a month and we never heard from our service advisor. We had to reach out for updates and we always got “a couple days more” until it was a month. We also never heard from the servic More

by AnywhereButRockwallJeep
Recommend Dealer
No
Employees Worked With
Lance
Aug 24, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

AnywhereButRockwallJeep, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration due to the poor communication. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at rruth@rockwalldodge.com, I would like to discuss how we can regain your trust. Sincerely, Ricky Ruth General Manager rruth@rockwalldodge.com

August 21, 2024

Professional, friendly and quick service. First time at this dealership and our service guy was Ron and he was great! I appreciated the way he offered a way for us to save money on our oil ch More

by Rhonda G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Vigil
Aug 24, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello Rhonda, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Austin was incredibly helpful with getting my truck fixed. He went above and beyond to accommodate my family. More

by cmtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 24, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2024

My experience was positive, the rep was very helpful and ensured all my needs were met. She kept me updated during the process. I highly recommend Rockwall Christler Jeep Dodge 😊 More

by Keefjones13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Aug 23, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2024

Great service. Justin is amazing, always helpful and cares about his customers and their families. More

by Russell Gore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 19, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi Russell, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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