Rockwall Chrysler Jeep Dodge RAM

Excellent Sells and Service Personnel Mark, Darwin, and Ben accepted my requirements for a RAM 1500 and found the vehicle that matched those requirements, perfectly. More importantly, they Mark, Darwin, and Ben accepted my requirements for a RAM 1500 and found the vehicle that matched those requirements, perfectly. More importantly, they stood by the 30% advertised discount. Finally, the Service Department transferred the bed cover from my trade-in to the new vehicle and replaced the weather seal at no additional charge. More

Owes money , Negativity impact my credit Rockwall Dodge bought my truck November 3, 2017 they paid it off and 46 days after purchase which resulted in my credit score being negatively impacte Rockwall Dodge bought my truck November 3, 2017 they paid it off and 46 days after purchase which resulted in my credit score being negatively impacted. They agreed to pay more than what we owed and have not resolved the issue till this day. More

Superb sales and service! Amazing experience from purchase to routine services. We have purchased 4 Dodge Ram trucks from this dealership and we will not go anywhere else. Sal Amazing experience from purchase to routine services. We have purchased 4 Dodge Ram trucks from this dealership and we will not go anywhere else. Salesman Chris Miles knows his stuff and keeps us happy and coming back! The service dept. goes above and beyond! More

Super service Dropped off my Truck for its 130k services and it had a few recalls. Busy place but I was taken care pretty quick even got a loaner car. Great prom Dropped off my Truck for its 130k services and it had a few recalls. Busy place but I was taken care pretty quick even got a loaner car. Great prompt service! More

Be nice....RON (white guy) So everything was going well until I got to the last person who was going to offer me the gap insurance. This person whose first name was ron (caucasi So everything was going well until I got to the last person who was going to offer me the gap insurance. This person whose first name was ron (caucasian guy) seemed to get upset because I declined his offer on the gap insurance. Im very familiar with insurance offering but I respectfully declined. While telling him I was not interested he basically pushed me into a corner to say yes. (Which i didnt) I felt disrespected and felt uncomfortable. He then proceeded to ask why I couldnt answer his question on why I was denying his offer. After making it clear to him that I simply didnt want to pay more a month for his offer he procceeded to insult my reasoning...and claimed I was disrespecting him...( you have to respect others and their choice to earn it, boi) after this conversation went wayyy left, he then folded my papers into envelope size and stapled the papers in the middle. To make it difficult for me to view any information once i try to open it...( funny actually) Anywho, I feel sorry for the next person who denies his offer and dosen’t stand by their choice. Advice: Stand up for yourself. Don’t let anyone talk you into something you don’t want. Other than this incident, everyone else was quite nice and helpfull. RON messed it up for the whole team and the dealership as a whole. (For me)... personally.. I’ll definately think twice about stepping into the dealership. Maybe this lengthy message makes him better at speaking to his customers and taking “no” for an answer. More

Outstanding customer service due to Cory. Outstanding Service Adviser Cory Prevost has always stayed on top of issue or reason I brought my car in for service. He makes sure it is done in a ti Outstanding Service Adviser Cory Prevost has always stayed on top of issue or reason I brought my car in for service. He makes sure it is done in a timely manner and ensures it is done correctly. Cory is the primary reason I consistently use only Rockwall Dodge to service my Challenger Hellcat. More

Knowledgeable on specific trucks to fit my towing needs Very helpful and friendly towards customers, worked diligently to find specific truck for my towing needs. Kept in contact with me while vehicle was i Very helpful and friendly towards customers, worked diligently to find specific truck for my towing needs. Kept in contact with me while vehicle was in transport to dealership. More

Rude sales manager The sales manager was rude didn’t seem like they wanted business gave me the run around a lot the salesmen were nice but I won’t be back again not wor The sales manager was rude didn’t seem like they wanted business gave me the run around a lot the salesmen were nice but I won’t be back again not worth the hassle More

Worse Experience EVER So my husband and I started the whole car buying experience the last week of October. We started at Classic Dodge of Denton. While there we were treat So my husband and I started the whole car buying experience the last week of October. We started at Classic Dodge of Denton. While there we were treated horribly by the sales manager Keith. It was just one thing after another and he lied about us and our approval. We than went the following weekend (first Saturday in November) to The Jeep Dealership in Rowlett Texas where we met with Chris and his Mother. By the end of the 12 hours of being there we were told we were approved for a 2014 Jeep Latitude. Perfect wasn’t what we wanted but that was okay it was new to us. And that’s were the worse two weeks of our car buying experience dragged on. We found out when we got the car home that Sunday that our temp tags were not legit for 45 days but rather 3 days. Than that Tuesday we found out that the paperwork we signed wasn’t approved and legit. Even worse, the 2014 Latitude couldn’t be driven due to expired tags, and Shirley and Chris told us to just drive it no big deal. Than they wanted us to buy a car (2017 Jeep Renegade Black) with Nothing in it. When they sent us a picture of what the car offered we found out we were “paying” for A/C, we were paying for literally EVERYTHING! And when my husband and I questioned it and said we wanted to see it first we got a horrible song and dance for 2 weeks from them about the car not being available, they couldn’t find it etc. My husband and I decided to go to a much more Service Friendly Dealership and literally walked out with a 2017 Red Jeep Renegade that had more options but also didn’t require us to “pay” for air conditioning. Long and Short this Rockwall Jeep is a horrible Dealership and I wouldn’t recommend it at all to anyone for anything. More

Rockwall Dodge Rocks! We first of all became aware of the dealership through their website. The website is easy to navigate and informational. Our sales person was professi We first of all became aware of the dealership through their website. The website is easy to navigate and informational. Our sales person was professional, friendly, very informative, and helpful. We appreciate the pleasant experience. More