Rockwall Chrysler Jeep Dodge RAM

It was great I went in to get my fuel sensor fixed and even though they were not able to fix it at this time due to the National backorder. They found another prob I went in to get my fuel sensor fixed and even though they were not able to fix it at this time due to the National backorder. They found another problem with the brake pedal sensor and was able to fix that. The gentleman that called me left me his cell number and said that if I had any problems to call him and that he would let me know as soon as possible when the fuel sensor part came in. I gave them a High rating for finding another problem and being polite. More

Repair Service for my 2014 Chrysler 300C I give RockWall Chrysler a 5 star rating because my repair was fast & complete! Brian Reed Sr. was very curtious and explained just what to expect an I give RockWall Chrysler a 5 star rating because my repair was fast & complete! Brian Reed Sr. was very curtious and explained just what to expect and assured me I could pick my car up the next day. My Warrenty coverage included a rental car and he call and made arrangements for me. To my surprise he called me at around 5:45pm and said my car was ready for pickup now. So my car was ready same day. That really made me happy one day service. ABS repair on front right wheel. I will always use Rockwall Dodge for all my services. Thank you Brian Reed Sr. Have a great day.. because you made my day!!! More

Amazing customer service and staff. Thank you Sal, Ben and Karly for making this the most enjoyable car purchasing experience. Everything was straight forward and very clear from start Thank you Sal, Ben and Karly for making this the most enjoyable car purchasing experience. Everything was straight forward and very clear from start to finish. Thanks again More

Worst experance i have ever had at a dealership. I will never go there again Larry my advisor has no people skills he seem to always be in a hurry really short answers. I called twice to talk to to t I will never go there again Larry my advisor has no people skills he seem to always be in a hurry really short answers. I called twice to talk to to the service director and got cut off once after waiting for about 5 min the other time i was told that she was waiting for someone to come by ...What? More

Very pleasant experience! Kevin Rounds was our salesman. He was very knowledgeable on the Dodge truck we bought. Took the time to show us everything. Ron Baailey was very nice Kevin Rounds was our salesman. He was very knowledgeable on the Dodge truck we bought. Took the time to show us everything. Ron Baailey was very nice and really tried hard to get us approved. A very easy experience. I will definitely come back. Very good customer service. More

Atypical experience: Patience, Professionalism & Politeness The dealerships representative that we had the delightful experience of working with is Shirley. Shirley is professional, knowledgeable and patient. The dealerships representative that we had the delightful experience of working with is Shirley. Shirley is professional, knowledgeable and patient. My wife and I went to the dealership shopping for a Durango Citadel. We left after purchasing the Citadel and a Ram truck. Both new and both off the lot. The purchases would not have been made without the guidance of Shirley. This dealership has a very valuable employee and one I will recommend to my friends. The new sales manager, Ben, worked with Shirley to assure we received the best deal possible. He went over the numbers, understood our requirements and convinced us he was doing all he could to see that we achieved our purchase goals. Paul, in finance, is a very intelligent young man. That was obvious very quickly in our conversation with him. We may not have gotten the best interest rate on the one loan, the other was a cash purchase, but we plan to pay it off quickly so it's probably not of much significance. More

Money well spent I have recently had a series of unfortunate events that have led me to your shop and I have never been a fan of dealerships but an employee or possibl I have recently had a series of unfortunate events that have led me to your shop and I have never been a fan of dealerships but an employee or possible manager by the name of Kevin went more than went out of his way to earn my trust and I am pleased to know that there is a dealership that has my best interests in mind. Rockwall Jeep was overall a great experience for me this week the service I received was well worth the unexpected cos! Thanks again More

DON"T WASTE YOUR TIME Zero sense of urgency, not very competent, and won't return your calls. They will tell you two weeks, and it will take 5 weeks. I am tempted to say Zero sense of urgency, not very competent, and won't return your calls. They will tell you two weeks, and it will take 5 weeks. I am tempted to say they are con artists. More

Certified means nothing. Bought a Certified Jeep Wrangler used with 20,000 miles. Given a clean Carfax and promised it had not been in any accidents and received the certifie Bought a Certified Jeep Wrangler used with 20,000 miles. Given a clean Carfax and promised it had not been in any accidents and received the certified used checklist. My local dealer found front end damage on frame tabs and the alignment off during a recall repair. Called Rockwall right away and was told they would fix or pay to fix the vehicle right but not take it back after a week of being passed around the different departments. I also got yelled at on the phone during the process by the sales manager because I was using the incorrect mechanical terminology of the damage. My dealer fixed the damage but Rockwall never paid as promised. So I paid my local dealer out of my pocket to make things right. FYI to future customers, Carfax means nothing, the certified used checklist/inspection is a joke and the dealer will not stand by it, and wear tall boots if you plan to do business with this dealership! Update: After a week they did send a check for the full amount of the repair. Still a hassle and not worth the trouble. More

Awesome Service! Very happy first time customer? of service department. Thank you Cory Prevost (Service Advisor) for the prompt and professional work that your dealers Very happy first time customer? of service department. Thank you Cory Prevost (Service Advisor) for the prompt and professional work that your dealership performed on my vehicle. OUTSTANDING job. More