Rockwall Chrysler Jeep Dodge RAM

Car purchase I bought a Ford Escape from Colin in Aug. I must say he was pretty bad xxx at getting me a great deal. HUGE thanks to Ben and DJ for all your help! I bought a Ford Escape from Colin in Aug. I must say he was pretty bad xxx at getting me a great deal. HUGE thanks to Ben and DJ for all your help! More

New Truck Purchase After visiting several dealerships in the the DFW area and becoming very frustrated I decided to give Rockwall a visit. I made an appointment with Co After visiting several dealerships in the the DFW area and becoming very frustrated I decided to give Rockwall a visit. I made an appointment with Colin Lilly and was very impressed with Colin's knowledge of the RAM 1500 I was interested in. Colin answered all of my questions and provided me information on the vehicle I wasn't aware of which was extremely helpful. Very nice buying experience. More

Outstanding assistance with my purchase. I highly recommend Rockwall Dodge. Zane is the salesman I worked with and I could not have been treated more respectfully. I recieved honest treatment I highly recommend Rockwall Dodge. Zane is the salesman I worked with and I could not have been treated more respectfully. I recieved honest treatment as well. My conversations during the sales process included the Sales Manager Ben and Financial salesman Caleb. Both Ben and Caleb treated me with the utmost respect. I was very happy with my purchase. I highly recommend asking for Zane. Thanks, Marcus More

excellent friendly greeting , no pressure, Mark Walker made the whole process enjoyable, helped us with information about our car purchase, explaining the featu friendly greeting , no pressure, Mark Walker made the whole process enjoyable, helped us with information about our car purchase, explaining the features. Made sure we knew about safety features and how to use them More

Service I used to love bringing my vehicles here, but now that Corey is gone, this place has gone to crap. Service advisors are clueless. Megan was okay to wo I used to love bringing my vehicles here, but now that Corey is gone, this place has gone to crap. Service advisors are clueless. Megan was okay to work with, and she can’t control what the jackwagons do in the back, but a little more communication would have been great. Phone rings off the hook while people stand around talking. Brought my truck in for a tire sensor issue and a new key fob programming and it’s still not done. 5 hours later, not done. Had an 8 o’clock appointment, first in line! What’s the sense in getting an appointment? Probably the two easiest things they had to do today! Just shameful!!!!!!! More

Service Department needs a complete overhaul of employees I think they are as useless as a $3.00 bill . My car needed serviced for the navigational system and being new to the area I relied on it a lot. So a I think they are as useless as a $3.00 bill . My car needed serviced for the navigational system and being new to the area I relied on it a lot. So after going the steps that it said to and calling Garmin and Chrysler we went online and researched the problem. Found out that this was an issue with this particular radio and most of the time needed replaced (which is over $1,400.00). We also read that the warranty for the radio was extended so again I called Chrysler to verify and they said yes. After Thanksgiving I went to Rockwall Dodge and had them pull up the information on my car to verify it with them. Said I would schedule to bring it in while I was in Delaware for Christmas. I dropped it off before we left it was on the schedule for Wednesday after Christmas. They call and say it's the radio and needs to be replaced and it's not covered under warranty. I asked why not and was told because of the mileage. I said I have a 10 year unlimited mile warranty for the radio. Marc told me Chrysler doesn't have that warranty which I responded I know it does because I saw it on the computer just a few weeks before. He THEN pulled up my information and said oh it does say that and that he would check into and call me RIGHT back. That was early Wednesday. He didn't call me back that day, Thursday I called and was put through to his voice mail every time. I called back one last time and complained that Marc has not called me back and was told someone would call me RIGHT back. Never called. Friday I called and explained and they said Marc would call me. He finally did explained that he was out Thursday but did find out my radio was covered under warranty but would be next week before the new one came in. Great finally. Yesterday morning I get a call from them but no message so I immediately call them back get put through to Marc's voice mail and wait. Over 2 hours go by and I call my husband and have him call because I was really fed up at this point this was at noon. He calls and is told that our service writer JOSE is with a customer and will call him back. At 2 my husband calls back and talks to Larry and explains we are just trying to figure out what's going on because Marc hasn't returned my call yet. Larry informs my husband that JOSE hasn't worked there in weeks. Which my husband than asks what was this girl talking about because he was standing there talking to clients. Are you seeing the problems yet? So Larry now tells my husband he will look into it call him RIGHT back. Larry calls him and says the radio came in that morning and should be installed today or tomorrow but would have Marc call. Now Marc has still not called be back from the morning but calls my husband and talks to him. This morning I thought we had an emergency with our dog and called my husband home from work. So that it wasn't a wasted trip home we called to check on my car. Guess what Derrick said he would look into it and call us RIGHT back. We waited for an hour and half for him to go talk to the technician and call us back. I called and asked for the service manager because I was done dealing with ….. I unleashed on him I asked for his corporate service representative and was told he didn't have that information which I know isn't true because this isn't my first rodeo with dealerships. I was told my car was ready which I said I would be right there. All I wanted was to walk in get my car and go and be done with them. Marc however thought he needed to come out and explain to me what happened as if I didn't know. That's when he made the comment and to keep from making a seen and probably having to cops called I walked away. Now I hope those who think I might be over reacting understand why I feel the way I do and have said the things I have said. More

Engine check light Quick courteous customer service. Kept us well informed and in a timely manner. Larry always provides professional service and concern for our vehicle Quick courteous customer service. Kept us well informed and in a timely manner. Larry always provides professional service and concern for our vehicle to get it fixed and quickly. More

Service Great customer service experience with our advisor, not pushy at all! It did take longer for an oil change, but if you have time to drop off your vehi Great customer service experience with our advisor, not pushy at all! It did take longer for an oil change, but if you have time to drop off your vehicle its worth the time. More

Repeat buy As always Chris and the Rockwall team did great and made it hassle free process, very fluent and knowledgeable with the entire process in general As always Chris and the Rockwall team did great and made it hassle free process, very fluent and knowledgeable with the entire process in general More

GOOD AND QUICK EVERYTHING WAS GOOD NO PUSHLY SALES PEOPLE DONE WHAT THEY SAID THEY WOULD DO IN A TIMELY MANNER VERY NICE SERVICE STAFF WOULD RECOMMEND TO FRIENDS A EVERYTHING WAS GOOD NO PUSHLY SALES PEOPLE DONE WHAT THEY SAID THEY WOULD DO IN A TIMELY MANNER VERY NICE SERVICE STAFF WOULD RECOMMEND TO FRIENDS AND FAMILY More