Rockwall Chrysler Jeep Dodge RAM

I had an issue with my auxiliary battery that Dallas Dodge at 635 would not fix or diagnose (see below). Nothing changed with my jeep, but I brought it to Rockwall Dodge and they actually replaced both Dodge at 635 would not fix or diagnose (see below). Nothing changed with my jeep, but I brought it to Rockwall Dodge and they actually replaced both batteries under warranty. Shout out to Erica for great customer service and handling the whole thing over text message. My bill was $34 for a tire rotation and new batteries in both key fobs! Erica and rockwall dealer are a reason I will go back there even though it’s a bit farther for me. Ask for Erica! She’s not trying to sell you on anything and just wants to get you in and out there as efficiently as possible. Contrast to Dallas Dodge: This was after I left it at Dallas Dodge for an entire week and a half(was out of town). Dallas Dodge was just interested in serve selling me an Interval maintenance package. (was out of town). Dallas Dodge was just interested in selling me an Interval maintenance package when I came in for a specific issue. They actually fired my service advisor while my jeep was there. The service directors were impossible to get a hold of and they told me there was nothing they could do if they could not replicate the issue exactly. Dallas Dodge is a complete waste and I will never go back.. More

Dealership was clean. Service writer was very knowledgeable about my needs. Took average days to repair. Service writer was very knowledgeable about my needs. Took average days to repair. More

Very good service. Lance is great at welcome and giving all details of issues on your car. Lance is great at welcome and giving all details of issues on your car. More

The service guy Austin was very professional and knowledgeable . I would recommend him to anybody needing service help . knowledgeable . I would recommend him to anybody needing service help . More

Justin, my salesman was cordial and professional. He showed me what I wanted to see within the parameters I gave to him and offered to show additional vehicles offsite if I desired. Once I made my se He showed me what I wanted to see within the parameters I gave to him and offered to show additional vehicles offsite if I desired. Once I made my selection and we agreed on the deal he was able to quickly get me through the process. My vehicle was ready the next day when I planned to come by to pick it up. Besides writing the check, this was a painless process. I would return to Rockwall Dodge for any additional purchases I might consider. More

3rd visit for service and 3rd time there has been an issues. 18th visit took 3 hours for service. Lost my oil cap, had to get one off another jeep at location. Finally done, fixing to drive off and issues. 18th visit took 3 hours for service. Lost my oil cap, had to get one off another jeep at location. Finally done, fixing to drive off and wheel lock not in keep which was an issue for n prior visit so I knew to check. More

Great service techs who were sensitive to the fact that I was paying for a rental, so they got it looked at within 2 days instead of the original 3-4 days mentored. was paying for a rental, so they got it looked at within 2 days instead of the original 3-4 days mentored. More

Service advisor helped with my issues and took care of my problem. Great customer service and highly recommend. problem. Great customer service and highly recommend. More

Initially I was excited to work with them! This dealership seemed eager to sell me a car, but the promises they made were soon turned into excuses when they couldn’t get the vehicle delivered This dealership seemed eager to sell me a car, but the promises they made were soon turned into excuses when they couldn’t get the vehicle delivered as promised. All they had to do was tell the truth and I would have been fine with delay. More

Easy to make an appointment. Service rep way very helpful. Rep kept me updated on the progress of the service Service rep way very helpful. Rep kept me updated on the progress of the service More