Rockwall Chrysler Jeep Dodge RAM

My service department experience. I learned after previous visits to schedule my work mid week. The person making my appointment was very cordial but didn't list what I wanted done cor I learned after previous visits to schedule my work mid week. The person making my appointment was very cordial but didn't list what I wanted done correctly. No matter the gentleman when I checked in remedied the situation. They replaced my tail light and checked my tires. The air pressure light was on. Adding air corrected that. I was there 1 1/2 hours but the price for the work done was very nice. I will return again. More

Love the workers, they always friendly and take care of my c The guys are very friendly and and always get everything thing done on my car. They are very informative! They work hard to get things done and done r The guys are very friendly and and always get everything thing done on my car. They are very informative! They work hard to get things done and done right! More

Unprofessional Dealership/ Just worried about the sell!!! I am very disappointed in rockwall dodges customer service. My wife bought a grand Cherokee this past Saturday, traded in her Yukon. She was excit I am very disappointed in rockwall dodges customer service. My wife bought a grand Cherokee this past Saturday, traded in her Yukon. She was excited about the car, loved it. But once she got home, she didn't take into consideration, car seat and 6ft teenager. The room in the grand Cherokee was not a fit for my family and we weren't comfortable with the car. We humbly tried to get our Yukon back, offered to pay any service fees etc. The gsm is a joke (Justin) He kept dodging me and wouldn't face me, had his salesman do all the talking. Stated vehicle has already funded. Which was a lie. We called and checked. And I have been in the car business before, and they can let you have of the deal if they want to. We admitted fault and basically begged for help. Chris (salesman) was slick, professional and knew his stuff. He was gonna give the GM my number to call me. Well..... I wasn't surprised.. I didn't get a call back. Feel like they just wrote me off. I have personally been a valued customer with Dallas dodge. Which is a sister store of rockwall dodge. I have bought many trucks for my company from John Winesapple (past gm), and just recently this past year my business partner and I just spent 140k for 2 new 2500 3/4 ton truck. Phillip was the gm at the time. Like I said I have been a valued costumer for dodge for many years. And they just ruined that relationship. I had friend from Dallas dodge reach out to the gm of rockwall dodge and his response was I can put them in a VAN!! I just laughed at the response when my buddy told me that. That was his only solution. We have been in the car for 3 days!!!!!! I have a call into Ric Moreno who is the regional manager over these dealerships. Just to let him know he has just lost a valued loyal customer over rockwall dodge customer service. I would also like to fill him in on how his GSM and GM wouldn't talk or call me back. That's not how you do business. If I did business like that my company wouldn't be in business. I would highly recommend, if your in the market for a dodge. I would seek better service else where. Best Regards Matt More

Recalls and service Car needed recalls and fluid leak repair. Allison was the service advisor, and took care of me promptly and efficiently. Was pleased with service pro Car needed recalls and fluid leak repair. Allison was the service advisor, and took care of me promptly and efficiently. Was pleased with service provided. More

Great Was in and out didn’t have to wait but around 45 minutes.sill definitely be back .very pleased with the service advisor as well Was in and out didn’t have to wait but around 45 minutes.sill definitely be back .very pleased with the service advisor as well More

Service department The service rep, Larry, spent a lot of time on my issue and stayed with it until it was fixed. He consulted with me on the options I had and provided The service rep, Larry, spent a lot of time on my issue and stayed with it until it was fixed. He consulted with me on the options I had and provided the information I needed. An excellent job with him and the tech who fixed a long standing problem More

Great Experience!!!! Always a Great experience and Great service!!!! The staff is awesome, they always treat me like family and take care of all of my service needs!!!! Always a Great experience and Great service!!!! The staff is awesome, they always treat me like family and take care of all of my service needs!!!! More

Service writer I try to always see Larry Martin when I come in with my car. He is professional and great at finding my car problems in a fast and effective way. I try to always see Larry Martin when I come in with my car. He is professional and great at finding my car problems in a fast and effective way. More

Repair work We had a great experience at Rockwall Dodge. The service people were so friendly and helpful. They got us into a rental right away and had the repair We had a great experience at Rockwall Dodge. The service people were so friendly and helpful. They got us into a rental right away and had the repair work done before the end of the day. Great job. More

Spark Plugs My car is about to reach 100.000 miles and new spark plugs were recommended and now my car is singing a new "tune- up!" Allison in service was wonder My car is about to reach 100.000 miles and new spark plugs were recommended and now my car is singing a new "tune- up!" Allison in service was wonderful to work with and kept me up to date on the status of my car without me asking!! That never happens! Thanks, Allison!! The girls at check out were very friendly and personable, too!! More