Rockwall Chrysler Jeep Dodge RAM

Recalls Everything was great, we were able to make an appointment. Bring in our car, get a loaner car and go on our way. They called when it was ready and we Everything was great, we were able to make an appointment. Bring in our car, get a loaner car and go on our way. They called when it was ready and we picked it up- More

Learning about the RAM truck Mark tucker was extremely helpful and knowledgeable. His follow up was perfect and never pushy Making a deal to buy/finance the truck was fair Mark tucker was extremely helpful and knowledgeable. His follow up was perfect and never pushy Making a deal to buy/finance the truck was fair More

timley and effricent did have to wait for 8-9 min.. before someone notice the 2nd time I was still no waited on. Once, I was helped the service advisor took his time an did have to wait for 8-9 min.. before someone notice the 2nd time I was still no waited on. Once, I was helped the service advisor took his time and explaining the process and also let me know that I was entitled (un be knowing) I had 4 oil changes and 4 tire rotation that was announce to me at the time of the sale and finance of the pick up. The service advisor as far as I am concern went above to help . More

Oil and tire rotation. Did have to talk to the service manager about a under warranty part needed. I am handicapped and the part was needed. They did agree to order the p Did have to talk to the service manager about a under warranty part needed. I am handicapped and the part was needed. They did agree to order the part needed. More

Oil and brake service All of the employees were very nice, no complaints. However I do not like how I can not schedule work (ignition / possible starter issues) without lea All of the employees were very nice, no complaints. However I do not like how I can not schedule work (ignition / possible starter issues) without leaving my truck for 4 days. Why can’t I schedule my service on a day and drop it off the same day and pick it up the same day that the work is completed!?. Allow people who do not have an appointment to drop off their car to get looked at, “as time is available” to fill in the gaps. I can not afford to be without my vehicle for 4+ days and I do not want to get a rental car every time I’m trying to fix a small issue especially before it becomes a major issue. - please fix this!! More

Not Perfect! But Good! I have been using Rockwall Chrysler DJR since 2016, after purchasing a 2015 Chrysler 200 Limited. My service to date has been very good. My last ser I have been using Rockwall Chrysler DJR since 2016, after purchasing a 2015 Chrysler 200 Limited. My service to date has been very good. My last service (an oil change) on 07/27/2018 was marred by a service representative who seemed a little abrupt and hurried, but soften his demeanor as a our conversation continued. I had called to find out if I needed any other service, besides an oil change. The only other issue I had was, no one came out to greet me when I pulled into the bay area. And when I went into the office, no one acknowledged my presence, until I asked for help. After that everything went well. I live in Dallas (over 20 miles away), and feel Rockwall is worth the trip, because of their customer service, and honesty. Which is rare for a dealership (in my experience). I went to another Chrysler dealership in Richardson (Hwy I-75), which is only a few miles from my resident; but, it was a negative experience. I will continue to go the distance to Rockwall CDJR as a loyal customer, as long as they continue commitment to service and honesty. I'm looking forward to buying my next new car there (in 2019). More

Cool Car! From the sales staff, down to the porters were helpful, knowledgeable and concerned that I was getting exactly what I wanted. Previous car buying exp From the sales staff, down to the porters were helpful, knowledgeable and concerned that I was getting exactly what I wanted. Previous car buying experiences were always long and tedious. Even the finance department made sure I was in and out fast! My hat is off to the entire dealership! More

Warranty Service was completed quickly. Daniel has serviced my Ram 2500 since its purchase in 2016. Daniel will call and let me know my vehicle is ready and tell me was completed quickly. Daniel has serviced my Ram 2500 since its purchase in 2016. Daniel will call and let me know my vehicle is ready and tell me about repair. More

Yes, I am still here Just a little confusion to complete my service at Rockwall CDJR. I checked in with one service advisor and when it came time to checkout, I had a diff Just a little confusion to complete my service at Rockwall CDJR. I checked in with one service advisor and when it came time to checkout, I had a different advisor. Evidently, one did not write down I was waiting or the other did not read it. Whatever the case, I was delayed in receiving my vehicle after the recall update was complete and ready to go. Other than that, Rockwall CDJR has done well by us on previous visits. This is my wife's second Charger. More

Personal Service Larry has been my service advisor for over a decade. He always greets me by name and treats me like family. It's reassuring having someone I trust h Larry has been my service advisor for over a decade. He always greets me by name and treats me like family. It's reassuring having someone I trust handling the maintenance and repairs of my vehicles. More