Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rockwall Chrysler Jeep Dodge RAM
Rockwall, TX
956 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 956 reviews
September 15, 2021
price transparency and managers professionality are not an option at this dealer. Unwanted and useless protection plans are forced on the purchase of the vehicle with average of $ 2590 in addition of the an option at this dealer. Unwanted and useless protection plans are forced on the purchase of the vehicle with average of $ 2590 in addition of the full sticker price. these plans are just charged but not delivered on a paper. Rudest and unprofessional managers ever met. They are clearly scamming customers. I returned my car back after I reached out to Jeep customer support reporting how bad customers are treated and fooled. More
by Francesco
Employees Worked With
Paul Morgan, sales manager
July 22, 2021
Bait and switch/shady dealer. Rude employees. Ruined my son's first visit to a car dealership to get his first car. Thanks for that. Inspect your vehicles before posting them for sale. So that people don't son's first visit to a car dealership to get his first car. Thanks for that. Inspect your vehicles before posting them for sale. So that people don't drive long distance, only to be told they are not for sale. See definition for bait and switch. Fire your rude employees that yell at customers, that they aren't even helping. This is the very experience that causes people to not trust dealerships. Everyone should stay away from this dealer and anyone associated with it. More
by jeffcavitt
Employees Worked With
Didn't get his name or the lady that was helping us.
May 05, 2021
1. I didn't approve of the repairs was made. I brought the van into work on the transmission. 2. You employee came up with an oil leak, then wanted 7000 to fix it and I said no! The van isn't worth it b the van into work on the transmission. 2. You employee came up with an oil leak, then wanted 7000 to fix it and I said no! The van isn't worth it because the transmission codes were why we were bringing it in. 3. My other mechanic wanted to replace the transmission. Your employees quoted me a lower price to replace the transmission. That is why I brought it in. 4. They were charging $600 in diagnostic fees, then wanted $700 in addition to out the motor back together after the diagnostics. I said put the pieces of the van in the trunk of the van and I will tow it home. I will not pay the extra $700. It is not worth fixing the camshaft and everything else when the transmission is out too. The employee said that my other mechanic was a liar and the transmission was fine and did not need replaced. 5. We went to oriellys the day after getting the van back +and once again it pulling transmission codes. I DID NOT authorize any work on the van unless it fixed it and we could get the inspection sticker. Verbally I was promised that it would be fixed and passed inspections for the $2960. Plus tax. I Verbally said if you promise that then okay. But it's not worth the other repairs if my other mechanic is correct and the transmission needs replaced. Once again he promised me the transmission was fine. 5. They over filled the oil when they put it back together and the oil smells like it is leaking. The engine smells like burning oil. Which indicates the gaskets were replaced incorrectly. I had tried for several days to find out of my van was finished and no one would take my calls or return them. We finally went up there and was told that was finished and was running just fine. (Obviously it was not). Angela Grossman More
by Ang
Employees Worked With
Courtney
February 03, 2021
We traded in a vehicle purchased a brand new one. A month later we get a letter from the finance company stating that the vehicle was under paid by 78.25. Lloyd the general manger with rockwall dodge and Cal later we get a letter from the finance company stating that the vehicle was under paid by 78.25. Lloyd the general manger with rockwall dodge and Caleb the finance manager both told me that we owed the 78.25 bc we didn't make the payment after we traded the vehicle in. Like I told both of them we have traded in vehicles before and have never had this issue. I completely understand we were responsible for anything due up to 20 days after we traded vehicle in. Well Lloyd and Caleb said they sent check on December 22 2020 finance company said they didn't get it till January 13th. So apparently the check wasn't sent when they said it was. I spoke to both Lloyd and caleb both very rude unprofessional people. I was rude back. They both said well maybe if you made ur truck payment. So yes 35 late fee but they underpaid by 43.25. They paid late not us. Once you trade in a vehicle it's the dealerships not ours. Why would I make another payment on it when dealership bought it.Plus it was 22 days later when finance company finally got check from rockwall dodge. We will never go back to rockwall dodge for anything. Yes, I know this isn't a lot of money but dealership should of held up there end of the deal. So I had to pay off the rest of the money so it wouldn't start affecting my credit score. So dealership owes me money now!!! I would of rated zero stars but obviously not an option! More
by Ashton2316
Employees Worked With
Lloyd Steve, Caleb finance manager
January 11, 2021
We purchased a 2021 ram 2500 at another dealership with the same bells and whistles as the 2020 Ram 2500 that was at Rockwall, but at a lower price we even offered the Rockwall dealership. Yes, with all t the same bells and whistles as the 2020 Ram 2500 that was at Rockwall, but at a lower price we even offered the Rockwall dealership. Yes, with all the “dealer add ons.” Buyer beware for the dealership in Rockwall, prices on website do not include “dealer add ons,” which is stated in the fine print at the bottom of the webpage. It’s understandable that Rockwall CDJR is a business and like with any business, the main goal is to make a profit. However, customer service from the finance gentlemen was unprofessional. Instead of first introducing himself and being professional, his emotions got the best of him and he announces with frustration, “we won’t be making a deal nor countering because of the “low ball offer.” Funny, the next day, another dealership we were working with over the phone said they found us a truck that matched everything we wanted. When the link was sent, got a good chuckle seeing that it was the Rockwall 2020 Ram 2500 we made an offer on and the other dealership offered it at only $200 more “out the door” than what our second offer was to Rockwall. We will be telling other military members, government contractors, and everyone else to go to a different dealership. More
by kabeaud757
Employees Worked With
Shirley, Lloyd, and finance
December 09, 2020
Brought my Jeep Commander in to have it checked out because it would not accelerate. Erica Nemcek-Service Advisor went far and beyond to make sure our service was the best. She kept me notified about e because it would not accelerate. Erica Nemcek-Service Advisor went far and beyond to make sure our service was the best. She kept me notified about every situation. This is what customer service is all about, caring for customer as you do your self. Thank you Erica. More
by sfswain1972
Employees Worked With
Erica Nemcek
December 04, 2020
Horrible! Gave $6000 less for trade-in because "they sell vehicles for less then other places" They now stand to make $16,000 on our trade-ins while we are left with negative equity. They never read through vehicles for less then other places" They now stand to make $16,000 on our trade-ins while we are left with negative equity. They never read through paperwork out loud explaining anything. Just said "sign here" STAY AWAY!! More
by Rachel
Employees Worked With
Amanda Abshire
November 25, 2020
Do yourself a favor and stay away. Hope you don't have a problem, you will not be satisfied with the help they offer. They would not offer any solutions for a 38000 jeep we bought problem, you will not be satisfied with the help they offer. They would not offer any solutions for a 38000 jeep we bought More
by Charlescox98
Employees Worked With
Used manager jason
September 29, 2020
I called and made an appointment last week to get a recall and TMP issue fixed. When I did this Randy told me that he would order the parts and if I dropped it off at 7am I would get taken care of. So recall and TMP issue fixed. When I did this Randy told me that he would order the parts and if I dropped it off at 7am I would get taken care of. So I agreed and brought it it just before 7am as soon as they opened their doors. My "service rep" Dusty must have not gotten the message because 10 hours later I'm told the manager are not there the technicians are taking off as well and my car is sitting in the lot half done. This is after I texted the automated system to check on the status of my vehicle and got no response. After speaking with someone there I was assured that the manager and rep would be in touch to make it right. So the next day i get a call from Dusty and she explains that I "Miscommunicated" and she "told me they were backed up and this might go into tomorrow" . Which is completely inaccurate. The kicker of it is the recalls were knocked out at 9:30 am according to the other rep I spoke to when she was off at lunch and my vehicle had been just sitting there. they hadn't even started the TPM repairs. So anyways regardless if you make an appointment and regardless of if they "ordered the parts" prepare to not have your vehicle for at least 2 days. Also I never heard from the manager and it was never made right. So ill be taking my servicing needs to someone else from now on. More
by icemarine972
Employees Worked With
Randy, dusty or rusty
September 22, 2020
Not happy with Rockwall dodge. Brought my 2010 dodge ram in for transmission fluid change on August 14 took 4 hours to get done. Came back for differential fluid change,pinion seal replaced and rear brakes in for transmission fluid change on August 14 took 4 hours to get done. Came back for differential fluid change,pinion seal replaced and rear brakes had appt. 9:00 on August 28 didn't get it back till 1:00 August 29. Emailed William Gregg the Service Manager Sept. 16 and haven't heard back from him on this matter. Wonder why it took so long. More
by alansexton45
Employees Worked With
Chelsea Rosser(service advisor) set up the paper work and pleasant personality.
