Rockwall Chrysler Jeep Dodge RAM

Quick, efficient and highly knowledgeable! Highly recommend to anyone looking for quality service and staff. Highly recommend to anyone looking for quality service and staff. More

Worse mistake coming to this dealer. They don’t care for the customer. They will tell you “if your not happy you can return it”. 100% lie. Dirtiest truck I ever bought, has a big fender They don’t care for the customer. They will tell you “if your not happy you can return it”. 100% lie. Dirtiest truck I ever bought, has a big fender dent that’s starting to rust. I was unhappy with the weak towing on n this truck. Weakest truck I’ve ever owned. The dealership wouldn’t let me take it back …. They would value it like a normal trade it. I tried trading in at another dealer but I would have lost $8000!!!!! I will never buy or let anyone I know well buy a dodge again. The Chevy dealer would not have treated me this way I know that for a fact. Do yourself a favor and go somewhere else. These people are all about money, nothing else. More

Staff greeted us upon arrival. Trevor knew the ins & outs of the new vehicle we were interested in purchasing. The test drive was long enough to get a feel for the vehicle and any questions we had were answe of the new vehicle we were interested in purchasing. The test drive was long enough to get a feel for the vehicle and any questions we had were answered in full. More

It was a really great experience with the rockwall dealership salesman was great was very satisfied dealership salesman was great was very satisfied More

Very easy buying experience online. The general manager Very easy buying experience online. The general manager was very helpful and very responsive to questions and after the purchase following up with me Very easy buying experience online. The general manager was very helpful and very responsive to questions and after the purchase following up with me. More

I am so frustrated!! I have left at least 3 messages regarding a refund on my gap insurance for a vehicle I traded. Everytime i call, I am told that I need to speak to finance, but each time it goes to regarding a refund on my gap insurance for a vehicle I traded. Everytime i call, I am told that I need to speak to finance, but each time it goes to voicemail. I explained my problem to the receptionist, but she insists that finance is the only place that can help me. Today, i called AGAIN and the dealership's phone didnt work properly. In the middle of our conversation she couldnt hear me so I called back only to be told that her phone was messed up, but didnt know when it would be fixed. I will not be purchasing any more vehicles from them and will tell my friends not to either. More

Truck needed an alignment and light issue repaired. The “lady” said repair would be completed the same day. 10 days later it’s finally done! She’d never answer her phone. Awful communication I even went up “lady” said repair would be completed the same day. 10 days later it’s finally done! She’d never answer her phone. Awful communication I even went up their 2x she Acting so nonchalant it was nauseating Customerservice all around is pathetic everywhere these days will not ever be back I hope it was worth it More

The finance manger, Jason Chury would not respond to a follow up email to a request I made about extending my warranty. He only quoted me options with really high mileage/years which I didn't need and the follow up email to a request I made about extending my warranty. He only quoted me options with really high mileage/years which I didn't need and then just never responded to my follow up email or the message I left for him at the front desk. I would probably have paid the price he quoted and been none the wiser but since I didn't receive a response I finally went to another dealership in Richardson and was quoted 60% less for matching warranties and they offered me the one I actually wanted for even less. The protection plans quoted by both dealerships were the same Max Care plan. More

I was in the market for a Ram 3500 and contacted them regarding it. They have it on their site for $89,810.00. They send me a menu of the truck so I could get my financing in place and they add $2,500.00 regarding it. They have it on their site for $89,810.00. They send me a menu of the truck so I could get my financing in place and they add $2,500.00 worth of accessories. I kindly tell them that I do not want the accessories and they basically tell me it is what it is and they won't take them off. This now brought the total to about $92,000.00 which is not the advertised price and is something they add regardless. So not only are they trying to sell me things I don't want, (because they're already on the truck) but the price they advertise does not include their accessories. This is very poor business practice and I will not be buying a truck from them because of it. More

Greed Overload. Rockwall dodge offered a 2021 Grand Cherokee L overland model with a 5k discount, which I was told by I assume a sales manager was just to get excitement growing for this vehicle. There Cherokee L overland model with a 5k discount, which I was told by I assume a sales manager was just to get excitement growing for this vehicle. There was an another 2500.00 dealer add on charge not included in the advertised price. All was good until we got to the numbers part, where I found out about the add ons and the amount they offered me for my trade in. I was trying to trade a 2021 Hyundai Palisade Calligraphy FWD and all they offered was 41k. They would not even discuss adjusting the amount. I was even more shocked when Waxahachie CJDR offered me 40k for the trade. I was in total shock. I know what they are selling for used. I then went to Richardson CJDR where they offered me 46k which was below the estimator tool on the web site(and I have to say, that ALL dealerships these tools that inflate the trade estimate and should be banned) but I went a head and took the deal and purchased my Grand Cherokee L Overland for just under MSRP with the help of a discount from trucar. I even tried again with a different grand cherokee and told them about the original low trade appraisal. Now this new car was not discounted in anyway and the sales person told me let me see what I can do. We agreed that if they weren't willing to work with me on it, he would not call back. Well he never called back. I can understand a 500 or 700 difference between dealerships, but a 5k drop is beyond believable. If you have a trade don't go anywhere near this dealership and find you another reputable one. I was really hoping to get a deal done with this dealership, greed once again out trumps customer relations and satisfaction. More