Rockwall Chrysler Jeep Dodge RAM

This dealership is a complete joke when it comes to actually getting a good deal especially if you're disabled combat veteran. I wasted a complete hour just to be insulted by the new car staff trying t actually getting a good deal especially if you're disabled combat veteran. I wasted a complete hour just to be insulted by the new car staff trying to take advantage of me. They were trying to double their profits on my trade-in and the new vehicle I was looking at. It was so bad that not even a manager would take the time to try and help me out. The ownership and management team, I can personally say are the worst I've ever seen. I thought they would go the extra mile to help out I disabled combat veteran but that was the complete opposite. what really irritates me and is completely disrespectful is when a business establishment falsely claims they go the extra mile for combat veterans. this dealership did what they can to see how much money they can take away from a disabled combat veteran. I wasn't even welcomed when I arrived at their dealership I had to go and look for a staff member. When I told them I was going to write bad reviews they gave me a very evil look and that's the type of treatment that a disabled combat veteran receives in today's world. More

Scheduled oil change and tire rotation Rockwall Dodge has always provided me with very good to excellent service with any of my vehicles. From the purchase process to the regularly schedul Rockwall Dodge has always provided me with very good to excellent service with any of my vehicles. From the purchase process to the regularly scheduled services. Carey was very helpful this most recent visit. He made sure he understood exactly what I needed done, offered suggested services, but did not press, and ensured the service was done timely. He also made sure I had transportation to and from the dealership if I needed it. Thank you! More

New customer to this location. I came in for a service appt and I was greeted by Erica. From the beginning to the end, Erica was very attentive and displayed great communication to ensure my service needs appt and I was greeted by Erica. From the beginning to the end, Erica was very attentive and displayed great communication to ensure my service needs were met. The wait time was minimum and I was in and out in no time. I will definitely return to the Rockwall CDJR location. More

Experience was good, what had to be fixed not so good! Service was very good, well taken care of by service rep Zane. Not happy about putting an engine thermostat in a car with only 29000 miles on it!. Tha Service was very good, well taken care of by service rep Zane. Not happy about putting an engine thermostat in a car with only 29000 miles on it!. That was $600 I have never paid before! More

Desired & Quick turn around service Set up appointment on-line and arrived a few minutes early for my appointment. Kevin Fail met me and checked me in. He told me that they do a lot of Set up appointment on-line and arrived a few minutes early for my appointment. Kevin Fail met me and checked me in. He told me that they do a lot of oil changes for Saturday service and said he would call when the job had been completed. I left the jeep and did other errands that I needed to do. Kevin contacted me within a few hours that the service was completed. My wife dropped me off to pick up the jeep. It took a while for the jeep to be brought around, but I was happy with the service. Very nice experience. More

I was pleasantly surprised with the amazing service I received from this dealership! Mostly, I was quite impressed with Ms. Erica Nemcek! I was greeted with enthusiasm and a smile. She was very kind and received from this dealership! Mostly, I was quite impressed with Ms. Erica Nemcek! I was greeted with enthusiasm and a smile. She was very kind and helpful and thanks to her willingness to go above and beyond, I will be seeing her again soon! Thank you Erica! This company is lucky to have you Representing their brand! More

We had a very good experience Purchased a used car for my daughter and a new truck for me. I would recommend them to anyone for their new and used car needs. daughter and a new truck for me. I would recommend them to anyone for their new and used car needs. More

Received great service. Chris got me right in and had the jeep repaired by early afternoon. Diffently will be back to this dealership. Thanks for the great service. the jeep repaired by early afternoon. Diffently will be back to this dealership. Thanks for the great service. More

Rough start with pre owned car but made right in the end. I bought a 2014 Volkswagen Passat TDI and less than 40 hours of having it it blew a turbo hose and broke a turbo hose clamp. Wow this was very irrit I bought a 2014 Volkswagen Passat TDI and less than 40 hours of having it it blew a turbo hose and broke a turbo hose clamp. Wow this was very irritating the car was in limp mode and I got it back to the dealer. They quickly put me in a rental and upon being there I pointed out that all four tires were in my opinion below legal and very dry rotted. They did fix my car as well as replace all four tires in as much of a timely manner as was possible due to the fact they were waiting on parts from Volkswagen. Erica in-service is good at keeping communication overall I’m very happy with the experience this time things have definitely improved since my last purchase of the Chrysler town and country. The only reason I gave four stars instead of five is due to the fact that I feel that both of the issues with the tires and the turbo should have been recognized upon inspection of the vehicle before sale. More

Awesome experience Excellent customer service! Extremely fast! They really work with you as a person and seem to want your business more than your money. Highly recommen Excellent customer service! Extremely fast! They really work with you as a person and seem to want your business more than your money. Highly recommended!!! More