Rockwall Chrysler Jeep Dodge RAM

They take great care of my Jeep! Thank you Lance Gandy! I will always take it to Rockwall Dodge! Thank you Lance Gandy! I will always take it to Rockwall Dodge! More

Dusty provided an excellent customer service and notified me the second my truck was finished. me the second my truck was finished. More

I got to drive my jeep for 9 months and they have had it in their shop for 10!!! I still haven’t got it back and I never receive any updates. I wasted time driving up there twice to pick up my vehicle becau in their shop for 10!!! I still haven’t got it back and I never receive any updates. I wasted time driving up there twice to pick up my vehicle because they said it was ready when it was obvious that oil was still dripping heavily. I also had to take the tech for a test drive because he didn’t notice transmission issues after I complained about it. The trans started pulling as soon as we pulled out from the lot! I regret buying a vehicle from here. More

The service department reps were fast at getting out to the my vehicle and getting the vehicle checked in for maintenance. The service rep also listened to what I had to say about issues I was having with the my vehicle and getting the vehicle checked in for maintenance. The service rep also listened to what I had to say about issues I was having with the vehicle. Great fast service. Keep it up. More

Randy in maintenance dept. was very friendly and professional I was out in allotted time. was very friendly and professional I was out in allotted time. More

The staff is very friendly and highly knowledgeable about the products they sell. A winning combination! the products they sell. A winning combination! More

The dealer is excellent and care your every details of your car. Kevin is a man I like because he only talks about the thing you need. your car. Kevin is a man I like because he only talks about the thing you need. More

Everyone one was very nice and courteous. Could ask for a better place to buy a car Could ask for a better place to buy a car More

Deceptive advertising, they list a "price" online then do their "Add ON" xx once you arrive. Do not believe any price you see online as it is fake. Once you start asking questions about pricing, they suddenl their "Add ON" xx once you arrive. Do not believe any price you see online as it is fake. Once you start asking questions about pricing, they suddenly lose the ability to respond to a simple question. Have a great trade in, preapproved Chrysler loan, but still cannot find a dealer that I can trust. More

This Service Department is the Absolute Worst I have Ever Encountered in My Life. Very Inexperienced Mechanics and Technicians. I brought My 2016 Lifted by 2 inches Jeep Patriot Latitude 4x4 to get a 4 whee Encountered in My Life. Very Inexperienced Mechanics and Technicians. I brought My 2016 Lifted by 2 inches Jeep Patriot Latitude 4x4 to get a 4 wheel alignment after I had replaced every single piece of suspension parts to include new axle shafts for driver and passenger side. The Front and Rear Struts and Shocks are only a year old. They tell me that nothing about My Lift would affect their ability to do the 4 Wheel Alignment. So they take it in and after several hours of waiting they come and tell me they are having a problem with getting it aligned and that it would require a new part on the right rear. They also show me the adjustments on their machine and actually asked if I wanted it aligned more and I told them I wanted it all in the center like I have had it done numerous times before at NTB TIRES in Rockwall. They said no problem and I tell them to go ahead to replace the rear link. I wait several more hours before they come to tell me that they don't have the replacement part. I said OK just get it aligned and get it back to me. Well another couple of hours before they come to tell me that there is a problem and it has a lot of noise. I said I wanted to see it and drive it. Well after I go for a drive it is definitely worse than when I brought it to them. It drove terrible, it had no suspension provided by the front Struts and had severe noise coming from right rear passenger side. I told them this was worst than now than when I brought it to them. The shop foreman tried to tell me it was caused by My lift and that they would have to replace all of my newly installed parts and replace them with factory parts to fix the problem. I told them they were crazy because I have had My Jeep aligned many other times and had the documents to prove it. They then said well we should have never accepted your vehicle to begin with after you modified it. I refused to pay them anything and left and took it to My Friend in Rockwall to be evaluated. He found that Rockwall Dodge had hyper extended My Struts causing them to actually lock up causing no suspension to be provided. He also found My right rear brake caliper bolts completely gone and my caliper barely hanging on by the brake pad. So I will never ever go to Rockwall Dodge for Anything Ever, Ever Again!! It will cost me almost $800.00 for their Screw Up!! More