Rockwall Chrysler Jeep Dodge RAM

Justin did an awesome job helping me get my jeep serviced and the warranty work completed. and the warranty work completed. More

In late September 2024, I noticed a vibration sound coming from my right front on my 2017 Ram 1500. I called dealers all throughout DFW and almost all dealers were unwilling to help me out. It was goin coming from my right front on my 2017 Ram 1500. I called dealers all throughout DFW and almost all dealers were unwilling to help me out. It was going to take over a week to diagnose the problem. This wouldn’t work as we had a road trip coming up that I needed my truck for. Fortunately for me, I got a hold of Justin Kirby at Rockwall Dodge. Justin is the consummate professional and epitomizes the words “customer service”. Justin worked with me to get my vehicle in for diagnosis, got his team to turn it around in a couple of days, and stayed in constant communication with me the entire time. I’m glad I was able to work with Justin and would recommend others request him when they have a need for service as well. Additionally, the service manager whose name escapes me was equally great to work with. He was having trouble diagnosing my truck so he joined me on a ride along to replicate the problem. As soon as he heard what I was hearing he was all over getting my repair addressed. As for the repair, I’ve waited until now to write this review to ensure all of the repairs were solid. The solution to my vibration was to replace the wheel bearings. I believe this work eliminated the vibration I was hearing and feeling, but unfortunately I have a new, low speed vibration that wasn’t there before! I’m not sure what’s causing this, but knowing that this dealer does not have loaner vehicles available, I haven’t been able to get my truck in to be looked at. I need my vehicle to get to and from work, take kids around, etc. so being without for a few days is not an option. I wish Rockwall Dodge had loaners so I could feel more comfortable taking my vehicle to them for service. In summary, Justin is awesome. He’s the best service advisor I’ve worked with at any dealer. I’d strongly recommend requesting him specifically. The work on my truck seems solid but a new problem has come from it that I’m trying to find time to get looked at and worked on. If Rockwall Dodge reads these, I really hope they consider a loaner program to help their loyal customers out! More

Since I’ve been back from serving in the military overseas, I have had to take my car to multiple Chrysler Dealerships where I have received less than average service and I can honestly say that Rock overseas, I have had to take my car to multiple Chrysler Dealerships where I have received less than average service and I can honestly say that Rockwall Chrysler has taken care of me and my family service issues beyond measures! Extremely Professional and Superior Team!!! If you’re looking for a team that will ensure honesty and integrity, that truly values and treats every customer as a priority. If you want your vehicle repaired right!!! This location has my Highest Recommendation to anyone needing reliable and Outstanding Service!!! More

I had Chris and Harrison that helped me through this process of buying a brand new vehicle for the first time. I spoke with Harrison and went through the available vehicles I built and he was extremely process of buying a brand new vehicle for the first time. I spoke with Harrison and went through the available vehicles I built and he was extremely patient and answered every question I had and then scheduled time for me to come in the next day to view vehicles. I arrived and although Harrison was busy Christopher was more than willing to help me and made the process extremely easy and even helped through the process of setting everything up on the new vehicle I was getting to drive off the lot. All in all the experience was a 10 out of 10 and will definitely be back for my next vehicle. Great job!! More

Jake was very professional and knowledgeable regarding my needs and concerns about my Ram 3500. needs and concerns about my Ram 3500. More

Erica does a great job, always is friendly and very helpful for me and very consistent and thoughtful . helpful for me and very consistent and thoughtful . More

Dealership was efficient, Bobby was in constant communication with me. One of the best service experiences. communication with me. One of the best service experiences. More

Good experience. Read bad past reviews. Christina in the service department was very professional and respectful. Thank you. Read bad past reviews. Christina in the service department was very professional and respectful. Thank you. More

Functional service department. Don’t expect anything beyond the minimum. They just tolerated my presence. Don’t expect anything beyond the minimum. They just tolerated my presence. More

I was meet as soon as I enter the driving bay by Bobby He asked what I required and directed me to the waiting lounge He reported back to me on progress of work. He had all paperwork ready and complet He asked what I required and directed me to the waiting lounge He reported back to me on progress of work. He had all paperwork ready and completed payment He escorted me to my vehicle very professional and very gracious thanks Bobby More