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Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

Overview
Reviews
Vehicles
4.5
866 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 866 reviews

October 08, 2023

I drove 4 hours to buy a truck from this dealership. I tried to do all my paperwork online so when we got there it would be smooth. The salesman sent me a screenshot of my payment information. Well what More

by TPatnoe
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin
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Oct 17, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for your feedback about this misunderstanding during your sales visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kelly NcMullen, General Manager kmcmullen@rockwalldodge.com

October 07, 2023

Good folks! Dusty Darrow, service advisor, is excellent and always takes care of our needs. More

by ksclowe
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
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Oct 10, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We are thrilled that Dusty provided you with an excellent service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 06, 2023

Extremely professional and efficient. I wouldn’t trust my Ram 1500 with anyone else in Rockwall! More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
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Oct 10, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's wonderful to hear that you've had such a positive experience with Rockwall Chrysler Dodge Jeep Ram. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Smooth deal, good price BUT CAR WAS DELIVERED BY A PORTER AND ARRIVED TO ME WITH A DENT IN THE FRONT FENDER. DEALER CURRENTLY SHIRKING RESPONSIBILITY. GM Kelly and Mgr Blake Fanning had dent removal repa More

by ronald.j.cormier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Brown
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Oct 16, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

ronald.j.cormier responded

All concerns have now been addressed satisfactorily. I appreciate the attention to sales AND service from RDJC!!

Oct 18, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for bringing this to my attention. I apologize for the issue with the delivery of your car and the dent in the front fender. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@rockwalldodge.com

October 05, 2023

Ron did a great job. Friendly, knowledgeable job complete on time. Work was reasonably priced. More

by Dpdg96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Virgil?
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Oct 06, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's fantastic to hear that you had a great experience and that Ron provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Erica was great! I recommend her as your service advisor she goes far and beyond treating your vehicle as her own. More

by Will B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Oct 05, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We are thrilled that Erica provided you with a personal service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 04, 2023

The service advisor was professional and courteous and realistic with how long the service will take. More

by Bridgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Vigil
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Oct 04, 2023 -

Bridgett responded

The service advisor was professional and courteous and realistic with how long the service would take.

October 03, 2023

Oil change was done right on time as the agent told me it would be More

by Cthomp19491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Oct 04, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We are glad to hear that your oil change was completed right on time as promised by the agent. Thank you for your business, and we look forward to serving you again in the future.

October 02, 2023

We had our truck fixed and everything went well, our service advisor Justin Kirby is awesome and always updates us and our truck was fixed in a timely manner. More

by cram_010704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
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Oct 03, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Justin went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

October 02, 2023

They courteous and responsive to my needs and quickly resolved my problem in a timely fashion. More

by mreed44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
Report | Print
Oct 03, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

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