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Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

4.6
893 Reviews

970 East I-30

Rockwall, TX

75087

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Showing 893 reviews

December 11, 2023

I had an appointment with a service tech who was MIA not only when I arrived but throughout the whole process. When I got my car back I was missing one lug nut and have another lug nut with a hole in it. I More

by Angelia Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Supposed to be Randy Searcy
Dec 12, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for bringing this to my attention. I apologize for this interaction and the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@rockwalldodge.com. I look forward to speaking with you. Kelly McMullen, General Manager

December 09, 2023

After years of not using this location due to bad reputation and dishonest practices, I have revisited and have received excellent service. So happy I can use this location once again. More

by Monakathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Swift
Dec 13, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's fantastic to hear that your recent experience at Rockwall Chrysler Dodge Jeep Ram has been positive and that you've received excellent service! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Wonderful experience with servicing my car. Courtney was prompt to assist when I pulled up. He asked questions and made sure it fit in with why I was there. More

by taranowland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Swift
Dec 12, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's great to hear about your wonderful experience with Courtney's assistance when servicing your car! Prompt and attentive service, along with ensuring that your needs aligned with the service provided, makes for a great customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Dusty was great, she kept me up to date with how my truck was progressing. More

by twebster2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty
Dec 12, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's fantastic to hear that you had a great experience and that Dusty provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Pleasant and accommodating. The Service Advisor, Dusty, was professional and informative regarding the status of our vehicle. She gave me a heads up on the tire wear for plann More

by rees.kristy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
Dec 14, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's fantastic to hear about your positive experience with Dusty and the service provided! Professionalism, informative updates, and timely completion can make a service visit stand out. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Always easy to get in and out. Great service and Christina is a pleasure to work with. More

by 1970stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Dec 07, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's fantastic to hear that you had a great experience and that Christina provided pleasurable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 03, 2023

Fast and efficient services, staff are very friendly and explained everything they've done. They took good care of everything as soon as we arrived. Surely my go to place from now on. More

by Mhonski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
Dec 06, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's wonderful to find a service center that ticks all the boxes! Fast, efficient, friendly staff and thorough explanations make a huge difference when it comes to feeling confident about the care your car receives. Having a reliable go-to place for your car needs can bring peace of mind. Thank you for your business!

December 03, 2023

Great dealership! James Brown and Blake Fanning make a superb pair to deal with. I’d buy another vehicle at Rockwall anytime. More

by ronald.j.cormier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Brown
Dec 05, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for the kind words! Rockwall Chrysler Dodge Jeep Ram appreciates your business and looks forward to your next visit.

December 02, 2023

Would recommend Randy every time to get any service done. Everything went smoothly and had great service! More

by Nicolereyes94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 06, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

It's fantastic to hear that you had a great experience and that Randy provided smooth assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

I was in out and on with my day at a good price. No oil residue either More

by angled1985
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Can't remember
Dec 06, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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