Rockwall Chrysler Jeep Dodge RAM
Rockwall, TX
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Have gone to them for years because there are no issues with the prompt, courteous service. The quality of service is extremely good, and I have never had any issues with the service. with the prompt, courteous service. The quality of service is extremely good, and I have never had any issues with the service. More
Jessica was extremely efficient, very knowledgeable and respectful of my time. Will make the drive for this top shelf service department. Ed Fletcher respectful of my time. Will make the drive for this top shelf service department. Ed Fletcher More
My salesman was great to work with! The lady in financing was very pushy! She kept changing the monthly payments and pushing the warranties, I almost walked out because of her! 😡 The lady in financing was very pushy! She kept changing the monthly payments and pushing the warranties, I almost walked out because of her! 😡 More
Customer service was exceptional. Representative acknowledged my presence in less than a minute and advised that someone would be helping me shortly. Representative acknowledged my presence in less than a minute and advised that someone would be helping me shortly. More
I scheduled an appt on Nov 7 at 1:02 pm to have a safety recall repair done on Nov 14. The service advisor confirmed the recall status and scheduled it along with an oil and filter change. I received the co recall repair done on Nov 14. The service advisor confirmed the recall status and scheduled it along with an oil and filter change. I received the confirmation email with both services listed as work to be performed. I dropped my Jeep off, then about 20 mins later the advisor, Ron called me and told me that the recall parts were on backorder nationwide with no idea as to when they would be available due to workers coming off of a strike. I left my Jeep there for the oil and filter change, ONLY because it was overdue and no one else could get to it in short notice and I'm going out of town tomorrow. FYI, $325.82 for that service! Not completely trusting the advisor, I called a dealership in Prosper and they have the parts, there isn't a backorder and the estimate for an oil and filter change is $237.00. I have left a message for the Service Manager to return my call, so this review may or may not be edited after that call More