Rockwall Chrysler Jeep Dodge RAM

Service was very good. Christina Rico was our service person. She was able to help us with our warranty. Our car was fixed in the time she told us. A day earlier. She was v Christina Rico was our service person. She was able to help us with our warranty. Our car was fixed in the time she told us. A day earlier. She was very helpful and polite. Made our ordeal easy going. Everyone was kind and asked if we been helped. Great service! More

I recently purchased a 2023 Jeep Grand Cherokee Overland 4xe from this dealership. Deposit was initially made Mon Jan 8 2024 and the purchase was finalized on Tues Jan 16 2024. I have had numerous issues du 4xe from this dealership. Deposit was initially made Mon Jan 8 2024 and the purchase was finalized on Tues Jan 16 2024. I have had numerous issues during this time that are still ongoing. Long story short I was sold a brand new car that I paid cash for that had a defective window when I took it off the lot and now has 26 miles on it and now the car won't start. It's not a battery issue. It is currently being worked on. Justin the sales advisor needs a course in customer service. Don't trust him. Lance the service advisor has been the only helpful person thus far for me. I emailed the GM Kelly McMullen on Sat Jan 20 about the litany of issues I have had and it's now Jan 24 and no response or phone call has been made. I'm appalled at this lack of accountability by them. I work in the customer service business and don't expect perfection. I don't expect perfection but at least be accountable for errors and mistakes and communicate appropriately with your customer. Go somewhere else, anywhere else for a car. I will forever regret going there and won't repeat this mistake again. I strongly encourage you to avoid them too. More

Great customer service. I would let them handle any service needed for my vehicle always. I would let them handle any service needed for my vehicle always. More

Great service was very quick and easy to make appointment. Staff very friendly and waiting room was great appointment. Staff very friendly and waiting room was great More

Everyone at the dealership has been fair and good to me. Merri Jordan deserves a special thank you for her excellent performance and stellar customer service Merri Jordan deserves a special thank you for her excellent performance and stellar customer service More

Dusty is the best service manager. Any issue that you have, she will get it handled correctly Any issue that you have, she will get it handled correctly More

Courtney always takes great care of us and provides great customer service every single time we need service. customer service every single time we need service. More

Service went well and I was treated with respect. I will be back for my next service interval. I will be back for my next service interval. More

Great customer service. I would recommend to my friends. Reliable dealer to service your car or truck I would recommend to my friends. Reliable dealer to service your car or truck More

Poor communication with Poor customer service. Sent a supposedly completed car out that was in for recalls and warranty repair. Never loaner car available. Sent a supposedly completed car out that was in for recalls and warranty repair. Never loaner car available. More