Rockwall Chrysler Jeep Dodge RAM

Even though it took several attempts to correct the issue Christina was very helpful throughout the process. Christina was very helpful throughout the process. More

Christina is excellent to work with. She went out of her way several times for me. Repairs were done quickly and thoroughly. It was GREAT to work with someone so professional and articul She went out of her way several times for me. Repairs were done quickly and thoroughly. It was GREAT to work with someone so professional and articulate. Also I really appreciated Christina's genuine kindness. I found this dealership to be trustworthy and fair thanks to her. I highly recommend! More

I was pleased with the way the dealership helped me with my trade in and the purchase of my new truck my trade in and the purchase of my new truck More

Christina is awesome. Her customer service is the best. Always good service at Rockwall Jeep Dodge Her customer service is the best. Always good service at Rockwall Jeep Dodge More

Had and issue with warranty part on my truck another dealership would not honor. I live an 90 min away from this dealership and they said bring it in. Erika, service advisor, spoke with her manager abou dealership would not honor. I live an 90 min away from this dealership and they said bring it in. Erika, service advisor, spoke with her manager about the situation. They had no issues with the warranty. I will now bring all my maintenance to Rockwall from Tyler. Thank you for treating your customers with care! Ericka displayed true value in customer care! Thank you Rockwall Dodge! More

Excellent service and always friendly. Promised time frame and it was even better. Thank you Promised time frame and it was even better. Thank you More

Went to this dealership for a recall. Service attendant was knowledgeable. The wait time was not long. Service attendant was knowledgeable. The wait time was not long. More

Great service and a friendly atmosphere. ..sales staff was wonderful...we drove 140 miles to deal here...would drive 500...they definitely appreciate the customer ..sales staff was wonderful...we drove 140 miles to deal here...would drive 500...they definitely appreciate the customer More

Service was very good. Christina Rico was our service person. She was able to help us with our warranty. Our car was fixed in the time she told us. A day earlier. She was v Christina Rico was our service person. She was able to help us with our warranty. Our car was fixed in the time she told us. A day earlier. She was very helpful and polite. Made our ordeal easy going. Everyone was kind and asked if we been helped. Great service! More

I recently purchased a 2023 Jeep Grand Cherokee Overland 4xe from this dealership. Deposit was initially made Mon Jan 8 2024 and the purchase was finalized on Tues Jan 16 2024. I have had numerous issues du 4xe from this dealership. Deposit was initially made Mon Jan 8 2024 and the purchase was finalized on Tues Jan 16 2024. I have had numerous issues during this time that are still ongoing. Long story short I was sold a brand new car that I paid cash for that had a defective window when I took it off the lot and now has 26 miles on it and now the car won't start. It's not a battery issue. It is currently being worked on. Justin the sales advisor needs a course in customer service. Don't trust him. Lance the service advisor has been the only helpful person thus far for me. I emailed the GM Kelly McMullen on Sat Jan 20 about the litany of issues I have had and it's now Jan 24 and no response or phone call has been made. I'm appalled at this lack of accountability by them. I work in the customer service business and don't expect perfection. I don't expect perfection but at least be accountable for errors and mistakes and communicate appropriately with your customer. Go somewhere else, anywhere else for a car. I will forever regret going there and won't repeat this mistake again. I strongly encourage you to avoid them too. More