Group 1 Chrysler Dodge Jeep Ram Rockwall

Ron at the service desk was great. His service was the best I’ve seen at a dealership service. Will definitely be back to see him. His service was the best I’ve seen at a dealership service. Will definitely be back to see him. More

Erica Nemeck is the best. From this point on if she isn't there I'll come back when she is. From this point on if she isn't there I'll come back when she is. More

After reading through all negative reviews for this dealer and apologies after apologies from the Service Director and General Manager, customer service has not changed and I highly discourage anyone d dealer and apologies after apologies from the Service Director and General Manager, customer service has not changed and I highly discourage anyone doing business with them. I typically don’t do reviews but after my experience, it’s a must. I went to the service center to get my new tires mounted, balanced, and an alignment done on my Jeep. After a 9-hour wait time (technicians had all sorts of problems mounting my tires), I left exhausted from the dealer. The next day I noticed my wheels where damaged / scratched and reported it to the service technician. Apologies came from various people, I took the car in for inspection, and was told it was going to be repaired by their in-house wheel tech. This was welcome news, but their in-house tech couldn’t fix it because of the custom mill work on the wheels. The Service Director offered to reimburse me if I can find someone to fix, but told him I didn’t know anyone. A month or so passed, with options to replace the wheels came from the Service Director and Service Technician. I provided all the necessary information sizing etc, but it turned out the wheels on my Jeep were no longer available. The next option was to buy different wheels but now instead of four wheel all five wheels would need be replaced (spare tire on rear door of Jeep) for a matching set. I sent both the Service Director and Service Technician preferences, sizing, etc and I was just waiting for order confirmation. A few days passed and the Service Director emails me that they are not fixing and not their fault. Completely unacceptable. Again, nothing has changed with this dealership -- apologies, promises, and leaving the customer hanging is their way. More

I came to get an inspection on a vehicle I purchased elsewhere and was nervous that they would find something wrong or worse, tell me they found something that wasn't really there. They were honest and elsewhere and was nervous that they would find something wrong or worse, tell me they found something that wasn't really there. They were honest and thorough. Although I didn't purchase the car here I will continue to go to them for service and repairs. More

I feel cheated. I chose the most expensive package for a 90k routine service and also noted the check engine light was on. Got car back after 4 hours no mention of c I chose the most expensive package for a 90k routine service and also noted the check engine light was on. Got car back after 4 hours no mention of check engine light which is still on and brakes wobble when braking as high speed. Truly awful service. More

They thought they fixed my car but it was the wrong part they replaced and they found what it was and replaced it no charge they replaced and they found what it was and replaced it no charge More

They were so awesome! My Jeep overheated and I had to be towed to the dealership. I was quit the damsel in distress and Erica & Jake jumped right in and helped make my day My Jeep overheated and I had to be towed to the dealership. I was quit the damsel in distress and Erica & Jake jumped right in and helped make my day less stressful. They got my part ordered and was only without my Jeep for a day. They communicated each step of the way and stuck to the estimate. They went above and beyond! More

Customer services always the best. They know what I'm looking for in a service provider. They know what I'm looking for in a service provider. More

We had our eye on a couple of trucks at dealerships farther away and initially planned to stop by Group 1 Dodge Rockwall just to test-drive the Ram model we were considering before heading elsewhere. T farther away and initially planned to stop by Group 1 Dodge Rockwall just to test-drive the Ram model we were considering before heading elsewhere. That plan quickly changed. The sales rep who assisted us, Justin, made this a genuinely pleasant experience. We were upfront about our intentions from the start, and instead of pressuring us, he respected them. At no point did he come across as the aggressive, pushy car salesman many of us expect when walking into a dealership. Justin could have easily tried to steer us outside our comfort zone in terms of price or vehicle options, especially given Group 1’s large inventory, but he didn’t. He was knowledgeable about the Ram lineup, clearly a personal long-time fan of the brand himself, and was able to thoughtfully address concerns we had based on prior Dodge models that the public is aware of. We test-drove a similar Ram and loved it. During that process, we learned the exact truck we wanted was located at another Group 1 dealership in Denton - which we had actually planned to visit later. We hadn’t initially realized Rockwall Dodge was part of the Group 1 network, as the Denton dealership is more clearly branded. The only reason this is a 4-star instead of a 5-star review is timing. Even though we began the purchase around 3 PM on a Saturday, the truck couldn’t be transported to Rockwall until Monday. That said, Group 1 Dodge Rockwall loaned us the truck we test-drove, so we still drove off the lot feeling like we had a new truck in the family. Overall, a great experience and a salesperson who genuinely earned our trust. More

Ryan in service took very good care of me and my vehicle and was very upfront with repair information and pricing. and was very upfront with repair information and pricing. More