Group 1 Chrysler Dodge Jeep Ram Rockwall

They thought they fixed my car but it was the wrong part they replaced and they found what it was and replaced it no charge they replaced and they found what it was and replaced it no charge More

They were so awesome! My Jeep overheated and I had to be towed to the dealership. I was quit the damsel in distress and Erica & Jake jumped right in and helped make my day My Jeep overheated and I had to be towed to the dealership. I was quit the damsel in distress and Erica & Jake jumped right in and helped make my day less stressful. They got my part ordered and was only without my Jeep for a day. They communicated each step of the way and stuck to the estimate. They went above and beyond! More

Customer services always the best. They know what I'm looking for in a service provider. They know what I'm looking for in a service provider. More

We had our eye on a couple of trucks at dealerships farther away and initially planned to stop by Group 1 Dodge Rockwall just to test-drive the Ram model we were considering before heading elsewhere. T farther away and initially planned to stop by Group 1 Dodge Rockwall just to test-drive the Ram model we were considering before heading elsewhere. That plan quickly changed. The sales rep who assisted us, Justin, made this a genuinely pleasant experience. We were upfront about our intentions from the start, and instead of pressuring us, he respected them. At no point did he come across as the aggressive, pushy car salesman many of us expect when walking into a dealership. Justin could have easily tried to steer us outside our comfort zone in terms of price or vehicle options, especially given Group 1’s large inventory, but he didn’t. He was knowledgeable about the Ram lineup, clearly a personal long-time fan of the brand himself, and was able to thoughtfully address concerns we had based on prior Dodge models that the public is aware of. We test-drove a similar Ram and loved it. During that process, we learned the exact truck we wanted was located at another Group 1 dealership in Denton - which we had actually planned to visit later. We hadn’t initially realized Rockwall Dodge was part of the Group 1 network, as the Denton dealership is more clearly branded. The only reason this is a 4-star instead of a 5-star review is timing. Even though we began the purchase around 3 PM on a Saturday, the truck couldn’t be transported to Rockwall until Monday. That said, Group 1 Dodge Rockwall loaned us the truck we test-drove, so we still drove off the lot feeling like we had a new truck in the family. Overall, a great experience and a salesperson who genuinely earned our trust. More

Ryan in service took very good care of me and my vehicle and was very upfront with repair information and pricing. and was very upfront with repair information and pricing. More

This is the 6th time my car has been in for the same problem. They are unable to fix it, keeping it for a month each visit l, returning it promising the issue is fixed each time only to find out three w problem. They are unable to fix it, keeping it for a month each visit l, returning it promising the issue is fixed each time only to find out three weeks later the issue is never resolved and each time it breaks again it gets worse. This time when I brought in, I asked for the same problem to be addressed along with a simple tube in my window fluid line to be replaced because it had a hole in it. I called one week later, to check on it, and was told they had replaced my windshield wipers and my car was ready. I did not need or ask for wipers. I asked again if they had fixed the tube, they had not. So he assured me they would go in at this time and fix it and wouldn’t charge me for the new blades they had installed without my ok. I picked up my car, when I was told it was ready. Three weeks later, got in and tried to use the windshield wipers because my car was dusty. No fluid came out I walked in and asked about it the rep came out lifted the hood and said, oh no they sure didn’t. Got in my car, said I’ll be right back and drove off. That’s all he said. I was left outside for 20 minutes. Mind you; I’m now going to be late for a work meeting because I didn’t have time to wait for him to look at my car; I was just supposed to be picking it up. He came back to tell me; they had patched the hole, but the patch didn’t even last long while not being used in a the parking lot and that they repatched it. I said I asked 3 weeks ago for the tubing to be replaced not patched. You said it would be after you installed wipers you were not supposed to. He said if you would like to schedule and appointment to drop it off to have the tubing replaced I could do so. ARE YOU FREAKING KIDDING ME? What have they been doing with my car for the past three weeks? They never found the reason both batteries continue to drain, or the reason this is causing my ac and heater to now go out, or even replace the simple tubing I asked you twice to replace since I’ve dropped it off. I will never ever buy or drive another product from this company ever again. If I could give negative stars I would. More

Very friendly and will go out of the way to help as much as possible. Great staff as possible. Great staff More

Ron was a pleasure to work with, I would recommend friends to buy and have service done at this location friends to buy and have service done at this location More

Quick service, reliable, and solid pricing. This is a great dealership - easy to book an appointment online. This is a great dealership - easy to book an appointment online. More