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Rockwall Chrysler Jeep Dodge RAM
Rockwall, TX
1,015 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 22, 2025
Worst customer service ever, had my truck for three weeks. They never kept me updated on the status, I had to call and check. Eventually my truck was done last Friday, no call I had to call the follow weeks. They never kept me updated on the status, I had to call and check. Eventually my truck was done last Friday, no call I had to call the following Monday to check the status. When I went to pick up my truck it was dead. They had completely drained the battery which they had done before. They said the battery was bad, needed to be replaced and wanted to charge me $350.00 for a new battery even though they had my truck for three weeks and were the ones responsible for draining the battery. They didn't even offer to cover half the cost for their mess. I will never go back to this dealership for any warranty work EVER! If I could give them a zero star rating I absolutely would. More
by Jerry
Employees Worked With
Jessica
July 20, 2025
Went to check out the tire pressure sensors and found three of them 😕 not working. Got a quote for repair and the test was complimentary. Service person was very nice and helpful and explained everythin three of them 😕 not working. Got a quote for repair and the test was complimentary. Service person was very nice and helpful and explained everything. Also asked if all four should be changed and was informed that the other one was giving a good signal to the computer. More
by Trainman
Employees Worked With
Short Lady!
July 15, 2025
Easy buying process! ! Went to simply see inventory and test drive but the way we were provided with service was a motivating factor for us to purchase our brand new Jeep ! Went to simply see inventory and test drive but the way we were provided with service was a motivating factor for us to purchase our brand new Jeep Gladiatior with Kevin! More
by Jessica Miller
Employees Worked With
Kevin
July 13, 2025
They provided excellent service for my six-year-old truck, which needed an oil change, new tires, brake pads, and rotors. Although I dropped it off in advance, the service took two full days, something truck, which needed an oil change, new tires, brake pads, and rotors. Although I dropped it off in advance, the service took two full days, something that wasn’t clearly communicated. The final price was higher than I expected, though they did offer a discount on the oil change, which I appreciated. While I’m satisfied with the overall outcome, I wouldn't recommend them for routine maintenance due to their higher baseline costs. Additionally, I wish more attention had been paid to the details, specifically ensuring the tire pressure was set correctly (not 5–10 PSI below the recommended level) and avoiding grease marks left around the rims. More
by No
Employees Worked With
Christina
