
Rockwall Chrysler Jeep Dodge RAM
Rockwall, TX
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Worst customer service ever, had my truck for three weeks. They never kept me updated on the status, I had to call and check. Eventually my truck was done last Friday, no call I had to call the follow weeks. They never kept me updated on the status, I had to call and check. Eventually my truck was done last Friday, no call I had to call the following Monday to check the status. When I went to pick up my truck it was dead. They had completely drained the battery which they had done before. They said the battery was bad, needed to be replaced and wanted to charge me $350.00 for a new battery even though they had my truck for three weeks and were the ones responsible for draining the battery. They didn't even offer to cover half the cost for their mess. I will never go back to this dealership for any warranty work EVER! If I could give them a zero star rating I absolutely would. More
Went to check out the tire pressure sensors and found three of them 😕 not working. Got a quote for repair and the test was complimentary. Service person was very nice and helpful and explained everythin three of them 😕 not working. Got a quote for repair and the test was complimentary. Service person was very nice and helpful and explained everything. Also asked if all four should be changed and was informed that the other one was giving a good signal to the computer. More
Easy buying process! ! Went to simply see inventory and test drive but the way we were provided with service was a motivating factor for us to purchase our brand new Jeep ! Went to simply see inventory and test drive but the way we were provided with service was a motivating factor for us to purchase our brand new Jeep Gladiatior with Kevin! More
They provided excellent service for my six-year-old truck, which needed an oil change, new tires, brake pads, and rotors. Although I dropped it off in advance, the service took two full days, something truck, which needed an oil change, new tires, brake pads, and rotors. Although I dropped it off in advance, the service took two full days, something that wasn’t clearly communicated. The final price was higher than I expected, though they did offer a discount on the oil change, which I appreciated. While I’m satisfied with the overall outcome, I wouldn't recommend them for routine maintenance due to their higher baseline costs. Additionally, I wish more attention had been paid to the details, specifically ensuring the tire pressure was set correctly (not 5–10 PSI below the recommended level) and avoiding grease marks left around the rims. More