Rockland Nissan

I purchased a new nissan sentra 2.0 and when it was time for pick up it was not washed. I requested it would be and was met with frowns. When I went to drive the car home upon inspection found the back seat for pick up it was not washed. I requested it would be and was met with frowns. When I went to drive the car home upon inspection found the back seat was drenced in water! The salesman did not want to help me and I had to wait for the manager for over two hours! His solution was to wipe down the seats with a towel! I told him I wanted a different car and wound up paying $220 more! I was never told that anyone was sorry and when I complained the general manager told me I was a baby! The new vehicle delivery system was not filled out and I was told it was, upon proof it was not the general manager said that it was still not true! I found the people only concerned with sealing the deal and not caring about the quality or details of how its done! More

This is my second lease with Nissan. Worked with Bernie both times. He is excellent and very knowledgeable. He has been working with me and my family on leasing cars for well over 3 years and has been so h both times. He is excellent and very knowledgeable. He has been working with me and my family on leasing cars for well over 3 years and has been so helpful. I know when I go in there it is going to be a quick and easy process. Just leased a new 2013 Rogue Dec 22nd and love it. Since we have been working with Bernie for a while now I trust him and know he is going to take care of me. Not like some of those other salesman out there that just want to make a sale. He really takes the time to go through everything and answer all my questions. Bernie is great and I won't go to anyone but him! More

Very rude, curses all the time. Please no children near him. Absolute A..H.... They will pressure you and make you disoriented to place and time. him. Absolute A..H.... They will pressure you and make you disoriented to place and time. More

Everything was wonderful. They had exactly what I wanted at a great price! My salesman was very friendly, dealership was clean, bright, and inviting. Will recommend. at a great price! My salesman was very friendly, dealership was clean, bright, and inviting. Will recommend. More

my experience was excellent and even after a miss communication on my part i still recoomend this place to family and friends.thank you for all the help.i appreciate it. communication on my part i still recoomend this place to family and friends.thank you for all the help.i appreciate it. More

Frankie and tim were outstanding. They really made me feel like family. Very impressive and the customer service amazing. I couldn't have asked for more. feel like family. Very impressive and the customer service amazing. I couldn't have asked for more. More

Be careful when you are cancelling your extended warranty and do not trust a word coming out of Nicole's mouth....straight white lie. I bought a used 2008 Nissan Versa Hatchback car from Rockland Nissan i and do not trust a word coming out of Nicole's mouth....straight white lie. I bought a used 2008 Nissan Versa Hatchback car from Rockland Nissan in Sep 2011 - salesman was Freddie. In Nov 2011 a new model (2012 Nissan versa hatchback) was introduced by Nissan and since we bought the used car in Sep we decided to trade our old car with this new one. We did that and was financed via NMAC. The extended warranty that I took on this old car (2008 Versa) had to be cancelled. At that time I was dealing with German from finance, he submitted my paperwork Nov end or Dec first week of 2011. I kept following up with German but nothing happened. Then German left and Nicole who is the CSR became my contact somewhere around May. She did not have a clue of my case neither did she bother to get all the paperwork from German or anybody else in finance (they do not know where my paperwork is - was her answer). So I digged out the sales receipts and invoice from the dealer and sent her a scanned copy. On June 19,2012 she filed that with Nissan. I keep following up with her every week without fail and her standard answer - we are at Nissan's mercy. Today (08/15) I called up Nissan and gave them my VIN details and they mentioned that on June 20, 2012 they rejected the paperwork because it was not correctly filed - Nicole has no clue about this and she keeps telling me that Nissan is processing my refund (perhaps living in a different planet I guess). I gave her all the details (the rep I spoke to at Nissan and his direct #). Then she works out her magic again and says the paperwork is filed now and she has everything under control. I am still waiting for the refund of more than 2K for my extended warranty. Its Aug 15, 2012 today and soon I am reaching one year anniversary for my new car (Nov). Please do not fall prey to their tactics. There is zero customer service and the customer has to work to get his money back. More

Frankie and Timmy were phenomenal in helping me lease my new car and I would recommend each them to my family and friends. They made the experience a very comfortable one and it was a stress-free as can be new car and I would recommend each them to my family and friends. They made the experience a very comfortable one and it was a stress-free as can be. THey helped me get the car I want at a price that financially right for me. More

Unfortunately,your dealer was not (even )close to match the price from Bill kolb, few blocks from your dealer.My complaint is with Mr.Freddie Elkholy & his attitude & disrespecfull tone to me and my wife. the price from Bill kolb, few blocks from your dealer.My complaint is with Mr.Freddie Elkholy & his attitude & disrespecfull tone to me and my wife.We are the customers and you don't burn your bridges behind you, because the dial was off. I will not recommend your dealer to anybody in rockland county. This is for Mr. O'keefe (GM). I think you should focus a little more in a customer service training for your staff. One more think for buyers, I learn this hard way. If you are financial your car with the dealer (by the way this was the stipulacion from the financial dpt. to able to get great price ?) be sure to ask to how many financial institutions they are sending your credit.No more of (3) should be enough and no hurt your credit score.Finally, Mr.Freedie; SIR_Yes.we purchase the car from Bill K 1/2 later after we left your dealer. No presure - No wait a minute left me told to my manager?. financial options my credit union (or) any financial institutions,great warranty and Friendly Staff,we were not bluffing. More

Frankie was excellent. He did a wonderful job as did the finance department. My car is excellent and everything is going great so far. Kudos to rockland nissan finance department. My car is excellent and everything is going great so far. Kudos to rockland nissan More