Rockland Hyundai

If I could leave a -5 stars U would This was the worst experience I have ever had at a dealership. I called the dealership on a Wednesday and they sent me paperwork to "pre qualify" for This was the worst experience I have ever had at a dealership. I called the dealership on a Wednesday and they sent me paperwork to "pre qualify" for financing. They were supposed to call me the next day but I ended up calling them instead. This should have been my first red flag. I spoke to Steph (male) in the financing department who told me that I was pre-qualified so I made an appointment for the next day (Friday). On Friday morning I get a call from the person I originally spoke to the one who sent me the loan app. I told her I was coming in that day to hopefully make a purchase. I get to the dealership and the white haired man sitting in the first desk says hello gorgeous (is that supposed to make me want to buy a car?) Then he tries to find a sales person to help me. Mind you not one sales person including him had a customer (whatever) He finally hands me over to this young kid Rich. During the course of our conversation I find out that if he sells me a car it will be his first red flag #2. Lucky me! We take a test drive and I tell him that's the car that I want. He then takes my information and hands it over to his "sales manager" Tristen. Oh let me not forget that I arrived at the dealership at 2:30PM. The "sales manager" runs my info and tells me that they can get me into a car but not for my payments; okay fair enough. I ask what if I have a co-signer? Perfect they say. So, now I have a car picked out that I want and my credit is done all I have to do is come back the next day with my father (co-signer) and we have a deal. Simple, right? Not at this place. I left it was 5:30PM (3 hours of my life I will never get back). I had an appointment for the next day Saturday at 11:00 AM and my father would meet me there. Saturday arrives I get there my dad has already given them the information and guess what... They just sold the car I wanted and not the night before but 5 minutes before I got there; that should have been red flag # 3. So I say ok I had saved 4 cars on the website so I just chose another car. After all it was the same car just a different color. Turns out this one was prettier. Ok; test drive. while we are out on the test drive we thought that the "sales manager" Tristen was running my fathers credit. How silly of us. He didn't start to run the credit until 2:00 PM that's right 3 hours after my appointment was set for and 3 hours after they had taken all my dads info. And, they still didn't have an answer from the bank so we figured we would go to lunch for an hour (next door at the diner mind you) and by the time we got back we should have our answer; again simple, right? Well guess what...not only did they not have an answer but now Tristen was in a 'Managers" meeting. They made my 83 year old father sit in that waiting room for a total of 6 that's right 6 hours only to tell him as we were walking out the door that they still hadn't gotten the approval. Now, I ask you; If its a Saturday and you have the credit information at 11:00 AM why in the world would you wait until 2:00 PM knowing that the banks close early to try and get an approval? Not the end of my story though. We sat and waited for that man to come out and talk to us for 2 hours after we had lunch and he never came out to talk to us. He kept saying he was on his way but he never arrived.(Must have been a really long walk) Now, its 2 days later and my father has called to talk to someone to find out 1. if they ever got an approval and 2. if they didn't why not and its been 6 hours and nobody has called him back yet. I don't know about anyone else but what a disgusting lack of consideration and respect. That bald man on the television owes me 9 hours of life and $500.00 for not getting me a loan. He also owes my 83 year old father (who by the way has a car that he leased from this very dealership) a huge apology. Totally disgusting if it were my dealership I would definitely give my sales force some lessons on how to close a sale and my "managers" would be fired on the spot. More

Excellent experience I don't have an appointment but Roger Garcia made it easy. He is the most respectful Sales Man I've ever worked with. It's very comforting to know If I don't have an appointment but Roger Garcia made it easy. He is the most respectful Sales Man I've ever worked with. It's very comforting to know If I ever need any furthur assistance, He will be there to help. Great Guy. This is my fourth car in this dealership and hope to be back in the future. They respect me, I respect them back. That is one important aspect in sales and they have that in them. More

Best Experience Ever!!! The entire experience from start to finish exceeded my expectations. This was our first time dealing with Rockland Hyundai. Our Salesman Roger and Sa The entire experience from start to finish exceeded my expectations. This was our first time dealing with Rockland Hyundai. Our Salesman Roger and Sales Manager (Fausto) were both complete professionals and made our car buying experience the best one we've had to date. I will recommend this dealership to everyone. Great selection, undivided attention and Roger stayed with with us for the whole process! Everything was exceptional including the price. I will definitely reccomend this place to all of my friends. More

Great service It was awesome working with the employees of this dealership. Everyone was helpful and accommodating. Everyone was quite hospitable comma very nice to It was awesome working with the employees of this dealership. Everyone was helpful and accommodating. Everyone was quite hospitable comma very nice to my wife and child and I loved everything about the product..... the Genesis G80 More

New vehicle Worked with us very well . Went through all the details. Showed us how to use Sirius radio. Set up the blue tooth. Done in a timely manner Worked with us very well . Went through all the details. Showed us how to use Sirius radio. Set up the blue tooth. Done in a timely manner More

Great overall service Very happy with car I purchased and happy to work with Roger Garcia again. I will return in the future and contact him when I'm ready for a new lease. Very happy with car I purchased and happy to work with Roger Garcia again. I will return in the future and contact him when I'm ready for a new lease. Thanks again More

Hyundai review Provided very good customer service to me and was very knowledgeable about the cars and made it easy to work with to get a good price on the car that Provided very good customer service to me and was very knowledgeable about the cars and made it easy to work with to get a good price on the car that I purchased. More

Wonderful I had such a fantastic experience from the time I walked in until I left. I never once felt pressured or undatisfied. Never in my life have I had such I had such a fantastic experience from the time I walked in until I left. I never once felt pressured or undatisfied. Never in my life have I had such an outstanding salesman as Mr. Battle assist me. Thank you so much I can not wait to return in the future More

Cierra's review My experience with financing a new vehicle with Rockland Hyundai was great. The workers that helped me were very nice and made me very comfortable. I My experience with financing a new vehicle with Rockland Hyundai was great. The workers that helped me were very nice and made me very comfortable. I was completely satisfied with everything. More

Super I love the staff members they treated me in a professional matter. Awesome place to visit. I recommend having your vehicle serviced at the Rockland d I love the staff members they treated me in a professional matter. Awesome place to visit. I recommend having your vehicle serviced at the Rockland dealership More