Rockland Chrysler Dodge Jeep RAM - Service Center

DEALERSHIP Would not accept phone call from Chrysler Financial looking to address warranty issue. I brought in Jeep wrangler with 36,195 miles due to death wobble. A known issue and one that first occur Financial looking to address warranty issue. I brought in Jeep wrangler with 36,195 miles due to death wobble. A known issue and one that first occurred two weeks ago. I waited for my service appointment and was told that because I was over 36,000 miles it would not be under warranty (which is comical). Anyway I contacted Chrysler Financial and while on the phone with them - the representative attempted contact Rockland Jeep. The Chrysler representative was told that the service advisor I just spoke with was not in! Unbelievable. So the Chrysler rep then told me not to worry and that all would be made good. So on that I authorized Jeep Rockland to make the death wobble repair. Now I’m working with Chrysler. They are trying to be helpful but this process is a mess. I was also told by Rockland that if I had bought the at there - they would be able to work with me. I originally got the car from Dar Cars in Maryland. I certainly will not get my next JEEP at Rockland. More

Terrible customer service brought my car in for a problem they never found it and told me if it happens again to come back when I had a video of the problem Management did not want to help at all. Guess I ha they never found it and told me if it happens again to come back when I had a video of the problem Management did not want to help at all. Guess I have to work with corporate More

It is my first time using your service department. The check-in communication time spent an outcome was all great. Thank you. The check-in communication time spent an outcome was all great. Thank you. More

Explained the process and all that would be done to the vehicle. Very nice, kind and professional. vehicle. Very nice, kind and professional. More

They were very attentive to my issue I was having with my radio and kept me very informed as to the progress. radio and kept me very informed as to the progress. More

I was in and out very quickly, all of my needs were attending to. I really feel like this service center went above and beyond to make sure I was happy with the service completed. attending to. I really feel like this service center went above and beyond to make sure I was happy with the service completed. More

Great service good experience five stars I really don’t have 15 words sorry words, words, words have 15 words sorry words, words, words More

Recall went great. Service advisor kept me informed and made sure everything was do that was supposed to be Service advisor kept me informed and made sure everything was do that was supposed to be More

Very quick and efficient service. Was in and out didn’t take long. They were very helpful Was in and out didn’t take long. They were very helpful More

Service was excellent and swift. Waiting room was clean and quiet. Service technician kept me upto date on the status of the vehicle. Waiting room was clean and quiet. Service technician kept me upto date on the status of the vehicle. More