Rockland Chrysler Dodge Jeep RAM - Service Center

Kevin was thorough in explaining the different possibilities in which my tire situation would be resolved and how much the fee would be. Left there feeling at ease.. possibilities in which my tire situation would be resolved and how much the fee would be. Left there feeling at ease.. More

Terrible service, 5 weeks to service my vehicle for “alleged contaminated fuel” expensive repair, awful experience definitely will never comeback. This dealership they will never get my money again. Se “alleged contaminated fuel” expensive repair, awful experience definitely will never comeback. This dealership they will never get my money again. Service advisor shows me two qtips that look yellow and says fuel was contaminated, those qtips look like the mechanic cleaned his ears with them and inserted into a small plastic bag. Couldnt get a loaner because the issue was caused due to “bad fuel” (outside source) the dealership could not justify lending me a car until repair work was done. When you call to get an update it is very difficult to get in touch with the advisor, forget about talking to the service manager they don’t answer their phone.Everytime i was updated it was followed by an excuse(car was brought in without an appointment, 25 cars ahead of yours, tech specialist is out, part shipped from mexico to California, then back ordered, followed by in Michigan for 5 days. Received the car smelling like fuel, Service advisor blamed it on bad fuel, i cleaned the car myself and noticed the carpet smelled like fuel, which means the “tech” had stepped on fuel and decided to dry his boots inside of my car. Dealership is a total joke If i could rate 0 stars i would. Only reason i didnt take my car out was because i was always told it should be ready in a few days. Stay away from Rockland Chrysler, they should be investigated for deceiving and stealing from customers!!! More

This is a great place to get my jeep services. I just feel really supported and they are honest. I just feel really supported and they are honest. More

The worst service department I have ever dealt with! Nobody answers phones and took forever to receive a call back after leaving several messages! Scheduled an appointment for a recall and dropped the v Nobody answers phones and took forever to receive a call back after leaving several messages! Scheduled an appointment for a recall and dropped the vehicle off on the scheduled day and time and they forgot to perform the work! Lost use of my vehicle for another day! Totally unprofessional organization and would drive an additional half hour to hour have my vehicle serviced at another dealership! More

Great service and rectified the recall on my jeep no problem. Fast service and great communication from service rep. I just wish you guys did complimentary car washes. problem. Fast service and great communication from service rep. I just wish you guys did complimentary car washes. More

My last two service sessions have been very quick and nice staff! Everything is very well explained! nice staff! Everything is very well explained! More

The attention was excellent, The only thing was the mechanic was slow, we spend 5 hours waiting mechanic was slow, we spend 5 hours waiting More

I have been a customer of this dealership since 1988. I was pleased with my treatment for warranty work I was pleased with my treatment for warranty work More

I came in for a vehicle inspection and was in and out quickly. Staff was friendly and efficient. quickly. Staff was friendly and efficient. More

Great & Quick Service And the staff was really nice I would definitely recommend your services would definitely recommend your services More