Rockland Chrysler Dodge Jeep RAM - Service Center

Friendly & knowledgeable. I am a repeat client so you know I am happy with the staff I am a repeat client so you know I am happy with the staff More

Unbelievably bad communication. They basically kidnapped my car for 4 days. Dropped it off for diagnostics on a Thursday morning, was called that evening to say they hadn't gotten They basically kidnapped my car for 4 days. Dropped it off for diagnostics on a Thursday morning, was called that evening to say they hadn't gotten to it yet. Called on Friday evening and no one returned my call. Called on Saturday morning to say forget the diagnostic test if they hadn't gotten to it because I really needed my car and was told that it was hooked up to the diagnostics machine and they couldn't give it to me and that the diagnostics people wouldn't be back til Monday!! More

Lack of communication. Wasn’t called once in the four days car at dealer to be informed progress of fix or possible fix. Was called on the fourth day 10 minutes before deal Wasn’t called once in the four days car at dealer to be informed progress of fix or possible fix. Was called on the fourth day 10 minutes before dealership closed to be told car was fixed and ready for pickup. This is after I called several times over the four days to get an update, with no reply back. This was poor communication on the dealership’s part. I was not happy this go around. More

As always Kevin was amazing. Kept me posted on my cars status and even though I came in for an emergency I got my car back in decent amount of time: Kept me posted on my cars status and even though I came in for an emergency I got my car back in decent amount of time: More

Arrived early was there for two hours while waiting for my car they had a nice waiting room with hot and cold beverages, my car was handled with care I’m very happy with the outcome my car they had a nice waiting room with hot and cold beverages, my car was handled with care I’m very happy with the outcome More

From walking in the door to service desk,checking in,diagnostics performed,contacted by service manager about what needed to be done,to work performed in a timely manner, to return of my vehicle....1 in,diagnostics performed,contacted by service manager about what needed to be done,to work performed in a timely manner, to return of my vehicle....100% happy with the experience. Thanks to Kevin and service mechanics. More

From walking in the door to the service desk,to diagnostics,communication from service manager,work being done,and picking my vehicle up....100% professional and timely by one and all !! diagnostics,communication from service manager,work being done,and picking my vehicle up....100% professional and timely by one and all !! More

I came in for 4 new tires and an alignment. It took 4 hours and I was one of the first people there on a Saturday at 7:50 AM. I didn’t get out of there until after 12pm. I’ve had new tires put It took 4 hours and I was one of the first people there on a Saturday at 7:50 AM. I didn’t get out of there until after 12pm. I’ve had new tires put on before at a different dealership and it took no more than 2 hours with an alignment and full inspection. I politely asked for one update at 11am, after 3 hours of waiting, and a man who works in the service department told me “I don’t know, I don’t work back there.” I asked him if he could check in with them and he looked as though I asked him to do the absolute most by having to walk 10 steps out of his door into the service garage. The entire time I waited, every person who worked in the service office was talking loud enough for everyone in the waiting room to hear about literally anything other than work. They were screaming the F word and being extremely unprofessional. I don’t think asking him to check on my car was stopping him from his “work” because no one was working. When they finally brought me the paperwork, Kevin - who was very nice - told me that he had to go out and finish the work that the mechanics did not do because “someone came to talk to the mechanics and distracted them.” So my car was sitting there for, who knows how long, and the service guy who does the paperwork had to go finish it. He told me, in front of everyone in the waiting room including the woman who took my payment, “I have no idea what they were doing.” I spent over $1200 and will never be coming back. The worst experience I have ever had at a dealership. More

Easy process, friendly staff although wait too long. 3hrs for oil change and tire rotation is way too long. 3hrs for oil change and tire rotation is way too long. More

Great service. Everything done on time and properly, have to go in second time no complaints here Everything done on time and properly, have to go in second time no complaints here More