Rockland Chrysler Dodge Jeep RAM - Service Center

The service advisor told me he had snow tires in stock. They did not. The simple service I came in to get done took 2 days....service that should have taken no more than 2 hours. Why would anyone bring t They did not. The simple service I came in to get done took 2 days....service that should have taken no more than 2 hours. Why would anyone bring their car here, and I bought this car here, when I can get better service from people who genuinely want my business. Who likes to walk in to a service area and everyone look down at there desks or computers? No one says good morning we will be with you in a few minutes. Terrible service. The only quality guy there was the guy who checked me in to the garage. More

The sale of the Dodge Grand Caravan was good but when it came to he first service the techcnicians forgot to tighten the lug nuts on the front wheel and then did not align the hub caps properly then bendi came to he first service the techcnicians forgot to tighten the lug nuts on the front wheel and then did not align the hub caps properly then bending the valve stems, (my wife and handicapped daughter were riding in the van) Service # 2 months later- the technician again did not align the hub caps, and bent the valve stems on the tires again, and the drivers side door was dented at the dealership. The president livio odoardi claims that it was ok because no one was hurt it was a minor problem, he fired the two technicians involved. More

I am writing in regards to my recent experience with this Jeep Service Department. Marco was the main service advisor that I dealt with after being involved in a motor vehicle accident. Marco dealt with me Jeep Service Department. Marco was the main service advisor that I dealt with after being involved in a motor vehicle accident. Marco dealt with me from the day my brand new Jeep Grand Cherokee was towed into the dealership lot (with a considerable amount of damage). He was courteous, helpful, understanding and patient. Marco had to deal with me, his service department personnell and also BOTH insurance company appraisers !! Marco was the "man in the middle" of all of these confusing aspects, demands and discrepancies. Additionally, I dealt with Andres who fielded my calls & questions when Marco was unavailable; & who was a wonderful right hand man !! Both of these employees were fabulous !! I would not have asked for anything more out of either of these gentlemen . . . And when all was finally said and done, I was accomodated with a washing and cleaning of my wonderfully repaired vehicle - (which was better than new!) I was very please with the service, accomodations and treatment; & would recommend this dealership, and these employees to anyone ! Thank you Marco ! . . . & to you too Andres . . . for everything :) More

Brian was very professional and kept me updated as the mechanic worked on the Jeep. I recently had an experience with a different car at a different dealer and it was like night and day. The service Bria mechanic worked on the Jeep. I recently had an experience with a different car at a different dealer and it was like night and day. The service Brian and the mechanic who serviced the Jeep gave was exceptional. More

Awesome is one of the many words I can use to describe my experience at the service department. When it comes down to customer service and service it self it is beyond what I ever expected at a dealer. John, experience at the service department. When it comes down to customer service and service it self it is beyond what I ever expected at a dealer. John, Tom, Andre and Mike have always made sure their work is top quality. They go far and beyond to make sure you are satisfied with the work. I have been at other dealerships and Never I mean Never had an experience this great. These guys are the Best at what they do and you will leave there feeling not only a satisfied customer, But treated like family. More

I had the best experience at Rockland Chrysler and Jeep. I live in CT and travel to Rockland for their superb service. Andre my service advisor is very helpful and gave me the best service, and because of I live in CT and travel to Rockland for their superb service. Andre my service advisor is very helpful and gave me the best service, and because of him i continue to do business with Rockland. In so many words, I definitely recommend Rockland, because Andre goes above and beyond his expectation to make sure i get the best service. He assist me in rental service, inspections, mechanical works, just to name a few. I recommend Rockland Chrysler and Jeep to everyone who is desperately in need of good honest customer service and a helpful team. Furthermore, Andre and his team never lets me down; therefore i keep coming back. David F. More

I live in the Albany, NY area and was without the use of windshield wiper fluid for for (4) months as my local dealership told me they could not get me the needed part due to a high demand...(total integrat windshield wiper fluid for for (4) months as my local dealership told me they could not get me the needed part due to a high demand...(total integrated power module). I was put off in November, December and January as I was told "sorry, nobody has the part you need". Not only is my inspection up this month, but I also had no wipers during the past two winter storms. Rockland was reccomended to me by a co-worker so I called to see if they had the part. They did not, but were able to get the part in and fit me into their busy schedule. The entire process that was taking me (4) months in Albany, took less than (4) days due to the service at Rockland. I would seriously dirve the 2.5 hours if I ever decide to get another jeep in lieu of shopping locally. Not only did they do the job that could not get done in Albany, but they also made me feel like an inportant cutomer. More