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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,390 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,390 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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April 06, 2012
I am writing in regards to my recent experience with this Jeep Service Department. Marco was the main service advisor that I dealt with after being involved in a motor vehicle accident. Marco dealt with me Jeep Service Department. Marco was the main service advisor that I dealt with after being involved in a motor vehicle accident. Marco dealt with me from the day my brand new Jeep Grand Cherokee was towed into the dealership lot (with a considerable amount of damage). He was courteous, helpful, understanding and patient. Marco had to deal with me, his service department personnell and also BOTH insurance company appraisers !! Marco was the "man in the middle" of all of these confusing aspects, demands and discrepancies. Additionally, I dealt with Andres who fielded my calls & questions when Marco was unavailable; & who was a wonderful right hand man !! Both of these employees were fabulous !! I would not have asked for anything more out of either of these gentlemen . . . And when all was finally said and done, I was accomodated with a washing and cleaning of my wonderfully repaired vehicle - (which was better than new!) I was very please with the service, accomodations and treatment; & would recommend this dealership, and these employees to anyone ! Thank you Marco ! . . . & to you too Andres . . . for everything :) More
by karen novelli
April 05, 2012
We now own a 2012 Dodge Ram 1500, and were in for Warranty work from the delivery. We couldn't be happier with the service that we received. Andres went above and beyond to make sure that our work Warranty work from the delivery. We couldn't be happier with the service that we received. Andres went above and beyond to make sure that our work was done in the time frame promised and correctly. He was diligent and followed through with all of his promises. He followed up with the rental vehichle that it was smooth and easy. We have purchased our last 3 Dodges from RCJD and have consistently been provided with quality service, they take care of you as a customer long after you sign on the dotted line and drive away. We get the same great service whether it is a simple oil change or a much bigger job. Over the years we have dealt with different service advisors ( all good)at RCJD, but working with Andres is truly a pleasure. He is knowledgable, if not he finds out, friendly, courteous, polite and thoughtful. Everything you want when you are dealing with what might be a hassle to be without a vehicle. Andres is compassionate to the situation and does what he can to make it smooth and get you back on the road. Praise should also go out to the tech, Ray, who took the time to find the rattle ( one of our problems) and not give up until it was gone. We appreciate the quiet. Please keep up the good work in the service department. We wouldn't go anywhere else with our Dodge. More
by Fenner
March 08, 2012
Brian was very professional and kept me updated as the mechanic worked on the Jeep. I recently had an experience with a different car at a different dealer and it was like night and day. The service Bria mechanic worked on the Jeep. I recently had an experience with a different car at a different dealer and it was like night and day. The service Brian and the mechanic who serviced the Jeep gave was exceptional. More
by dawns204
Employees Worked With
Brian Cenicola
March 05, 2012
Awesome is one of the many words I can use to describe my experience at the service department. When it comes down to customer service and service it self it is beyond what I ever expected at a dealer. John, experience at the service department. When it comes down to customer service and service it self it is beyond what I ever expected at a dealer. John, Tom, Andre and Mike have always made sure their work is top quality. They go far and beyond to make sure you are satisfied with the work. I have been at other dealerships and Never I mean Never had an experience this great. These guys are the Best at what they do and you will leave there feeling not only a satisfied customer, But treated like family. More
by mb2275
Employees Worked With
John,Tom,Andre,Mike , Mike Marquez
February 16, 2012
I had the best experience at Rockland Chrysler and Jeep. I live in CT and travel to Rockland for their superb service. Andre my service advisor is very helpful and gave me the best service, and because of I live in CT and travel to Rockland for their superb service. Andre my service advisor is very helpful and gave me the best service, and because of him i continue to do business with Rockland. In so many words, I definitely recommend Rockland, because Andre goes above and beyond his expectation to make sure i get the best service. He assist me in rental service, inspections, mechanical works, just to name a few. I recommend Rockland Chrysler and Jeep to everyone who is desperately in need of good honest customer service and a helpful team. Furthermore, Andre and his team never lets me down; therefore i keep coming back. David F. More
by MRFAIR2
Employees Worked With
Andre Carrillo
January 19, 2012
I live in the Albany, NY area and was without the use of windshield wiper fluid for for (4) months as my local dealership told me they could not get me the needed part due to a high demand...(total integrat windshield wiper fluid for for (4) months as my local dealership told me they could not get me the needed part due to a high demand...(total integrated power module). I was put off in November, December and January as I was told "sorry, nobody has the part you need". Not only is my inspection up this month, but I also had no wipers during the past two winter storms. Rockland was reccomended to me by a co-worker so I called to see if they had the part. They did not, but were able to get the part in and fit me into their busy schedule. The entire process that was taking me (4) months in Albany, took less than (4) days due to the service at Rockland. I would seriously dirve the 2.5 hours if I ever decide to get another jeep in lieu of shopping locally. Not only did they do the job that could not get done in Albany, but they also made me feel like an inportant cutomer. More
by skipp06
Employees Worked With
Andre, Vincent, Vincent Odoardi
October 06, 2010
I have a 06 grand Cherokee. We moved to Rockland 2 years ago. I went to the dealer for a routine “tune up” as I hadn’t had one for some time. I knew I needed to get done what ever needed to be done so I was ago. I went to the dealer for a routine “tune up” as I hadn’t had one for some time. I knew I needed to get done what ever needed to be done so I was expecting a big hit. To my surprise, I was told I only need an oil change and some filters and the whole bill was under $100.00. Knowing that I was expecting to spend a lot (which I told the service man) and to have him be “honest” was amazing. I was sold. Since that day, I feel I have become friends with Andres, as he has taken are of me in a variety of situations. And to show my gratitude I have brought My mothers car, (06 Liberty), my sister-in-laws car (02 CRV), my nephews (07 scion tc), and my mother-in-laws car (01 Eleantra). Because of the excellent service I have received it has lead to other things within the dealer ship. Both my mother and I bought out our leases through Rockland and I purchased my extended warranty via the service dept. I tell anyone that will listen about this dealer. They are professional, clean, they do quality work and most importantly they are honest. I have recently purchased a 95 Acura which needs a lot of work, and I will not let anyone do it but these guys. I can’t say enough good things. I once had my car towed from long beach long island and paid over $400.00 for the tow just because I wouldn’t want anyone else touching my car. I highly recommend this dealer, as there service department is by far the best I have ever been to. Go in and see Andres and tell him Mike sent you. Either way, he will take great care of you! More
by mikensherri21
Employees Worked With
Andres, Mike
October 06, 2010
I have a 2006 Jeep Liberty. I went to this dealer because of my son Michael. I have found them to be extremely friendly and always helpful. I also feel that they only do what is required while givi because of my son Michael. I have found them to be extremely friendly and always helpful. I also feel that they only do what is required while giving a complete checkup. I always feel I got a fair price and was never overcharged. In this day of trying to find "honest" mechanics, dealing with Andres is a pleasure. Because of my satisfaction, I bought out my lease through Rockland. I will not let anyone else deal with my car. I will always go back to Rockland. More
by donna caivano
Employees Worked With
Andres
October 06, 2010
Service is outstanding and I always feel as though the work was needed and performed well. I don't own a Jeep (Honda) and I don't live in Rockland (Bronx) but this is where I come to service my vehicle. work was needed and performed well. I don't own a Jeep (Honda) and I don't live in Rockland (Bronx) but this is where I come to service my vehicle. Andres is honest and reliable - both very important to me. More
by kcaivano
Employees Worked With
Andres Carrillo
February 04, 2010
Had my Jeep Grand Cherokee serviced per safety recall J14. The seat heater modification was completed at no cost to me. Invoice number CHCS40710. I checked the work completed and discovered that the J14. The seat heater modification was completed at no cost to me. Invoice number CHCS40710. I checked the work completed and discovered that the seat heater switches Hi/Low did not light. I brought this to the service advisors attention and he gave me a estimate to repair for $204. To my recollection the switch indication worked prior to the service modification. The service invoice CHCS40710 makes no reference that the seat heater switch indicators did not work prior to service. The service advisor M. Celentano did not offer to make the repair. The switches are directly related to the recall repair. More
by Werner
Employees Worked With
Michael Celentano
