Rockland Chrysler Dodge Jeep RAM - Service Center

Absolutely Disgraceful Experience at Rockland Chrysler Dodge Jeep in Nanuet If I could give zero stars, I would. This was hands down one of the most unprofessional and aggravating experiences I’ve ever Dodge Jeep in Nanuet If I could give zero stars, I would. This was hands down one of the most unprofessional and aggravating experiences I’ve ever had at a dealership -service center. First I was happy to get an appointment the next day at 7:30 am, she told me it was going to be $219 for a diagnostic test. The next day they call me 9:00 am to confirm what I think the problem is and told me it would be $319. How do we not know the prices of things? I was met with complete disorganization, total lack of communication, and a manager- Maria Capello who seemed more like a confused intern than someone in charge. When I asked for clarity on the status of my vehicle, I was given vague, unhelpful answers and attitude that was beyond disrespectful. At one point, I was told they “might not even be able to get it in today.” Seriously? This was after it’s been there for more than 24 hours. I then asked who she reports to — and was told “I am,” as if that answered anything. When I pressed for accountability, I was dismissed like I was bothering them. The manager literally started flipping through a filled-up notebook trying to piece together what was going on, claiming I was scheduled to be called “today.” Really? Not yesterday when no one had the decency to inform me of anything? And then — the cherry on top — she tries to tell me that not all customers mind if their car sits there for multiple days, so that’s why they don’t always call. I was stunned. That’s your excuse for not communicating with a paying customer? They didn’t even want to diagnose the issue first — just jumped into how I don’t have coverage by warranty and questioning how I will pay for this. How about figuring out the problem before talking about payment? This place is a complete disaster. Rude management, no professionalism, zero communication, and no respect for the customer’s time or intelligence. I wouldn’t trust them to service a bicycle, let alone a vehicle. Save yourself the aggravation — go literally anywhere else. More

I took the car for a decent cost service yet it was not easy to get clear cut answers to all steps of the service and one of my key asks about vacuum hose of the car was not answered. I was surprised that easy to get clear cut answers to all steps of the service and one of my key asks about vacuum hose of the car was not answered. I was surprised that car was given back with dirty interior in passenger side front seat likely from changing filter. More