Rockland Chrysler Dodge Jeep RAM - Service Center

The service was fast and efficient. Suggestions were made and the agent checked to see if I had recalls. Suggestions were made and the agent checked to see if I had recalls. More

Excellent service very pleased with the way it went,understanding service management ,also on time went,understanding service management ,also on time More

Very disappointed with the service at Rockland Dodge. Brought the car in for multiple issues on July 3rd. I did not receive the car back until July 15th. The issue regarding brakes being too stiff after Brought the car in for multiple issues on July 3rd. I did not receive the car back until July 15th. The issue regarding brakes being too stiff after leaving the car off for sometime was not even addressed. I was told that they couldn't duplicate the issue. I received the car back on July 15th evening and when I tried to start it on July 16th morning, I observed that the issue was still there. The team also has a very poor communication skills. The only time I received an update on the repair was when I called and followed up. I didn't have a vehicle for 12 days and an option for a loaner vehicle from the service center was not provided. Even getting an appointment for an urgent issue requires waiting weeks. Please improve your overall service so that you can serve your customers better. More

Great customer service by all employees and by service manager. He went above and beyond manager. He went above and beyond More

Kevin is a great guy but they do not know what they are doing when it comes to intoxalock systems. I was told they know how to work with them and clearly they do not. This is the second time they have done doing when it comes to intoxalock systems. I was told they know how to work with them and clearly they do not. This is the second time they have done this to me and have cost me more money in fines and recalibrating my device etc. I almost got into a physical altercation with the shop foreman and was told not to bring my car back when I complained. Kevin had to diffuse the situation between the shop foreman and I. More

I've a Dodge Challenger Scat Pack with Shaker and Shake Down graphics that I purchased in August of 2022, now just shy of two years. Last November I notices that the (Shake Down graphics) stripes starte Down graphics that I purchased in August of 2022, now just shy of two years. Last November I notices that the (Shake Down graphics) stripes started to curl up at the end on the trunk right by the spoiler. I decided to wait until spring to address this with the dealer when I needed my second oil change. I brought the car back up to them after the oil change to take some pictures of the problem, including a new one that was on the edge of one stripe on the edge where it appeared to have bubbled up. Unfortunately Dodge corporate thought the second issue was due to some sort of impact (wasn't) and the repair was denied. After discussing the situation with Maria from the service department at Rockland CDJR, she went to bat for me with the area's corporate representative at end of May. She spoke to the representative and got them to agree(!) to do a one off correction of the problem despite the initial denial by corporate. On the day I brought the car to the dealer, I found another stripe peeling up at the end on the front of the car. I mentioned this to Maria and Tommy (service rep) who added the information to the notes for the body shop who were going to do the actual work. Thanks to Maria and Tommy, I had my baby back in the driveway the next day with the defective stripes on the hood and trunk reapplied from the new stripe kit they had obtained via corporate. As an added bonus, they gave me the rest of the $1,300 kit in case I should need it. Service team, Thank You. More

Hey, I just wanted to say that I'm really impressed with your dealership. Most dealerships are only interested in making money, but you guys seem to actually care about your customers. I recently got my SUV your dealership. Most dealerships are only interested in making money, but you guys seem to actually care about your customers. I recently got my SUV's oil changed there and it was a really smooth and easy experience. I don't mind writing a review, but I think it's kind of silly that you require it to be at least 15 words. But overall, I'm really happy with your service and I hope you keep it up. If you don't, I'll have no problem writing a 500-word review! Just kidding, of course. As long as you keep up the good work, I'll be happy. More

Great experience. The wait wasn't to long for the oil change. Anthony also bought to my attention that I will need tires soon as well. The wait wasn't to long for the oil change. Anthony also bought to my attention that I will need tires soon as well. More

Great service, went for oil change. all my questions were answered by my service advisor at the end. all my questions were answered by my service advisor at the end. More

Kevin always takes care of getting my issues resolved. He's great to work with! THX He's great to work with! THX More