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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,396 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,396 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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August 01, 2024
Professional and responsive overall, but not responding on any of my texts or about my incorrect paperwork is annoying. And when I do speak to you about it, you are totally unaware. If you are going to bom on any of my texts or about my incorrect paperwork is annoying. And when I do speak to you about it, you are totally unaware. If you are going to bombard me with txt, the least you can do is read and respond to mine. More
by herrkafka
Verified CustomerEmployees Worked With
July 31, 2024
Great service by all. I was greeted nicely and everyone I spoke to was pleasant. I was greeted nicely and everyone I spoke to was pleasant. More
by biljamc
July 31, 2024
Very helpful staff friendly felt very comfortable dealing with them, will consider using them again. with them, will consider using them again. More
by nelleykramh1
July 31, 2024
Excellent service all around. Clear communication about my service needs - and was able to react when we had an unexpected issue - to make sure that I was taken care of! Clear communication about my service needs - and was able to react when we had an unexpected issue - to make sure that I was taken care of! More
by komull
Employees Worked With
July 31, 2024
Professional and fast service! Thank you for great communication! Trustworthy , clear direction called me back when they said Thank you for great communication! Trustworthy , clear direction called me back when they said More
by sallyboy84
Employees Worked With
July 31, 2024
THE worst service department I’ve experienced in my 40 years of owning new cars. Episode 1. I spent several hours in their waiting room for a front-end alignment only for them to finally come out and years of owning new cars. Episode 1. I spent several hours in their waiting room for a front-end alignment only for them to finally come out and tell me my tires were too big for them to align. Couldn’t they just see that when I came in? Episode 2. I brought my Jeep in for a simple fluid service. When I got home, I noticed they forgot to put the engine cover back on and had to drive an hour back to get it. They couldn’t locate mine and gave me an older (and more beat up) one instead. Episode 3. I brought my Jeep in because of a loud noise I was hearing and believed it was unsafe to continue driving. They suggested I not wait and rent a car because “something like this could take a while to diagnose”, so I did. I live in NYC and don’t need a car daily but need one to get to and from the dealer. Communication from my service adviser (Kevin) was nonexistent, so I called him on a regular basis. He kept stringing me along saying they are “about to get to it”, or “you’re #2 in line”– all the while I’m paying $100+ a day to rent a car I don’t need! I finally turned the rental in 5 days later when it was obvious they weren't getting to my Jeep any time soon (total cost $894) A week later, I finally spoke to their customer service manager (Maria) who said because I didn’t have an appointment (and I didn’t buy my Jeep from them) I just had to wait until a spot opened (she predicted two weeks from the day we spoke). I told her it would have been nice to have this information when I dropped off my Jeep because I wouldn’t have rented the car. I also told her that none of my previous services had an appointment. Week 2, they believed it was a tire noise, but they also had a hard time starting it, so they recommended a new starter plus two new keys for $1,200. My mental math is now up to $2,000 (the rental plus a starter issue) and, still, my original issue is unresolved. Picked it up and the Jeep is exactly the same as I left it. My wife suggested I pull over and examine the tires. Sure enough, a big chunk of tread was missing from one of them. Why could they not spot this? Why didn’t they suggest a new tire? Seems like Mechanic 101 to me. In the end, it took them a week just to look at my car and another week to find “another” problem and not the actual one. And customer service sucked the whole time through – why didn’t anyone call me after I got the car home - $2,000 later! This dealer lacks: A) qualified mechanics and B) any concern for its customers. I’ll never go back. More
by michael.mayor
July 30, 2024
The service department was amazing and efficient. It was a great experience overall as my technician was welcoming, extremely nice, and very knowledgeable. It was a great experience overall as my technician was welcoming, extremely nice, and very knowledgeable. More
by atleiva2
July 28, 2024
Professional and helpful They also kept me informed and were accurate They resolved my issue and were straightforward were accurate They resolved my issue and were straightforward More
by theresastingone
Employees Worked With
