Rockland Chrysler Dodge Jeep RAM - Service Center

Most pleasurable experience @ a dealer ever. Brendan went far beyond to help us out in our time of need. 5star to the entire staff. Brendan went far beyond to help us out in our time of need. 5star to the entire staff. More

Went in for simple oil change. After oil change, drove away. Only to find engine light going on and smoke coming out of muffler. Returned to dealer. Was explained that there was a After oil change, drove away. Only to find engine light going on and smoke coming out of muffler. Returned to dealer. Was explained that there was a faulty seal in the filter and the problem was resolved. They changed the filter and oil. They stated that they cleaned the mess from the oil spillage. Upon returning home, and parking car in my driveway, I believed all was resolved. The next morning, I exited the driveway. Upon returning home that evening, I noticed oil stains in the driveway. Unsure if it was my car, I parked in an alternate spot. After leaving from that spot, I noticed more oil stains. In conclusion, a simple oil change has turned into loss of time and now, because it requires attention, oil stains that require cleaning or changing pavers/concrete. More

I had a bad experience with your service department. To start off I had an appointment to bring my car in on a Wednesday to check why my engine light was on which I believed was an oil sending switch wh To start off I had an appointment to bring my car in on a Wednesday to check why my engine light was on which I believed was an oil sending switch which they gave me an estimate of $311. I called back that late afternoon to check on the status of my car which started the unpleasant experience by calling each service representative which all went to their voicemails. I was able to get which I believe was a receptionist who contacted a rep for me who stated that my car wouldn’t be looked at all because of how busy they are. I was told they would call me the next day. I waited for the callback which I wound up calling back and was told they are looking at it now and they will call back to let me know the status. They never called back. Friday morning I went to the dealership where I was told my rep was off that day which another rep met me to help me with my situation. He was nice enough to help me. He got my paperwork which stated it was an oil sending switch but the estimate jumped more than doubled the original estimate. I had no other option but to agree because of my car being tied up for three days now. I was told it maybe done by that night. I was called that night it would be done by the next day which is Saturday. I was called that morning to say it was completed. I was thankful for that service rep to move it along but didn’t care how difficult it is for someone to answer and return phone calls and how far off an estimate can be! More

Service sept Rude and not caring about customer satisfaction. Even mgmt is rude. Would never buy from them. satisfaction. Even mgmt is rude. Would never buy from them. More

Service department the establishment was clean. The staff was courteous, friendly, and professional thank you. The staff was courteous, friendly, and professional thank you. More

Very helpful and courteous. I appreciate Kevin’s help and recommend Rockland Jeep to others. I appreciate Kevin’s help and recommend Rockland Jeep to others. More

Words cant describe how horrible an experience I had with Rockland CDJR. My Wrangler's differential was in need of service and it was making an un-natural sound. Bottom line I could not drive the vehicle. Fi Rockland CDJR. My Wrangler's differential was in need of service and it was making an un-natural sound. Bottom line I could not drive the vehicle. First off could not get an appointment for over 30 days. I could not wait that long as the vehicle is used for work. I brought the Jeep in on a Saturday and the service advisor (Brendan) admittedly said they cant look at it till Monday. I thought that was fair an left the vehicle. Problem started when I was informed Wednesday that the Jeep was still not even looked at. They then informed me that they did not have time and would not even diagnose what was wrong for at least another week. Mind you I have been a customer for 4 years. They then told me to pick up the Jeep and wait till my service appointment which is 7 days later. Why even take the car in in the first place. When I spoke to the Service Manager (Mary) she treated me horribly and told me to, "if you don't like it take you're business elsewhere." I called Ramsey Jeep and they took the vehicle next day and were great. I will have a positive review for Ramsey coming soon. More

I am not happy with what they charged me ,the parts were $191.87 and they charged me for labor $1170,I honestly feel that was a cheat of the system, I asked around the dealership and got five employees and $191.87 and they charged me for labor $1170,I honestly feel that was a cheat of the system, I asked around the dealership and got five employees and they said the same,so I will be talking to my lawyer about this tomorrow.Something has to change. More