Rockland Chrysler Dodge Jeep RAM - Service Center

Service dept is awful. Brought car in twice and was never looked at, no call to even say they didn't look at it. Had an appt on a Wednesday, looked at it on Thurs and said Brought car in twice and was never looked at, no call to even say they didn't look at it. Had an appt on a Wednesday, looked at it on Thurs and said they had the part in stock, they didn't start the work until Fri. They did not have the part. So now I was without a car Labor Day weekend and they would not even give me a loaner vehicle. More

Great communication throughout the process, car was promised when it was supposed to, easy check out. promised when it was supposed to, easy check out. More

Took my wrangerler in for an oil change and from start to finish the staff were really pleasant and helpful. finish the staff were really pleasant and helpful. More

Service and professionalism is always top notch. I can stop in at a moments notice and know that my truck will be in good hands. I can stop in at a moments notice and know that my truck will be in good hands. More

This is my preferred dealership for the quality of service over all others from Brooklyn to Tuxedo New York. service over all others from Brooklyn to Tuxedo New York. More

Kevin was extremely knowledgeable. He talked in a wa we could understand. The service centervwas well kept and everyone who worked there was courteous. He talked in a wa we could understand. The service centervwas well kept and everyone who worked there was courteous. More

Our service provider, Kevin was extremely helpful, but unfortunately it took too long to get our car assessed and worked on. The service department seems to be overwhelmed with work, maybe due to lack of unfortunately it took too long to get our car assessed and worked on. The service department seems to be overwhelmed with work, maybe due to lack of help. Again, we were very satisfied wuth Kevin who did his best to help us.. More

Maintenance was completed in a timely manner, service advisor was able to answer questions in detail and pickup was a smooth process. advisor was able to answer questions in detail and pickup was a smooth process. More

Great experience. I'm really impressed with how the level of customer service has increased in the last few years at this service center. Excellent communication. Real I'm really impressed with how the level of customer service has increased in the last few years at this service center. Excellent communication. Really friendly people who take the time to answer your questions and explain what is needed. I genuinely get the impression that everyone on this Service team (from management to service advisors to the young woman in the cashier booth) wants to make sure the customer is 100% satisfied. I would highly recommend this team for anything needed. I wouldn't take my Jeep anywhere else. Five star service and excellent work at a good price. You can't ask for more than that! Highly recommend. More

Service department was supposed to do a routine oil change and tire rotation. When I went to pickup my car, I noticed the tire rotation was not completed and I asked for a refund. After I brought th change and tire rotation. When I went to pickup my car, I noticed the tire rotation was not completed and I asked for a refund. After I brought this to the attention of the service department manager Maria, she insisted it was done saying how "trustworthy" the shop and foreman was, and was defending him before hearing my side of the story. They refused to do a physical inspection to review the evidence I had to show the tires were not rotated. They told me they needed to do a "video review" of work and afterwards when they called me back they still maintained that tire rotation was completed. Only when I returned back to service center to talk to shop foreman David did the story change and they finally acknowledged they made a mistake and the work was not completed after all. Thinking I was through with this ordeal and finally going to get a refund, Maria wanted me to fill out paperwork for them to process my refund instead of crediting my card. After taking my car here for almost 10 years, I am questioning in hindsight other service I had done here and if was mislead in the past as well. I can no longer trust this service department for more complicated work when something so straightforward they could be dishonest about. On top of this, basic customer service principles were not followed for a routine inexpensive service. More