Rockland Chrysler Dodge Jeep RAM - Service Center

Managment were non existent when trying to find resolutions to multiple issues. They left junior staff deal with issues without decision making . Thw worst experience of my adult life when dealin resolutions to multiple issues. They left junior staff deal with issues without decision making . Thw worst experience of my adult life when dealing with vehicles and I have been through most "main" dealerships . If I could leave a negative rating ,I would . More

Always a good experience at Rockland CDJR. Took me right in and got car back quickly. Took me right in and got car back quickly. More

Great customer service and good knowledge and also the staff are very helpful and friendly great job great service thank you guys staff are very helpful and friendly great job great service thank you guys More

The Service center, Service Representative and Technicians worked tirelessly to try and figure out the issue I brought my vehicle in for. Technicians worked tirelessly to try and figure out the issue I brought my vehicle in for. More

Very nice experience the staff was great the service was great and did not take long thank you great and did not take long thank you More

Kevin Leahy was outstanding. However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair ended up being a blown fuse (probably a $50 repair). In the end, they still charged me $295 for the service/repair. They even made me pay for the part (extra $12 dollars....lmao). This is Highway robbery at its best. I understand charging a diagnostic up front. For repairs that require more work, that diagnostic will be credited back to you. It also prevents clients from getting a free diagnosis and then going elsewhere to get the vehicle fixed. I wouldn't want to put work into something and not get paid. Firestone 100% would not have done that. In the end, Kevin did give me a $20 credit which I am grateful for, but please do not take your car there unless you know what the issue is, and that the repair will cost more than $295. Sorry, but I have to make this known. Jeep, Chrysler, Dodge of Rockland (and especially the management) dropped the ball here, and they look bad for doing it More

Brendan was extremely helpful. There was an issue originally with my car and he went out of his way to make sure I got in as soon as possible. Thanks again! There was an issue originally with my car and he went out of his way to make sure I got in as soon as possible. Thanks again! More

I had a great explanation bring my car in gor service. Thanks for your help Thanks for your help More

I had an appointment for my Jeep to be looked at, my Jeep sat and sat and sat there for a week without anyone taking the time to bother looking at it. I had to call every day for an update when I should have sat and sat and sat there for a week without anyone taking the time to bother looking at it. I had to call every day for an update when I should have been called with an update, all I got was one excuse after another. After 8 days I called again, they finally looked at it late that afternoon. I was told nothing was wrong, come pick it up. When I got there to pick it up my jeep was extremely dirty, it sat under a tree for 8 days. I did mention to my rep that the other dealer I used to go to with my other Jeep when I pick it up it was always clean….surprisingly….. another excuse. More

Very knowledgeable and helpful- always completed on time . My representative made very good recommendations . Will always consider using this dealer . . My representative made very good recommendations . Will always consider using this dealer . More