Rockland Chrysler Dodge Jeep RAM - Service Center

I had an appointment for my Jeep to be looked at, my Jeep sat and sat and sat there for a week without anyone taking the time to bother looking at it. I had to call every day for an update when I should have sat and sat and sat there for a week without anyone taking the time to bother looking at it. I had to call every day for an update when I should have been called with an update, all I got was one excuse after another. After 8 days I called again, they finally looked at it late that afternoon. I was told nothing was wrong, come pick it up. When I got there to pick it up my jeep was extremely dirty, it sat under a tree for 8 days. I did mention to my rep that the other dealer I used to go to with my other Jeep when I pick it up it was always clean….surprisingly….. another excuse. More

Very knowledgeable and helpful- always completed on time . My representative made very good recommendations . Will always consider using this dealer . . My representative made very good recommendations . Will always consider using this dealer . More

My car went in for a 4 wheel drive warning light. The car was dropped off on Thursday night for a Friday appointment. No one called to update me at all on Friday I had to call Saturday afternoon and The car was dropped off on Thursday night for a Friday appointment. No one called to update me at all on Friday I had to call Saturday afternoon and was told they weren’t sure what was wrong or how long they would have the car. I don’t get another call until Monday morning stating that they found the problem and have to order a part but have no time frame when that part will come in or the repair will be done. I was advised I was not allowed to come take my car while they wait for the part to come in. No one follows up Tuesday then all of a sudden Wednesday I get a text saying my car is ready. I take my car home and a few days later I notice that there is a very distinct rubbing noise coming from under the car when I turn right. I call to make an appointment to have the car looked at and I am first told they are far too busy and the noise “doesn’t mean anything”. Then about an hour later they call and tell me to bring the car over to them. I bring the car in and they discover the heat shield was bent and they fixed it. When I picked up my car no one was able to find it in the system and now about 5 days later I still have not received my receipt for the second service. I was originally working with a sales rep about purchasing a new wrangler but after this entire experience I will have to seriously reconsider that decision. More

Best service in Rockland a dealer to trust on all your needs every body friendly needs every body friendly More

Service dept was easy to deal with. Overall customer communication is lacking some. But overall satisfied with our dealings Overall customer communication is lacking some. But overall satisfied with our dealings More

No one never told me I should do a tire rotation But yet I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can d I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can do a tire rotation or I should at least I would have More