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Rockland Chrysler Dodge Jeep RAM

Nanuet, NY

4.6
5,128 Reviews
Mission Statement: To be an innovative leader, totally committed to customer satisfaction, employee satisfaction, integrity and teamwork. Rockland Chrysler Jeep Dodge provides the residents of Nanuet, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 60 Route 304 or call us at (888) 435-3041.
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60 NY-304

Nanuet, NY

10954

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Showing 5,128 reviews

November 30, 2010

I visited this dealership to lease a new Jeep Vehicle. I left a deposit which i was told by Derrick Brickhouse was fully refundable. I had an unfortunate family tragedy that made me unable to get my vehicle More

by Sacha Fields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DERRICK BRICKHOUSE
Dec 16, 2010 -

Rockland Chrysler Dodge Jeep RAM responded

The dealership and the clients (Mr. and Mrs. Fields) came to terms on a car deal but the client requested we do a locate and buy another vehicle they specifically wanted. We had options that were available in stock but they wanted something specific. So we took a deposit as a commitment from the customer to buy the vehicle from another dealership for them. Basically, the dealership bought a $38000 vehicle for the customer and the customer was asked for a $500 deposit. The deal was originally written on Nov. 13th and we made special consideration to hold the vehicle until the end of the month so the client could take care of some personal matters. Then on Nov. 29th, the customer decided to inform us that they no longer wanted the vehicle after they already agreed upon terms, left a deposit, signed a purchase order and told us to buy and pick up the vehicle they requested. The clients asked for their deposit back and we explained why we initially requested the deposit due to us locating and buying a specific car for them. We try our best to work with all of our customers, repeated business and new. Deposits serve as commitment to the transaction, especially when we have to buy a specific vehicle. Furthermore, I told them I would transfer their deposit to their next transaction as a credit after they handled their personal matter. This way they wouldn't be losing their deposit and they would have a credit towards their next purchase. They said that was unacceptable and threatened me to the point that I had to file a police report. The police came in and filled out a report and called the customer to inform them not to return to the dealership. In addition to all of this, the dealership offered to resolve this situation if they called to apologize to the two managers that were threatened. It has been a week since then and we have not received a phone call. We take pride in our reputation and wish we could have come to a better understanding in this situation. Vincent P. Odoardi General Sales Manager

November 17, 2010

I have been using Rockland CJD for they last several years. I have always found the sales and service excellent. Never any sales pressure. They are always friendly and courteous. Jay Murali was very More

by mwaldman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Murali
November 08, 2010

Overall , from my experience from dealing with Ford since I have been driving , I would reccomend Rockland Dodge to anyone that is buying a new vehicle . There was no hassle and the staff was very knowledgea More

by firepump17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Taveras
October 06, 2010

Service is outstanding and I always feel as though the work was needed and performed well. I don't own a Jeep (Honda) and I don't live in Rockland (Bronx) but this is where I come to service my vehicle. More

by kcaivano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres Carrillo
October 06, 2010

I have a 06 grand Cherokee. We moved to Rockland 2 years ago. I went to the dealer for a routine “tune up” as I hadn’t had one for some time. I knew I needed to get done what ever needed to be done so I was More

by mikensherri21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres, Mike
October 06, 2010

I have a 2006 Jeep Liberty. I went to this dealer because of my son Michael. I have found them to be extremely friendly and always helpful. I also feel that they only do what is required while givi More

by donna caivano
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres
September 26, 2010

I recently purchased a 2011 Jeep Grand Cherokee from this dealership and the experience was exceptional. The showroom is clean, organized, and delivers a warm & friendly setting to the car-purchasing proces More

by aldoterranova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Odoardi, Dante Odoardi, Don Smith, Chuck, Vincent Odoardi, Dante Odoardi, Don Smith
February 04, 2010

Had my Jeep Grand Cherokee serviced per safety recall J14. The seat heater modification was completed at no cost to me. Invoice number CHCS40710. I checked the work completed and discovered that the More

by Werner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Celentano
Oct 04, 2010 -

Rockland Chrysler Dodge Jeep RAM responded

Please understand that the vehicle was repaired at no charge to the customer and the heating element does currently work. The vehicle now operates as it was designed to. We here at Rockland Chrysler Jeep Dodge aim for total customer satisfaction. Thank you for your feedback.

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