Rockland Chrysler Dodge Jeep RAM

Best Dealership I have been going to this Dealership for 15 years they treat you as Family my Daughter loves her Pre owned Jeep the owners go out of their way to help I have been going to this Dealership for 15 years they treat you as Family my Daughter loves her Pre owned Jeep the owners go out of their way to help you. More

Unwilling to even call back Had an absolutely horrible experience. Bought a used Jeep Grand Cherokee, and from the second I drove it off the lot it had problems. For one problem Had an absolutely horrible experience. Bought a used Jeep Grand Cherokee, and from the second I drove it off the lot it had problems. For one problem they never tested what they said they fixed and try to give me back a vehicle that was not repaired. After waiting for over three hours for repair that I was told would take 30 to 45 minutes, I was told to return and then I will get a loaner car. After that issue I brought it to another dealership and was told that my differential bushings were broken. After spending a large amount of money on a warranty that I was told would cover things like this I was told it was not covered. After speaking to Sid The service manager I was told to contact Matt Velez The finance manager to see if the dealership would help at all for the repair. I assumed that when I give a dealership business and start having problems costing upwards of $700 less than three months after purchasing the vehicle that I would get some kind of support. It has been almost 2 weeks, four voicemails and countless phone calls and I have not received a single call back from anybody at the dealership. Even Jeep corporate could not help at all. I would have to say after my experience neither I or any other member of my family will ever go back to the dealership ever again. Furthermore I will not even recommend them to any single person I know. Just absolute horrible customer service. In a nut shell they sold me a vehicle with problems and they do not want to stand behind it and make it right. More

will not recommend this dealer to anyone. Worst dealer experience in my life, and it was even more sad that a sales agent came to apologize for what happened. I went in with my wife and 2 Worst dealer experience in my life, and it was even more sad that a sales agent came to apologize for what happened. I went in with my wife and 2 kids to introduce myself, because we were shopping for the new pacifica. As i walked in i was not greeted, i then looked all around, few min later a manager came and recommended us to an agent that was busy with a customer. While the rest of the sales team was free. We waited and waited for half an hour and no one came. When i walked out, a nice young man came and said he was sorry for what had happened and he apologized. Even still i will not recommend this dealer to anyone. More

Service is great! Everyone is attentive and nice. I've been a customer here for quite some time. This is the 3rd Jeep I have received form this dealer. I will definitely keep returning. Jay Murali was I've been a customer here for quite some time. This is the 3rd Jeep I have received form this dealer. I will definitely keep returning. Jay Murali was wonderful in finding what I needed and made the process very quick. Jeremy was the sales man that showed me the vehicle and got the l paper work going. I felt so comfortable, I wouldn't hesitate to call either of these gentleman if I had a question. Will definitely be going back, getting service here is pleasurable. I feel like I'm visiting friends. More

Best service, would not even consider going anywhere else! I cannot thank Sammy Burgos enough for the fantastic, professional and kind service he provided me when I recently visited to lease a car (last night) I cannot thank Sammy Burgos enough for the fantastic, professional and kind service he provided me when I recently visited to lease a car (last night). The level of knowledge and manner in which he helped was above and beyond my expectations. My family has worked with Sammy and this dealership on numerous occasions. I would never consider going anywhere else when looking for a car and will absolutely be sharing my positive experience with anyone looking to buy or lease a vehicle. No one could compare to Rockland Chrysler Jeep Dodge. Thank you so much Sammy for making me feel so welcome and happy with not just the car but the way you treat your customers. It speaks volumes and should not go unheard! #happycustomer More

New wrangler thanks to perry and all his help I was helped by perry. He answered all my questions in full and worked with me tremendously until I found the vehicle I was most happy with. I couldn I was helped by perry. He answered all my questions in full and worked with me tremendously until I found the vehicle I was most happy with. I couldn't be happier with my new Jeep Wrangler and I thank perry for all his hard work and assistance! More

Sales experience Second car we bought here, feel comfortable with Barry our salesman listens to what we needed and was very helpful to make the deal pleasant, defiant Second car we bought here, feel comfortable with Barry our salesman listens to what we needed and was very helpful to make the deal pleasant, defiantly recomend him. More

Great salesman My husband and I were looking to replace our car with an SUV… We went to several different dealers and ended up at Nanuet… We worked with Barry Rosenw My husband and I were looking to replace our car with an SUV… We went to several different dealers and ended up at Nanuet… We worked with Barry Rosenwasser, who was so easy-going ...absolutely no pressure.... And really helped our decision-making that much easier… The whole process was painless --even signing all the papers… Derek was like a machine he was easy to work with also… and now I'm driving a fabulous car ! By the way, when we pulled out of the parking lot… Barry was kind enough to give us his number so if we ever have any questions we can just call him --which we did an hour after we were in the car and he was most helpful!!! I would totally recommend going to see Barry if you're interested in buying a jeep… More

Great Buying Experience I could not have been more satisfied with my buying experience. I have purchased many cars over the last 30 years and i have never had such professio I could not have been more satisfied with my buying experience. I have purchased many cars over the last 30 years and i have never had such professional and knowledgeable service. We worked with Barry and he was extremely knowledgeable and conveyed information in a clear and relaxed manner. he was clearly an expert about the details of the car we decided to purchase. I felt very taken care of by Barry. Then we did the financing with Jay and he was just as knowledgeable and efficient. They were ready for us when we picked up the car and had the papers all set to go. I could not have been happier. More

Horrendous Experience. Purchase car 7/18/15 with 6 month warranty from dealership. 1st time to repair on 7/23/15 for shimmy in vehicle and flashing dash lights. 2nd time t Purchase car 7/18/15 with 6 month warranty from dealership. 1st time to repair on 7/23/15 for shimmy in vehicle and flashing dash lights. 2nd time to repair 8/22/15 for leaking windshield, vehicle hesitation, brake pedal going to floor on incline and tailgate glass not latching. Couldn’t find leak, said it is the type of transmission (while test driving with mechanic) for the hesitation, said brake fluid dirty (did not print estimate) and told me tailgate latch is fine. I took the mechanic back to car to see if latch worked. It did not. Left overnight for replacement latch. 3rd time to repair 10/26/15 brought car in for burning oil. I had to put 4 quarts of oil in as light had gone off. Explained that it was not leaking but they kept overnight to make sure. Topped off oil and asked me to bring back in 800 – 1000 miles. 4th time back on 11/10/15 for burning oil again. Repair shop had to add 4-1/2 quarts to top off. Sid explained that Jeeps with this type of mileage burn a lot of oil. I explained that this is my 4th Jeep and that information is incorrect. Was left off the Sid would speak to Dante to decide next step. Said he wanted to do an oil consumption test and for me to bring back in 800-1000 miles. When I returned to work my mechanic at work marked the dip stick for me. 5th time to repair shop 12/3/15 brought back for oil consumption. My husband had added 3 quarts of oil as the light had gone off again. Again was told that Jeeps burn a lot of oil. Again told them not believable. Sid decided oil consumption test was not necessary. I went through the history of the oil burning, the fact that he is the one that brought it up and that no one had bothered to call me about the issue since 11/3. The oil consumption test was done with no mark put on dipstick. The mechanic at my job marked the dipstick when I returned to work. 6th time back on 12/14/15. They changed the PCV valve and said that would solve the problem. Husband and I went in main showroom and spoke to Matthew in finance. Went through the list of problems. Was told by Matthew that once warranty period of 6 months is up there is no more warranty even if there is an ongoing issue with the car. Went back on 12/23/15 as still burning oil. I set an appointment to have them look at burning oil problem again on 1/8/16. Went to NY Registered repair shop to have oil checked. He found it to be a quart low on a 9 day period! The mechanic there also noted that there was a squeak in the right front end. He told me to mention to Rockland Jeep as car still under 6 month warranty. I returned to my office and called Jeep corporate. Explained the situation and how I had been told several times the Jeeps with over 100K miles burn excessive oil; how that is not good for their brand. They called over to the dealership and “Dante” assured them that he will take care of the problem. 7th time 1/8/16 and this time they changed the valve stem seals. Told Sid about the inner tie rod as ball joint as per the mechanic at N. Middletown Repair. Mario called me when the repair was done for the oil but advised me that they would not be warrantying the front end. When I went to pick up the car I refused to sign the paperwork as they put down that I refused the repair. That is not the case. The repair should have been under warranty. Spoke to Sid about the warranty still being in effect. Was told they would get back to me. Never did. 8th time back stopped in on 1/16/2016 to speak to Sid. Had husband with me. Sid agreed that the repair should be under warranty and he would speak to his boss (the owner). His exact words were “what’s right is right”. He said he would call me with the decision Thursday or Friday. Never heard back from Sid. Stopped in on 1/23/16 and was told by Sid that the boss had decided that they would not warranty the front end. Thanked him for fixing the oil problem and left. In closing, the dealership did not stand by their warranty. They wasted an extraordinary amount of my time with all the back and forth as no one ever called me back. The only way I could make an appointment was to drive over. They stalled for months regarding the burning oil I think in an effort to reach the 6 month cut off, but in the end it didn’t matter as they didn’t fulfill their warranty. Looks like they have good reviews for new car sales. I do not recommend used car sales - pre-certified or not. More