Rockland Chrysler Dodge Jeep RAM

This dealership had friendly staff, good vehicle selection, and showed they cared about their customers. They created a great experience for purchasing my vehicle and were very accommodating to my w selection, and showed they cared about their customers. They created a great experience for purchasing my vehicle and were very accommodating to my wishes. More

My car went in for a 4 wheel drive warning light. The car was dropped off on Thursday night for a Friday appointment. No one called to update me at all on Friday I had to call Saturday afternoon and The car was dropped off on Thursday night for a Friday appointment. No one called to update me at all on Friday I had to call Saturday afternoon and was told they weren’t sure what was wrong or how long they would have the car. I don’t get another call until Monday morning stating that they found the problem and have to order a part but have no time frame when that part will come in or the repair will be done. I was advised I was not allowed to come take my car while they wait for the part to come in. No one follows up Tuesday then all of a sudden Wednesday I get a text saying my car is ready. I take my car home and a few days later I notice that there is a very distinct rubbing noise coming from under the car when I turn right. I call to make an appointment to have the car looked at and I am first told they are far too busy and the noise “doesn’t mean anything”. Then about an hour later they call and tell me to bring the car over to them. I bring the car in and they discover the heat shield was bent and they fixed it. When I picked up my car no one was able to find it in the system and now about 5 days later I still have not received my receipt for the second service. I was originally working with a sales rep about purchasing a new wrangler but after this entire experience I will have to seriously reconsider that decision. More

Kevin Bishop was my adviser, he was very polite and very professional in helping me professional in helping me More

Service dept was easy to deal with. Overall customer communication is lacking some. But overall satisfied with our dealings Overall customer communication is lacking some. But overall satisfied with our dealings More

No one never told me I should do a tire rotation But yet I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can d I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can do a tire rotation or I should at least I would have More

Rockland Chrysler Dodge Jeep RAM Dealership ROCKS! !! Had an awesome experience with leasing my Jeep that I leased the second family car with them 3 months later!! Fantastic customer service! Go see O !! Had an awesome experience with leasing my Jeep that I leased the second family car with them 3 months later!! Fantastic customer service! Go see Oliver to see for yourself!! More

My service advisor, Kevin, was great as usual! Always a gentleman and very responsive and proactive. My only concern was picking up the car (after having the tires rotated) and as I drove out Always a gentleman and very responsive and proactive. My only concern was picking up the car (after having the tires rotated) and as I drove out of the dealership I noticed my dash warning indicated that some tires needed air, which I thought would be addressed and checked as part of the service. More

Rockland dealer staff are all phenomal my advisor name was Brandon and he was very well informative and professional. The waiting area is very nice and they have beverages and the service is 10/10 I like was Brandon and he was very well informative and professional. The waiting area is very nice and they have beverages and the service is 10/10 I like them better then the dealer I purchased my vehicle and it’s close to home More

The work and service agent's communication were excellent! The turnaround time, however, was disappointing (over 4 hours for an inspection, tire change and cooling system flush). Thomas Mallia offs excellent! The turnaround time, however, was disappointing (over 4 hours for an inspection, tire change and cooling system flush). Thomas Mallia offset the wait with vacuumed carpet, cleaned slush mats, and overall spotless interior ... very much appreciated. Thank you, Thomas and team. More

This deal ship and staff are very accommodating. I was pressed for time and they got me in and out quickly. Very efficient place. I was pressed for time and they got me in and out quickly. Very efficient place. More