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Rockland Chrysler Dodge Jeep RAM
Nanuet, NY
5,144 Reviews
Mission Statement: To be an innovative leader, totally committed to customer satisfaction, employee satisfaction, integrity and teamwork.
Rockland Chrysler Jeep Dodge provides the residents of Nanuet, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 60 Route 304 or call us at (888) 435-3041.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 5,144 reviews
October 09, 2024
Overall, it was a great experience, and we will happily refer Kenneth to any friends and family in the market for a new vehicle refer Kenneth to any friends and family in the market for a new vehicle More
by KELLYPBUTRYN
Verified CustomerEmployees Worked With
October 09, 2024
Lord, Chris and Chris were great. Got what I needed without a hassle. Such an easy deal. Got what I needed without a hassle. Such an easy deal. More
by rippsey
October 09, 2024
We worked with Brendan, Service Representative, He was excellent and very professional. Our vehicle was fixed and returned to us quickly. Brendan stayed in contact with us each day and gave us updates. excellent and very professional. Our vehicle was fixed and returned to us quickly. Brendan stayed in contact with us each day and gave us updates. More
by mike
Employees Worked With
Brendan
October 09, 2024
If I could give 0 stars I would… the WORST customer service ever, the service department is a joke, the only person that was knowledgeable and actually helpful was Brendan, they should promote him to S service ever, the service department is a joke, the only person that was knowledgeable and actually helpful was Brendan, they should promote him to Supervisor, the Supervisor they have there now Maria Cappello is god awful, the woman knows absolutely nothing about cars, not sure how she landed a career in vehicle services. She’s rude, doesn’t offer any information or help. The issue I had was a head gasket and I knew it since the first time I brought it in (the car was blowing white smoke from the exhaust and I was losing anti freeze at a rapid rate, doesn’t take a brain surgeon to tell I had a blown head gasket) ironically I had a coil pack, spark plugs and somehow a bad starter that all went at that time as well, I got it fixed by my personal mechanic because the prices they charged at RCJD were ridiculous and a rip off, so because of that the final time I brought my truck there it seemed like they made me wait longer to get it in because they were annoyed I didn’t get ripped off by them, finally they took it and it took about 5 days to fix (I was without a car for a month) yes I had an extended warranty through Mopar that I completely forgot about and Maria did inform me of it but she knew that it would only cover me for about 5 days, the car was literally bought last year so I thought as having good customer service they could provide me with a loaner, but no they didn’t want to help with that either…. So when I finally go to pick my car up after the head gasket was fixed they then try to tell me my abs light came on I’m like how is that possible if o haven’t drove the car in a month? The response I got is “oh we don’t know” come to find out the techs there left a plug unplugged from the electronic stability control that my personal mechanic found and plugged it back in and the light and code were gone, so another way they wanted to try to get more money out of me, pathetic. AND to top it all off, when I was leave the dealer from getting my car Maria the supervisor whispers in my ear “if you give us a good rating on your experience, I’ll give you a free oil change” HAHA WHAT?! now bribery because you know you offered me HORRIBLE experience?! I know the dealer ship and as recently taken over by new ownership… I think it’s time you take a look at your service sales team especially Maria and do a whole reboot of your staff in Service Sales, because that had to be the works customer service I’ve ever experienced in an establishment… I will no longer be bringing ANY business to Rockland Chrystler Jeep Dodge More
by anthony.brown97
October 08, 2024
Terrible service, 5 weeks to service my vehicle for “alleged contaminated fuel” expensive repair, awful experience definitely will never comeback. This dealership they will never get my money again. Se “alleged contaminated fuel” expensive repair, awful experience definitely will never comeback. This dealership they will never get my money again. Service advisor shows me two qtips that look yellow and says fuel was contaminated, those qtips look like the mechanic cleaned his ears with them and inserted into a small plastic bag. Couldnt get a loaner because the issue was caused due to “bad fuel” (outside source) the dealership could not justify lending me a car until repair work was done. When you call to get an update it is very difficult to get in touch with the advisor, forget about talking to the service manager they don’t answer their phone.Everytime i was updated it was followed by an excuse(car was brought in without an appointment, 25 cars ahead of yours, tech specialist is out, part shipped from mexico to California, then back ordered, followed by in Michigan for 5 days. Received the car smelling like fuel, Service advisor blamed it on bad fuel, i cleaned the car myself and noticed the carpet smelled like fuel, which means the “tech” had stepped on fuel and decided to dry his boots inside of my car. Dealership is a total joke If i could rate 0 stars i would. Only reason i didnt take my car out was because i was always told it should be ready in a few days. Stay away from Rockland Chrysler, they should be investigated for deceiving and stealing from customers!!! More
by Dennis P
October 08, 2024
Kevin was thorough in explaining the different possibilities in which my tire situation would be resolved and how much the fee would be. Left there feeling at ease.. possibilities in which my tire situation would be resolved and how much the fee would be. Left there feeling at ease.. More
by achievr67
Employees Worked With
October 08, 2024
Ken made the whole process so easy - No, waiting around for hours - Just an amazing experience coming into this dealership for hours - Just an amazing experience coming into this dealership More
by jack71
October 07, 2024
This is a great place to get my jeep services. I just feel really supported and they are honest. I just feel really supported and they are honest. More
by justinallenpifer
Employees Worked With
