Rock River Block Ford Kia

Pat was amazing. She is knowledgeable and worked hard for us. I never felt any pressure. She was proactive in all of her contact with me, but not over-bearing. I would recommend anyone looking for a pre-owne us. I never felt any pressure. She was proactive in all of her contact with me, but not over-bearing. I would recommend anyone looking for a pre-owned or new car to work directly with her. You will not be disappointed. More

Brought the car in for Bumper to Bumper service 2 months old. Breaks are not working, there is a grinding noise and a slip. (Bad Huh) Steering wheel controls are not working for the SYNC phone system a $2, old. Breaks are not working, there is a grinding noise and a slip. (Bad Huh) Steering wheel controls are not working for the SYNC phone system a $2,000 option. I did not buy the car at this dealer, but that is a whole other story. However for service any dealer is and should be there to represent the Ford Motor Company and treat its customers with Care and Respect. This dealer has consistently over the past 3 years I have had to work with them been disrespectful of anyone who has not purchased a car there (I have another car where I get the same treatment from them on, real surprise huh!) We told them the "OK" button did not work, a week before we dropped the car off. They waited until we picked the car up 7 hours later to say that they did not find anything wrong with it. Hummm We called the car's hands free 10 times in a row using a second cell phone, and each, yeah each time it did not pick up when pressed, so what did they do all day long? What test did they actually run? Why did they make me prove it when they could have tested the system themselves, lazy and disrespectful of my time. Bumper to Bumper right? Well they do not know what's wrong since the car is so new, really? Second model year, and the Sync has been around for 4 years now. Great service huh. Next, the Breaks, those are pretty necessary. They claim that FORD has a recall and that parts are not available until Nov 11th, some 20 days from now. Breaks, Think... Firestone or Midas could install breaks in 2 hours or so, try NAPA maybe or Autozone? This is FORD, what do they use some 1000 break assemblies a day in this FLEX factory alone? Is manufacturing in this country constrained right now? NO! This is a BREAK issue and the dealer sent us away! Safety Critical item? What clowns work at this dealer? What clowns demean you while you stand there and show them the issues and say take it back to the dealer you bought this car at? Stay away from these guys they are bitter, unresponsive, unreasonable and disrespectful. Rock River Ford does Not Care about the customer or the children that have to drive in this car even after they know there is a safety problem. More

I would recommend this dealer to anyone because of the great service. Right as you walk in the door you can feel the friendly atmosphere in the air. Bernie was polite, professional, and to the point. Y great service. Right as you walk in the door you can feel the friendly atmosphere in the air. Bernie was polite, professional, and to the point. You could tell he knew what he was talking about and that he really listened to you. He also gave me a great deal and talked me out of ,what i believe, could've been a mistake and put me in a brand new 2011 ford focus. Thanks and Bernie, what a guy, what a salesman. sincerely, Tory Risney More

Bernie was very low key and did not use any pressure tactics which I have encounted at other dealerships. He was very professional and the dealership offices and show rooms were open and welcoming. I h tactics which I have encounted at other dealerships. He was very professional and the dealership offices and show rooms were open and welcoming. I have not experienced any service issues, as I just ordered a new car, but have been assured by Bernie that he will be there to assist with any issues should they come up and has already given me the service managers card. More

We were very comfortable with our salesman, Joseph. There was never any high pressure sales pitches. Joseph was very professional and knowledgeable. We had decided to buy a Ford because they were the only co was never any high pressure sales pitches. Joseph was very professional and knowledgeable. We had decided to buy a Ford because they were the only company not to take a buy out and we have always prefered Ford products anyway. The entire atmosphere of the dealership was friendly and comfortable. We have already recommended this dealership to our friends. More

After a very shakey start with another dealership my wife wanted to give up on buying. I went in and met Alan. He was professional, courteous, sincere and seemed to honestly care and felt badly about how my wanted to give up on buying. I went in and met Alan. He was professional, courteous, sincere and seemed to honestly care and felt badly about how my wife had been treated at the other dealer. More

DENIECE SENTER IS A VERY PLEASANT SALES PERSON. I WANT TO THANK HER FOR TAKING UP HER TIME FOR INTRODUCING ME TO AN AUTOMOBILE THAT IS AFFORDABLE TO ME. SHE WORKED HARD IN SATISFYING ME AND MY HUSBAND. WE AR THANK HER FOR TAKING UP HER TIME FOR INTRODUCING ME TO AN AUTOMOBILE THAT IS AFFORDABLE TO ME. SHE WORKED HARD IN SATISFYING ME AND MY HUSBAND. WE ARE PLEASED WITH THE AUTOMOBILE. THANK YOU!!! More

scott was a no pressure sales person. he asked me what i was looking for and found a ford ranger that i wanted. i would reccomend scott and anderson ford to purchace a vehicle we looked 3 different times was looking for and found a ford ranger that i wanted. i would reccomend scott and anderson ford to purchace a vehicle we looked 3 different times to find the ranger and financing ...then ford came out with 0 percent and it was a done deal thanx again More

I was in the market for a new car due to transfering to a different company-I was going to go with a nisson,but going to this Andersons they worked with me on everything I asked for and then some.this lso in different company-I was going to go with a nisson,but going to this Andersons they worked with me on everything I asked for and then some.this lso includes your financing dept.they were also great to get me the best rates! I have recommended Anderson to my friends already!Thanks again for everything! More

I went into the dealership just to drive a Ford Edge to see if it was something I wanted to pursue. From the moment I walked in, everyone was very friendly and professional, but never pushy. They had the see if it was something I wanted to pursue. From the moment I walked in, everyone was very friendly and professional, but never pushy. They had the vehicle I wanted in stock, let me drive it, and I fell in love. Three days later, they had given me the price I wanted, gotten financing done, explained every detail about the car, and I was driving home. The experience could not have gone any easier. More