Rock River Block Ford Kia

In 2004 puchased new SanteFe, and have passed on my good comments to Hyundai Corp. in Califorinia about the fact that I just repaced original plugs at 122,000 miles and at my current milage of 124, 654miles comments to Hyundai Corp. in Califorinia about the fact that I just repaced original plugs at 122,000 miles and at my current milage of 124, 654miles I still have over 50% of my original brake system( this was per an authorized auto repair shop in Belvidere, IL.)These are good comments and represnt the quality parts put into the manufacturer of this automobile. Respectfully submitted by Robert Zarlenga, 507 Seasons Parkway Belvidere, Il. 61008 (815)544 0282 More

This dealership is awesome, if you go ask for Pat Carter, she is an awesome salesperson and will go over and beyond for you! We are VERY happy with our purchase from this dealership but especially with Pat C she is an awesome salesperson and will go over and beyond for you! We are VERY happy with our purchase from this dealership but especially with Pat Carter!! Their service department is also great, we have been going here for over 10 years and will continue to do so! More

Just bought a new KIA Optima from Rock River Block. I have been looking throughout Chicago for the exact vehicle I wanted and the price I was willing to pay. Although Rockford is 90 minutes from my hous have been looking throughout Chicago for the exact vehicle I wanted and the price I was willing to pay. Although Rockford is 90 minutes from my house, it was well worth the drive. I dealt mainly with Jody Petrie through e-mail and the phone. She was AWESOME to work with. I was on the west coast when I sent my initial inquiry via their web site. It was midnight where I was (2AM in Chicago). Jodie picked up my message and sent me an answer 30 minutes after I submitted my information. She was quick to respond and answered every dumb question I had. She even e-mailed me pictures of the wheels! We reached a deal over e-mail and I made the drive. Everything I was promised was true and my deal was done in 30 minutes. They were great to work with. I would highly recommend the dealership - and make sure you contact Jody! I will definitely work with them again for my next Kia purchase. The car is fantastic as well. I bought the Optima SX. I have owned Honda, Acura, Toyota and Nissan. The value in this car is hard to beat and the feature list is unreal. The Japanese manufactures have their work cut out for them - Kia and Hyundai are on a roll - now I know why! More

They used to be very high pressure and pushy. Not this time, the experience was very pleasanter. I will recommend them to others. They had a nice inventory. I looked at 2 dealers before and they did not h time, the experience was very pleasanter. I will recommend them to others. They had a nice inventory. I looked at 2 dealers before and they did not have the color I wanted. They had 3 for me to pick from here. More

Went there yesterday, for an appointment, was met in the parking lot by a salesman, who was not the one we were there to meet. At first he was very pleasant, but when we went in to talk numbers, things did parking lot by a salesman, who was not the one we were there to meet. At first he was very pleasant, but when we went in to talk numbers, things did not seem to work out as we had hoped. It differed greatly from what the online price was (by over 2ooo)Part of this was a misunderstanding on our part, but they started the deal much higher then I expected and tried to make it look really good, but I honestly feel, they were overselling the car. Later, after much confusion we decided to walk away from the deal and go talk about it. we were told we were stupid for not going ahead with the deal, and that we wasted his time. When making a purchase of a new car, you do not drive an hour to get insulted. Clearly high pressure sales, without much negotiating room. I will not be guilt tripped into a major purchase. Their online prices will lure you in, but buyer beware, they will not deliver anywhere near what seems to be promised. I have never had a worse 4 hours at a auto dealership, and I am very glad we made another hour drive out east to where our business was appreciated. The only thing nice I have to say is, the sales manager seemed much nicer and almost irritated with the salesman as well. Also the internet sales manager Stephanie was very nice and seemed to know what we were there for. More

My husband and I, stopped in to look at the new Kia Optima. Every person that we came in contact with were all so very nice. From the sales manager all the way down do the young man who was cleaning Optima. Every person that we came in contact with were all so very nice. From the sales manager all the way down do the young man who was cleaning the show room floor, it's like we were family. We will be doing all of our car purchasing with the folks at ROCK RIVER. We had been looking at a lot of cars and the Kia blew all of them away. I have never driven a car that made me feel as comfortable and secure as the Kia Optima did. We felt that we waked away with a deal of our life and made great freinds as well. The entire process was great, they showed us every inch of there facility so that we new everything they have to offer. I think the best part was that they took the time to help me understand my new car and helped me program my bluetooth. These are people who care about the people who come into there dealership. Best experiance ever! More

I would definitely recommend the sales rep, Patricia Carter! We accompanied our friend, MarySue Wright, who was purchasing her 7th car from the Hyundai Dealer! Now THAT woman deserves some grand treat Carter! We accompanied our friend, MarySue Wright, who was purchasing her 7th car from the Hyundai Dealer! Now THAT woman deserves some grand treatment from Hyandai!! Anyways, my spouse, Dwayne, and I were very pleased with Pat, her professionalism, knowledge, confidence, assurances, courteousness, etc. I have never owned a Hyundai before and we bought one because of our friend, MarySue Wright!!!!!!!!! Send me emails often and I'll give you my ratings! Mitzi and Dwayne Williams 2009 WInters Drive Loves Park, IL More

The group here on Perryville Road did a fantastic job! The true test is when something happens when buying a used car. I bought a used 2008 Santa Fe. The issue was a lost key. Tony stepped in and instantl The true test is when something happens when buying a used car. I bought a used 2008 Santa Fe. The issue was a lost key. Tony stepped in and instantly corrected the situation. Andy (loans) said he would beat my bank's the rate. He did even after I received the car 1 day later! This group works as a team and focus on fitting you into the right vehicle. Great job. You have converted me to Hyundai! More

Pat was amazing. She is knowledgeable and worked hard for us. I never felt any pressure. She was proactive in all of her contact with me, but not over-bearing. I would recommend anyone looking for a pre-owne us. I never felt any pressure. She was proactive in all of her contact with me, but not over-bearing. I would recommend anyone looking for a pre-owned or new car to work directly with her. You will not be disappointed. More

Brought the car in for Bumper to Bumper service 2 months old. Breaks are not working, there is a grinding noise and a slip. (Bad Huh) Steering wheel controls are not working for the SYNC phone system a $2, old. Breaks are not working, there is a grinding noise and a slip. (Bad Huh) Steering wheel controls are not working for the SYNC phone system a $2,000 option. I did not buy the car at this dealer, but that is a whole other story. However for service any dealer is and should be there to represent the Ford Motor Company and treat its customers with Care and Respect. This dealer has consistently over the past 3 years I have had to work with them been disrespectful of anyone who has not purchased a car there (I have another car where I get the same treatment from them on, real surprise huh!) We told them the "OK" button did not work, a week before we dropped the car off. They waited until we picked the car up 7 hours later to say that they did not find anything wrong with it. Hummm We called the car's hands free 10 times in a row using a second cell phone, and each, yeah each time it did not pick up when pressed, so what did they do all day long? What test did they actually run? Why did they make me prove it when they could have tested the system themselves, lazy and disrespectful of my time. Bumper to Bumper right? Well they do not know what's wrong since the car is so new, really? Second model year, and the Sync has been around for 4 years now. Great service huh. Next, the Breaks, those are pretty necessary. They claim that FORD has a recall and that parts are not available until Nov 11th, some 20 days from now. Breaks, Think... Firestone or Midas could install breaks in 2 hours or so, try NAPA maybe or Autozone? This is FORD, what do they use some 1000 break assemblies a day in this FLEX factory alone? Is manufacturing in this country constrained right now? NO! This is a BREAK issue and the dealer sent us away! Safety Critical item? What clowns work at this dealer? What clowns demean you while you stand there and show them the issues and say take it back to the dealer you bought this car at? Stay away from these guys they are bitter, unresponsive, unreasonable and disrespectful. Rock River Ford does Not Care about the customer or the children that have to drive in this car even after they know there is a safety problem. More